Top Customer Success Jobs in San Antonio, TX

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

This role focuses on customer onboarding, training, and support in a fast-paced environment, ensuring brands gain value from OuterSignal's insights.

The CSM will oversee the customer lifecycle from onboarding through expansion, leveraging AI for workflow automation and monitoring customer health while building strong relationships and synthesizing feedback for cross-functional teams.

Own and grow strategic national self-funded employer relationships post-implementation; serve as executive-level trusted advisor; lead renewals, performance reviews, and expansion opportunities; coordinate cross-functional teams to ensure high-touch service delivery; produce data-driven insights and customized reporting; mitigate retention risks and resolve high-stakes issues; represent Centivo in sales pursuits and contribute client-informed product strategy.

Manage a portfolio (~30) of customers through onboarding, adoption, growth, renewal, and expansion. Build relationships across buyer levels, assess customer health and churn risk, enable customers on the product, oversee delivery projects, and continuously improve tools and processes to drive adoption and success.

Drive customer adoption, onboard and support technical customers, identify expansion opportunities, manage renewals and risk mitigation, translate technical needs to product/engineering, and deliver strategic account plans and reviews.

The RCM Client Success Manager is responsible for managing client relationships post-onboarding, ensuring client satisfaction in clinical, administrative, and billing workflows while identifying growth opportunities within revenue cycle management.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

The Customer Success Engineer will manage key US enterprise accounts by driving adoption, providing technical guidance, and facilitating solutions integration while collaborating with cross-functional teams.

The Customer Success Manager will oversee federal customer onboarding, foster user engagement, ensure compliance, and identify expansion opportunities for the 1Kosmos platform.

The Technical Customer Success Manager will manage customer onboarding, troubleshoot issues, build solutions, drive value, and identify growth opportunities.

Lead a portfolio of enterprise strategic accounts as primary customer contact. Drive adoption, retention, and advocacy through cross-functional coordination, executive reviews, success plans, health metric monitoring, and stakeholder management to deliver business value.

Provide technical integration and ongoing support for customers using Fingerprint's API products. Troubleshoot issues, analyze logs, monitor API performance, create automation scripts and sample code, run trainings/webinars, maintain documentation, and liaise with product and CSM teams to ensure customer success and product improvement.

Senior leader accountable for strategic customer success of Enterprise/Strategic accounts. Lead Technical Account Managers and CS teams to drive retention, NPS/CSAT, upsell, account P&L, process improvements, and executive customer advocacy.

Manage a portfolio of investment and wealth management customers to accelerate time-to-value, drive product adoption, and retain/expand revenue. Coordinate onboarding, execute account plans, run trainings/workshops, surface product feedback, and partner cross-functionally to remove adoption barriers. Use AI-enabled tools and CS platforms to monitor customer health, scale outcomes, and contribute to process improvements while supporting up to 25% domestic travel.

Manage post-sales lifecycle for mid-market SaaS customers: onboard, implement, provide product and technical guidance on compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), drive renewals, identify expansion, act as customer advocate, and partner cross-functionally to improve adoption and retention.

Lead Client Success, Creator Operations, and Creator Acquisition functions to drive retention, expansion, and supply growth. Scale teams, set KPIs (NPS, retention, TAT, margin), partner cross-functionally with Sales/Product/Engineering, and improve creator sourcing, onboarding, and network strategy to meet demand while protecting margin.

Own and grow a portfolio of mid-market and enterprise healthcare customers as a strategic advisor. Drive account planning, executive engagement, renewals, expansion, product adoption, and risk mitigation. Lead EBRs, deliver ROI narratives, execute upsell/cross-sell opportunities, and coordinate cross-functional teams to ensure customer success and retention.

Manage a portfolio of enterprise B2B customers to drive adoption, retention, renewals, upsells and expansion. Serve as a technical and cybersecurity advisor, conduct QBRs, troubleshoot integrations (SSO/Directory), negotiate contracts, meet revenue quotas, and build strong C-level relationships to ensure customer success.

Manage a portfolio of K-12 customers as the primary post-sales contact to drive retention, renewals, and expansion. Deliver high-touch onboarding, training, and enablement (virtual and in-person), analyze customer data, reduce churn, identify upsell opportunities, collaborate with Sales and internal teams, and represent the customer voice to improve products and outcomes.

Manage day-to-day relationships for a portfolio of provider and hospital clients, conduct business reviews, monitor revenue cycle metrics, resolve escalations, identify expansion opportunities, translate billing and coding data into actionable recommendations, and maintain CRM records.

Manage a book of B2B hauler accounts to drive renewals and expansions. Run QBRs, track adoption, forecast renewals, build relationships, source references, and partner with Marketing while using AI-driven briefs and CRM hygiene to reduce admin.

Manage a portfolio of SMB accounts for EverCommerce Payments, driving adoption of payment solutions, scaling playbooks, identifying upsell opportunities, and providing consultative guidance to reduce churn and grow revenue. Work with multi-location accounts, partners, and integrations while analyzing data to inform recommendations.

Lead and scale the Customer Success team to drive adoption, retention (GRR/NRR), renewals, and expansion. Build CS playbooks, KPIs, health scoring, renewal forecasts, and cross-functional processes. Act as escalation point, represent customer needs to Product/Engineering, and maintain high-touch relationships with strategic MEP contractor accounts.

Serve as the technical point of contact for enterprise HR customers: manage API integrations, data ingestion (HRIS), SQL validation, log and error diagnosis, and drive full lifecycle account outcomes including renewals, expansions, adoption, and product feedback to inform roadmap prioritization.