Top Remote Operations Jobs in Washington, DC

Owns business-unit operating rhythms, governance, and execution mechanisms. Leads cross-functional initiatives, executive planning, business reviews, dashboards, KPI and OKR visibility, organizational improvements, communications, and collaboration practices. Partners with senior leaders to prioritize work, resolve roadblocks, translate strategy into measurable execution, and recommend corrective actions. The role also supports organizational change, knowledge management, mentorship, onboarding, and scalable team operations.

Build and lead Roo’s Revenue Operations function, evolving HubSpot administration into a strategic revenue partner for Sales, Marketing, and Customer Support. Own the operating model, GTM systems, forecasting, pipeline governance, capacity planning, lead management, conversion optimization, compensation mechanics, and AI-enabled operational improvements. Hire and develop a lean team while partnering with Finance, Data, and revenue leaders to improve efficiency, predictability, and growth.

Leads billing operations for a SaaS organization, overseeing billing infrastructure, system configuration, invoicing accuracy, reconciliation, quote-to-cash processes, revenue reporting, and ASC 606 compliance. Manages billing integrations with Salesforce and SAP, establishes controls and SLAs, resolves billing issues, supports customer lifecycle changes, and partners with Finance, Product, Sales, and Customer Success. The role also develops teams, drives process improvements, and manages subscription, usage-based, and hybrid pricing models.

Own cross-functional business operations across HR, finance, administration, reporting, compliance, and enterprise trust. Manage onboarding, offboarding, agreements, payroll and benefits administration, hiring support, operating cadences, dashboards, metrics reconciliation, security questionnaires, vendor reviews, data processing agreements, and SOC 2 certification. Lead ambiguous priority projects end to end and build AI-powered automations and internal tools.

Provide operations and compliance support for GDI and incubated initiatives, managing subcontracting and subawards, donor and grant compliance, registrations, policy development, and systems for tracking procurement and deliverables. Liaise with external partners (legal, banking, insurance), support business operations launches for new legal entities, supervise Senior Associates as needed, and coordinate across finance, accounting, and talent teams to ensure policy and donor requirement adherence.

Provide operations and compliance support for GDI, its subsidiaries, and incubated initiatives. Manage subcontracting and subaward processes, donor due diligence and reporting, registration and compliance documentation, and support business operations launches. Coordinate across finance, legal, and talent teams to implement policies, monitor compliance, and maintain procurement and contract records. Perform risk assessments, monitor subrecipient performance, and support systems for tracking procurement, subcontracts, and deliverables.

Own catalog and merchandising data quality end-to-end: monitor catalogs, resolve data issues with brands or directly in Shopify, enforce merchandising standards, audit pricing rules, maintain product structure and discoverability, and partner with Product/Engineering to fix systemic issues and document standards.

Own and optimize CRM data, lead generation workflows, sales and marketing automation, lead scoring, segmentation, database enrichment, integrations, dashboards, and KPIs. Partner with sales and marketing to improve data quality, targeting, nurturing, and deal acceleration. Train teams on CRM best practices, identify process gaps, and implement workflow improvements across the go-to-market technology stack.

Leads the design, administration, and continuous improvement of Customer Success technology infrastructure, particularly Gainsight, CRM integrations, workflows, playbooks, CTAs, health scores, digital engagement, community platforms, reporting, and AI-enabled automation. Owns data quality, governance, platform health, operational readiness, and process documentation while partnering cross-functionally on segmentation, territory alignment, capacity planning, and scalable customer execution.

Leads IT operations across change management, service desk, end-user support, incident and problem management, infrastructure monitoring, operational security, compliance, vendors, assets, and team development. Chairs the Change Advisory Board, oversees 24/7 operations, manages audit readiness for SOC and PCI controls, drives SLA and uptime performance, and provides executive-level operational reporting. This remote leadership role requires building scalable processes and developing a multifunctional IT operations team.

Process and reconcile daily payment transactions, investigate payment failures, manage recurring billing, refunds, credits, chargebacks, and disputes. Monitor fraud and compliance risks, prepare operational and financial reports, configure billing platforms, and support loss-prevention initiatives. The role also serves as a billing escalation point for Customer Care, collaborates with Finance and Engineering, and handles administrative and project requests.

Owns the operational systems and workflows supporting school programs, including data integrity, roster synchronization, user accounts, dashboards, program launches, lesson publishing, teacher materials, surveys, reporting, communications, and routine support. The role partners with Product, Program, and Communications teams to improve processes, troubleshoot issues, and build scalable infrastructure for student and school experiences.

Develops and deploys K-12 test materials by creating and quality-checking test forms and configuration files, reviewing materials, following process documentation, learning internal systems, and monitoring outside vendors. The role requires strong organization, analytical ability, attention to detail, communication, collaboration, and deadline management. It is fully remote within the United States and requires occasional travel of up to 10%.

Serve as CEO's trusted advisor and operational leader to align the executive team, drive strategic initiatives, build operating systems and KPI frameworks, lead cross-functional execution, and improve organizational communication and decision-making to enable faster, smarter outcomes.

Travel extensively to support branches and job sites with operations, logistics, installations, training, and project coordination. Troubleshoot issues, lead escalations, standardize processes, support audits and compliance, and partner with sales, vendors, and customers to ensure operational readiness and continuous improvement across multiple locations.

Lead and build the revenue operations function: own HubSpot CRM, pipeline hygiene, forecasting dashboards, deal desk and RACI, comp and capacity planning, cross-functional processes between sales, supply, legal, and finance, and introduce AI-driven efficiencies to automate reporting and ops.

The Operations Associate will support daily auctions, manage customer support requests, assist in marketing, and ensure smooth operations.

Lead end-to-end payments and risk operations for an embedded fintech platform: merchant onboarding, underwriting, transaction monitoring, disputes, and loss management. Build reporting, data pipelines, and dashboards; move from manual processes to AI-assisted decisioning; own Stripe and partner relationships; maintain compliance and controls; present metrics to leadership; and hire and scale a lean operations team.

The Director of Business Operations will lead data analysis to support strategy, develop dashboards, improve operations, and ensure data quality, collaborating across teams.

The Support Specialist ensures technical delivery for digital news platforms, resolves issues, leverages AI tools, and supports multiple television markets in operations.

Support field projects across health, agriculture, and education in Sub-Saharan Africa: engage with ministries and donors, build data capture and analysis solutions, train AI for nutrient detection using handheld spectrometers, and design/run national-scale STEM programs and contests. Work will be chosen based on interests and abilities.

As Manager of Channel Operations, you'll strategize and oversee processes to grow partner revenue, refining KPIs and insights while collaborating with leadership across teams.

The GTM Strategy & Operations Lead will oversee revenue operations, manage the Salesforce tech stack, drive analytical insights, and enhance team workflows using AI, contributing to Propel's growth.

The Director of Franchise Operations will lead operations for 500+ Wingstop franchises in the Northeast, focusing on P&L management, KPIs, and team development.

The Trading Operations Specialist manages trading operations, monitors accounts, collaborates with teams, and resolves trading issues while providing operational efficiency.