Top Customer Success Jobs in Wilmington, NC

Own the enterprise customer journey from onboarding through adoption, renewal, and expansion. Serve as a technical product expert for Engineering, DevOps, IT, and Security stakeholders; define and track customer success, identify growth opportunities, manage escalations, relay feedback to Product and Engineering, develop customer stories, and help build scalable customer success playbooks and metrics.

Manage client relationships for higher education customers, maximizing satisfaction, product value, and ROI. Serve as the liaison between Jenzabar and clients, conduct campus visits and annual reviews, gather product feedback, develop senior-level relationships, support account strategy and future sales, provide client service training, and represent the company at regional conferences. The role requires 50–75% travel and responsible use of AI-enabled tools and analytics.

Lead and build Medmo’s Customer Success function, including playbooks, account health scoring, reporting, QBRs, and sales-to-CS handoffs. Manage executive client relationships, drive retention and expansion, demonstrate ROI through performance data, advocate for customers internally, and oversee onboarding, operational reporting, and strategic business reviews across healthcare accounts.

Manage a portfolio of enterprise SaaS customers to drive retention, renewals, and expansion. Coordinate cross-functional teams, define success metrics, drive product adoption and enablement, surface voice-of-customer insights, manage escalations and commercial negotiations, and maintain CRM records to ensure scalable, high-touch account success.

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

Owns strategic customer success for complex financial services accounts, building executive partnerships and long-term success plans. Leads cloud, data, security, digital workplace, and AI transformation initiatives across global teams and workstreams. Coordinates Microsoft, partner, and customer stakeholders, drives adoption and measurable business outcomes, manages risks and escalations, and coaches others. The role requires substantial customer-facing consulting or portfolio management experience, executive presence, and experience with enterprise transformation in regulated industries.

Own a portfolio of automotive aftermarket clients, driving retention, satisfaction, platform adoption, and growth. Conduct strategic account reviews, analyze digital marketing performance, identify churn risks, translate data into practical recommendations, resolve cases, and coordinate with internal teams. Use AI tools to streamline account reviews, analyze trends, and prepare communications. Maintain proactive relationships with small business owners while supporting client success and campaign performance.

Owns post-onboarding relationships for 200–250 Growth-tier SaaS accounts. Responsibilities include monitoring account health, improving retention and renewals, validating data quality, managing escalations, coordinating with Sales, Finance, Product, and Engineering, maintaining customer records, and developing scalable digital customer success playbooks, health scoring, automated outreach, and self-service content.

Own customer onboarding by prioritizing integration work, developing Python and SQL data pipelines, automating repetitive processes, and leading technical customer calls. Translate CRM and fundraising data into model-ready formats, manage onboarding risks, document processes, support CSMs, and train team members. The role serves as Dataro’s US technical customer representative while collaborating with engineering in Sydney.

Own post-sale success for enterprise customers using SAFE’s CTEM platform. Serve as a trusted cyber-risk advisor to CISOs, CIOs, risk, compliance, and security operations stakeholders; align success goals, drive value realization and retention metrics, support platform adoption, coordinate deployment issues, document best practices, and communicate customer feedback to Product Management.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

Own post-sale customer success for high-impact SaaS accounts, including onboarding, implementation, adoption, renewals, relationship management, issue resolution, QBRs, and customer advocacy. Partner cross-functionally with Sales, Product, Engineering, and Business Operations while developing scalable customer success playbooks, processes, tooling, and engagement strategies. The role requires strategic account management, technical fluency, executive communication, and comfort operating in an early-stage startup.

Onboard new brand customers, coordinate kickoffs, prepare materials, lead platform setup and training, monitor account health, handle support questions and escalations, document customer feedback, and contribute to customer-success playbooks. Build expertise in eCommerce, DTC brand operations, and martech while helping customers adopt OuterSignal and turn data into action.

Manage a portfolio of SMB and/or mid-market customers through onboarding to ongoing success; drive adoption, training, and product education; monitor health metrics; identify upsell opportunities; communicate customer feedback to product and engineering; develop scalable processes and collaborate cross-functionally to ensure retention and growth.

Own the end-to-end customer journey for AgentPro, including onboarding, product enablement, feature adoption, retention, renewals, expansion, and escalation management. Coordinate with grant delivery specialists to meet deadlines and quality standards, monitor usage and customer health metrics, collect NPS feedback, resolve operational issues, and guide clients toward self-service AI capabilities.

Manage adoption, retention, and solution optimization for legal-industry clients using Intapp products. Monitor usage and health data, execute structured success plays, advise clients on configuration and best practices, and provide post-deployment consulting. Build expertise across Intapp’s product suite, synthesize client feedback into recommendations, identify expansion opportunities, and act as a trusted advisor and internal customer advocate.

Manage a portfolio of SMB and/or mid-market SaaS customers through onboarding, adoption, and growth. Drive platform education, monitor health metrics, identify upsell opportunities, and collaborate cross-functionally to surface customer feedback and improve processes.

Serve as delivery leader and strategic partner to enterprise customers to execute Customer Success Contracts, orchestrate cross-functional programs, drive cloud adoption and consumption, manage account planning and renewals, identify growth opportunities, mitigate blockers, lead delivery teams, and apply intermediate technical and service-management expertise to achieve customer outcomes.

Manage the lifecycle and success of long-term network, unified communications, and Microsoft support engagements for Fortune 500 clients. Serve as a trusted advisor and non-technical escalation point, conduct quarterly business reviews, analyze ticket and service data, identify risks and improvement opportunities, resolve issues, support account teams, promote service value, and maintain client and OEM relationships. The role is dedicated to a New York-area client, with partial on-site work and remote days.

Owns client relationships and renewals for MIP Fund Accounting customers and channel partners. Responsibilities include conducting business reviews, monitoring account health, driving product adoption, identifying expansion opportunities, forecasting revenue in Salesforce, managing upsell sales cycles, coordinating with partners, and collaborating cross-functionally to improve customer satisfaction and retention.

Own lender customer relationships from implementation through post-go-live, advising on mortgage workflow configuration, answering product questions, handling objections, supporting demos, and translating customer feedback to Product and Engineering. The role requires direct mortgage lender experience, customer-facing communication, deep mortgage lifecycle knowledge, hands-on loan origination system experience, and willingness to travel approximately monthly. The CSM will also help establish the company’s customer success playbook.