IVIX is seeking an experienced and proactive Customer Success Manager, based in the US West Coast, to support our mission of illuminating the shadow economy. This role will focus on building strong customer relationships, driving product adoption, and providing technical guidance tailored to each customer’s needs. You will work directly with US West Coast-based tax authorities and organizations, helping them leverage IVIX’s data-driven platform to enhance compliance and improve tax collection outcomes.
- At least 5 years of experience in a customer success or similar role.
- Hands-on experience with technical and data integrations, with the ability to provide direct guidance to customers.
- Proven experience with SQL and Python, enabling basic data analysis and support for customer-specific requirements.
- A bachelor’s degree in a relevant field, such as Business, Data Science, Information Technology, or a related discipline.
- Excellent interpersonal and communication skills, capable of managing relationships with diverse stakeholders.
- A team-player attitude with problem-solving skills and a proactive approach to customer engagement.
- Experience in the tax, compliance, or public sector is preferred.
Additional Requirements:
- Travel: Willingness to travel as needed to meet with government clients and attend industry conferences. Additionally, travel to Israel will be required.
- Clearance: Ability to obtain and maintain a government security clearance, if required.
Location:
- Remote, West Coast United States.
Top Skills
What We Do
Purpose-built to illuminate financial crime. Founded in 2020, IVIX is the first AI-powered platform designed specifically for governments to use open-source intelligence (OSINT) to address financial crime at scale. Led by tax, security, and tech experts and advised by a diverse team of former IRS leaders, we built IVIX in partnership with authorities – for authorities.
With off-the-shelf solutions for high-priority use cases such as eCommerce and Cryptocurrency, and powered by artificial intelligence and machine learning, IVIX delivers immediately actionable evidence of criminal and civil non-compliance (hiding in plain sight).
With offices in Europe, U.S., and Asia, IVIX works with governments around the world.
