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The Support Account Manager will provide technical support for Federal customers, managing issues and ensuring satisfaction. Responsibilities include troubleshooting, tracking requests, and attending key project meetings, ensuring customer needs are met. The role requires strong communication skills and technical expertise in various systems.
The Support Account Manager will manage federal customers under the Premium Support program, providing first, second, and third level technical support. Responsibilities include troubleshooting, tracking requests, participating in project meetings, ensuring implementation meets requirements, and maintaining knowledge of customer environments.
The Adopt Solution Sales Specialist will drive new sales revenue by engaging existing customers and leveraging partners. Responsibilities include achieving sales targets, developing a sales pipeline, managing the sales process, and fostering relationships with C-level executives to ensure customer success with Nexthink's solutions.
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