Top Customer Success Jobs in Wilmington, NC

The Senior Customer Success Architect will develop executive relationships with 1-5 customers to improve customer outcomes, product adoption, and value realization. They will act as a trusted advisor to C-level client leaders, define successful execution strategies, and drive customer success at enterprise level. The role involves strategic planning, business value identification, roadmap development, and fostering strong ecosystem partnerships for exceptional customer success.

Assist customers with questions and problems related to software and hardware products, provide customer service via phone, email, and chat, troubleshoot and resolve issues, escalate complex problems to the appropriate level of support, work remotely or in-office within specific hours.

As a Commercial Customer Success Manager at Silverfort, you will help retain and grow customer relationships in commercial accounts. Responsibilities include building relationships, installing software images, leading customer lifecycle, representing customer needs internally, and advocating for customers.

Director of Client Management responsible for building relationships with executive stakeholders, driving strategy, identifying partnership opportunities, and ensuring client success in the healthcare tech industry. Collaborates with internal stakeholders to execute client strategies and promote Cedar's mission of affordable healthcare access.

The Tax Onboarding Specialist plays a critical role in helping customers make the switch onto the Toast Payroll platform. Responsibilities include data extraction, manipulation, and validation, setting up new customers in the Tax Software, and resolving payroll system and tax issues. Required skills include proficiency in Microsoft Excel and Google Suite, attention to detail, and the ability to manage projects independently.

Deliver program consulting services to Qualtrics customers, design and run world-class CX Programs, lead strategic roadmap, collaborate with clients, drive continuous insights, guide organizational change, engage with recognizable brands, shape CX Programs, and design impactful solutions.

Establish the new Customer Insights function at Grow Therapy by collecting and analyzing feedback, monitoring customer behavior trends, and translating insights into actionable strategies.