Top Remote Jobs in Wilmington, NC

Owns RXNT’s product enablement strategy, LMS, training, documentation, Help Center content, and feature-launch education. The role serves as a subject-matter expert for clinical and practice-management software, supports Sales, Customer Service, Onboarding, and customers, and builds scalable content, automation, and training frameworks. Responsibilities include cross-functional rollout planning, tool adoption, webinar delivery, process improvement, and coordination with Product and Marketing.

Supervises a five-person Claims team responsible for resolving customer deductions, credits, unapplied cash, short payments, and account discrepancies. Oversees workloads, performance, escalations, reporting, controls, and SAP record accuracy. Partners cross-functionally with Customer Service, Sales, Credit and Collections, Cash Application, and Trade Operations to resolve issues, improve working capital, identify root causes, and implement sustainable process improvements.

Provides technical leadership for enterprise-scale software supporting healthcare revenue cycle operations. Designs scalable applications, APIs, microservices, integrations, cloud-native solutions, and healthcare interoperability workflows using HL7, FHIR, and EDI/X12. Leads architecture, automation, security, performance, code reviews, troubleshooting, modernization, and technical strategy while collaborating with product, operations, analytics, infrastructure, and engineering teams.

Leads product marketing strategy for a B2B SaaS portfolio, including positioning, messaging, content strategy, competitive analysis, go-to-market planning, product launches, demand generation, and sales enablement. Manages and mentors a product marketing team, partners with product, sales, customer success, and executives, and develops customer-focused content, thought leadership, case studies, and competitive materials to drive adoption, retention, revenue, and profitability.

Manage and grow a portfolio of customer accounts through renewals, retention, upsells, and expansion. Build trusted relationships, understand manufacturing workflows, uncover customer problems, and lead discovery, demonstrations, proposals, negotiations, and closes. Use AI tools, automation, low-code development, and prototypes to explore solutions. Collaborate with Product, Engineering, Launch, and Support while maintaining account health, forecasts, and expansion pipelines.

Lead partner-led marketing initiatives: design and execute GTM strategies, manage MDF-funded campaigns and agencies, enable partners with playbooks and training, drive demand generation, measure performance, and optimize campaigns to maximize ROI.

Own the full enterprise sales cycle across North America, from prospecting and discovery through negotiation and closing. Build relationships with C-suite and senior stakeholders, manage complex multi-party sales cycles, develop pipeline and account strategies, maintain Salesforce forecasts, achieve quotas, and collaborate with Sales Engineering, Marketing, Product, and Customer Success. Sell consultative SaaS solutions to Life Sciences organizations and contribute market insights to enterprise growth strategy.

Manage and optimize cloud platforms, CI/CD pipelines, infrastructure, monitoring, logging, and security controls. Improve system reliability, troubleshoot degraded services, maintain containerized environments, and enhance production processes. The role requires collaboration with cross-functional teams, detailed documentation, client-facing communication, and support for federal contract systems requiring Public Trust clearance.

Develops, configures, and implements baseline and custom ServiceNow applications and enhancements for federal clients. Responsibilities include scripting, platform architecture, requirements analysis, Agile development, performance optimization, system integration, and advising functional and administrative teams on ServiceNow best practices. The role supports multiple instances and domains, collaborates with business and technology stakeholders, and helps maintain platform stability and enterprise monitoring standards.

Leads requirements gathering, process design, gap analysis, user story development, and UAT for federal ServiceNow implementations. Partners with stakeholders, Agile teams, architects, and developers to create scalable, compliant solutions. Reviews requirements and designs, develops workflows and process maps, supports backlog quality, mentors junior staff, and produces SOPs, user guides, training materials, and federal-grade deliverables. Ensures alignment with ServiceNow best practices, Section 508, FISMA, and NIST controls.

Lead and scale Mattermost’s global technical presales engineering team. Establish standardized demos, discovery processes, reference architectures, and proof-of-concept playbooks for security-sensitive enterprise and public-sector buyers. Partner with sales on strategic pursuits, coach and develop Sales Engineers, measure technical win rates and productivity, maintain product certification, and communicate customer feedback to Product, Engineering, and Security. The role requires executive-level technical communication and expertise with self-hosted, on-premises, and air-gapped deployments.

Administer Windows servers, Azure Government Cloud environments, Active Directory, Group Policy, DNS, firewalls, backups, disaster recovery, vulnerability scanning, patching, and compliance controls. Create system documentation, automate administrative and audit functions, support containerization and SDLC initiatives, analyze infrastructure improvements, and provide Tier 3 technical support. The role requires adherence to DoD STIG, NIST, and regulatory standards while serving as a system administration subject matter expert.