Top Customer Success Jobs in Tulsa, OK

Manage the customer lifecycle from onboarding to retention by driving adoption, identifying risks and expansion opportunities via data, delivering consultative guidance, coordinating cross-functional initiatives, running scaled engagement programs, and maintaining accurate records in success platforms and CRM to maximize customer value.

Leads a regional team of Customer Success Managers and oversees the post-sale customer journey for K-12 education clients. Responsibilities include onboarding, adoption, retention, expansion, account health monitoring, escalation management, executive relationship building, coaching, and cross-functional collaboration. Uses customer data and tools such as Gainsight to identify risks, improve satisfaction, secure renewals, reduce churn, and advocate for customer needs internally.

Manage strategic enterprise customer relationships, driving adoption, retention, value realization, and expansion across PathFactory and Kaltura solutions. Develop customized account strategies, lead executive check-ins, monitor account health and usage, identify growth opportunities, and collaborate with Account Executives and cross-functional teams. Advise marketing and IT stakeholders, manage complex multinational accounts, forecast pipeline, and ensure customers achieve business outcomes.

Own the post-sale lifecycle for approximately 60 mid-market OnitX customers. Serve as a trusted advisor, guide customers toward legal operations outcomes, monitor account health, mitigate churn risks, conduct business reviews, support renewals, identify expansion opportunities, and collaborate with Product, Implementation, Support, Marketing, and Account Management. Share customer feedback and best practices to improve customer success operations.

Owns the customer lifecycle for a book of education-sector accounts, from onboarding and implementation through post-sale retention and renewal. Develops success plans, manages implementation projects, identifies risks, coordinates resources, analyzes usage and impact data, and delivers business reviews. Acts as a trusted advisor to district leaders, supports account expansion, resolves escalations, monitors customer health, and collaborates cross-functionally to improve outcomes and product adoption. Requires 10% travel and candidates in Mountain or Pacific time zones.

Own a portfolio of complex, high-value customer accounts totaling approximately $2M ARR. Develop success plans, lead customer meetings and QBRs, drive adoption and measurable outcomes, mitigate churn, and identify expansion opportunities. Serve as a trusted advisor to executive and operational stakeholders while collaborating with Sales, Product, Support, and Implementation. Capture customer feedback, influence internal priorities, and travel to industry events 5–10 times annually.

Manage a book of enterprise customers to drive onboarding, adoption, retention, renewals, and expansion. Run kick-offs, project meetings, QBRs, and handle escalations. Collaborate cross-functionally to surface product value via data and ensure accurate account health and renewal forecasting.

Manage enterprise customer relationships throughout implementation and adoption of Cognigy’s AI and conversational AI solutions. Identify customer needs, coordinate technical solutions, communicate strategic business value to executives, track success metrics, reduce churn, conduct executive business reviews, develop advocates, and support expansion opportunities in partnership with sales and technical teams.

Support B2B SaaS clients throughout onboarding and post-launch by providing training, product guidance, issue resolution, webinars, and support. Build strategic client relationships, promote premium features, reduce churn, coordinate escalations, and recommend process improvements. The role requires outpatient physical therapy experience, clinical workflow knowledge, strong communication, software proficiency, and enthusiasm for learning technology.

Manage enterprise customer success from post-onboarding through training, upsells, and renewals. Build stakeholder relationships, establish KPIs, analyze account data, identify churn and expansion opportunities, present performance insights, and develop strategic action plans. Collaborate with sales, product, data science, and other teams to improve customer outcomes, support implementations, and drive retention and revenue growth.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Own the full customer lifecycle for a book of sales tax customers: lead onboarding to time-to-value, maintain account health and expansion, triage escalations, forecast and execute renewals, run business reviews, track CS metrics, and collaborate with Sales, Support, and Product to improve processes and product.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

Manages a portfolio of SMB and mid-market clients throughout onboarding, adoption, value realization, renewal readiness, and expansion. Builds stakeholder relationships, develops success plans, monitors client health and usage metrics, leads business reviews, identifies risks, manages escalations, and coordinates Support, Product, Professional Services, Training, Technical Account Management, and Account Management teams. Documents client goals and feedback while applying risk management, insurance, and industry expertise to deliver measurable outcomes.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Own the success, retention, and growth of strategic K-12 district accounts. Build executive relationships, create customer success plans, drive product adoption, manage renewals and expansion, oversee complex implementations, analyze customer data, coordinate cross-functional teams, and provide strategic guidance on student safety and well-being solutions.

Manage enterprise customer relationships to drive product adoption, value realization, retention, renewals, and expansion. Deliver customized training, webinars, and enablement programs; identify and mitigate churn risks; use customer success metrics and analytics to manage account health; influence executive stakeholders; and collaborate with Sales, Product, Engineering, Services, and Support teams.

Leads post-sale delivery and customer success for strategic accounts, building executive relationships, creating success plans, orchestrating Microsoft and partner resources, managing escalations, driving cloud adoption and consumption, mitigating blockers, and aligning Azure, Microsoft 365, Dynamics, and other solutions with customer business outcomes.

Own scaled and direct customer success strategies for Helium 10 Ads and Amazon Seller Central advertising customers. Design onboarding, adoption, retention, renewal, and expansion programs using playbooks, automation, content, and performance data. Manage strategic accounts, conduct business reviews, identify growth opportunities, optimize advertising ROI, and guide cross-functional teams. Independently develop and test engagement initiatives, evaluate self-service experiences, and improve customer outcomes across a broad advertising portfolio.

Own scaled and one-to-many customer success programs for Helium 10 Ads and Amazon advertising customers. Develop onboarding, adoption, retention, renewal, and expansion strategies; manage a small portfolio of strategic accounts; conduct business reviews; identify growth opportunities; analyze advertising performance and customer data; improve self-service experiences; and partner cross-functionally to increase engagement, ROI, and retention.

Manage a high-volume portfolio of B2B SaaS partner and reseller accounts, driving product adoption, campaign launches, engagement, retention, and measurable customer value. Build success plans, lead enablement sessions, guide data and product conversations, identify risks, and create recovery plans. Use HubSpot and customer data to prioritize actions, maintain account visibility, and coordinate with Support, Product, Engineering, and partner teams. Develop scalable playbooks, webinars, workshops, and adoption programs.

Serve as the primary post-sales contact for audiovisual clients, managing onboarding, success plans, service delivery, contract deliverables, risks, and client satisfaction. Conduct business reviews, monitor client health and performance, coordinate with internal teams, resolve escalated issues, maintain documentation, and identify upsell and cross-sell opportunities. The role focuses on retention, renewals, contract compliance, time to value, and long-term client success.

Manage strategic client relationships across adoption, expansion, advocacy, and renewal. Help customers design and optimize learning programs using Absorb LMS, deliver training and enablement, measure program effectiveness and ROI, monitor account health, address risks, and identify expansion opportunities. Collaborate with Product, Support, and Professional Services while maintaining accurate client documentation.