Top Remote Jobs in Rochester, NY

Provide high-volume customer support via phone, email, and chat: triage, troubleshoot, document issues, escalate complex problems, manage expectations, and collaborate with internal teams to improve support processes and product experience.

The VP, Product will define and execute Spark's product strategy, lead a product team, and enhance Medicare distribution through innovative solutions.

This role involves owning the security architecture for AI platforms on GCP, designing guardrails, and integrating security into CI/CD pipelines. Candidates should have extensive experience in cloud security, specifically with GCP services, Kubernetes security, and AI/ML security practices.

Lead end-to-end product strategy and execution for Fusion's enterprise SaaS platform with a focus on GRC/TPRM. Translate customer and market insights into roadmaps, integrate AI-native capabilities, drive KPIs for adoption and revenue, collaborate with engineering and GTM teams, and own strategic product initiatives from discovery through delivery.

The Senior Director, Regional Sales is responsible for managing the sales team, driving revenue growth, meeting quotas, and collaborating with marketing and partners.

The Sales Director will lead the sales process to close partnerships with research sites, managing all sales activities including discovery and negotiation, while collaborating with Customer Success for onboarding.

The Account Manager will oversee relationships with corporate legal clients, driving revenue retention and expansion by identifying opportunities and guiding product adoption.

Lead enterprise and hybrid cloud architecture strategy and governance. Define reference architectures, hybrid cloud roadmaps, and guardrails. Guide Nutanix private cloud integration, evaluate Azure/AWS/GCP services, enable self-service platforms, mentor architects and engineers, and support executive decision-making to deliver secure, resilient, and scalable platform solutions.

The Payer Engagement Account Director will drive payer opportunities, build relationships with payer accounts, lead meetings, and translate interest into agreements. Requires navigating complex organizations, maintaining pipeline management, and collaborating across functions to support evidence and access requirements.

Own and grow a portfolio of enterprise customers by identifying expansion opportunities, selling new modules and users, coordinating cross-functional teams, maintaining account plans and forecasts, engaging executives, and closing multi-stakeholder deals with 10-20% travel.