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Top Remote Customer Success Jobs in Richmond, VA

15 Days AgoSaved
Remote or Hybrid
Remote Richmond, VA
92K-139K Annually
Senior level
92K-139K Annually
Senior level
Digital Media • Fintech • Information Technology • Mobile • Payments • Software • Financial Services
The Senior Customer Success Manager will enhance client relationships and drive outcomes using PrecisionLender, managing accounts and ensuring business success.
Top Skills: PrecisionlenderSalesforce
15 Days AgoSaved
Remote or Hybrid
Remote Richmond, VA
106K-135K Annually
Senior level
106K-135K Annually
Senior level
HR Tech • Information Technology • Professional Services • Sales • Software
As a Senior Customer Success Manager, you'll manage strategic mid-market clients, ensuring they derive value from the platform, facilitating renewals, and improving client experience through collaboration and support.
Top Skills: Cs ToolsGainsightHrisSaaSSalesforce
17 Days AgoSaved
Remote
Remote Richmond, VA
130K-175K Annually
Expert/Leader
130K-175K Annually
Expert/Leader
Information Technology • Cybersecurity
The VP of Customer Success manages technical programs, drives revenue growth, and leads a team to enhance client relationships and project delivery.
Top Skills: AgileAsanaJIRAMonday.ComWaterfall
17 Days AgoSaved
Remote or Hybrid
Remote Richmond, VA
173K-195K Annually
Expert/Leader
173K-195K Annually
Expert/Leader
Edtech • Information Technology • Software
The Director of Strategic Customer Success leads customer success strategy for global accounts, focusing on engagement and satisfaction while coaching teams to achieve retention goals.
Top Skills: Csm Capacity PlanningCustomer Success ProcessesSaaSSales Processes
Reposted 19 Days AgoSaved
Easy Apply
Remote
Remote Richmond, VA
Easy Apply
88K-189K Annually
Mid level
88K-189K Annually
Mid level
Cloud • Security • Software • Cybersecurity • Automation
Manage relationships with Public Sector customers by aligning their business outcomes with actionable objectives, ensuring high adoption and satisfaction of the GitLab platform.
Top Skills: Continuous DeploymentContinuous IntegrationDevsecopsGitSoftware Development Lifecycle
Reposted 21 Days AgoSaved
Remote or Hybrid
Remote Richmond, VA
Mid level
Mid level
Artificial Intelligence • Fintech • Information Technology • Software • Data Privacy
The Customer Success Operations Manager will build and scale processes for the global Customer Success team, improve efficiency, track metrics, and drive strategic initiatives to enhance client experience.
Top Skills: ExcelPower BISalesforce
Reposted 22 Days AgoSaved
Easy Apply
Remote
Remote Richmond, VA
Easy Apply
88K-140K Annually
Mid level
88K-140K Annually
Mid level
Big Data • Fintech • Mobile • Payments • Financial Services
As a Client Success Lead, you'll manage client relationships, ensure satisfaction, identify upsell opportunities, collaborate with teams, and navigate changing environments.
Top Skills: MS OfficeSalesforce
23 Days AgoSaved
Remote
Remote Richmond, VA
125K-135K Annually
Senior level
125K-135K Annually
Senior level
Information Technology • Software • Cybersecurity
Manage relationships with enterprise customers, ensuring their success and satisfaction post-sale, while aligning their objectives with ReversingLabs solutions. Drive retention, expansion, and create Customer Success Plans based on measurable outcomes.
Top Skills: Customer Success PlatformsGainsightPlanhatSalesforce
23 Days AgoSaved
Easy Apply
Remote
Remote Richmond, VA
Easy Apply
125K-140K Annually
Mid level
125K-140K Annually
Mid level
Data Privacy
Manage customer accounts to drive renewals and expansions, ensuring satisfaction and measurable revenue growth through strategic account management and relationship building.
Top Skills: Crm ToolsCsm ToolsHubspotVitally
Reposted 23 Days AgoSaved
Easy Apply
Remote
Remote Richmond, VA
Easy Apply
Internship
Internship
Information Technology • Security • Software • Cybersecurity
As a Client Success Intern, you will support onboarding sessions, assist with educational guide development, and engage with cybersecurity teams for client protection.
Reposted YesterdaySaved
In-Office or Remote
Remote Richmond, VA
Senior level
Senior level
Artificial Intelligence • Software • Generative AI
The Enterprise Customer Success Manager will prioritize customer success strategies, manage relationships, and drive product adoption and renewals for Writer's enterprise clients.
Top Skills: B2B SaasContent MarketingTechnical WritingUx
Reposted YesterdaySaved
Remote
Remote Richmond, VA
Junior
Junior
Information Technology • Internet of Things
The Customer Success Manager will bridge client needs with technology, ensuring clients utilize the platform effectively while maintaining strong relationships and providing insights to enhance services and products.
Top Skills: Digital Marketing
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Reposted 32 Minutes AgoSaved
Remote or Hybrid
Remote Richmond, VA
103K-138K Annually
Senior level
103K-138K Annually
Senior level
Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
Manage long-term success for strategic accounts at ServiceTitan, develop partnerships, and drive product adoption and customer satisfaction.
Reposted 32 Minutes AgoSaved
In-Office or Remote
Remote Richmond, VA
Mid level
Mid level
Artificial Intelligence • Software • Automation
The Customer Success Manager will onboard new clients, ensure their successful adoption of n8n, nurture expansion opportunities, and manage communications and support escalations. Responsibilities also include designing scalable processes, running quarterly reviews, and collaborating cross-functionally to enhance customer value.
Top Skills: AutomationCRMSaaSWorkflows
33 Minutes AgoSaved
Remote or Hybrid
Remote Richmond, VA
120K-170K Annually
Senior level
120K-170K Annually
Senior level
HR Tech • Software
The Lead Customer Success Manager will manage enterprise client relationships, drive user adoption, act as a trusted advisor, ensure customer satisfaction and retention, and collaborate cross-functionally to optimize customer success practices.
Top Skills: AISaaS
46 Minutes AgoSaved
Remote
Remote Richmond, VA
Expert/Leader
Expert/Leader
Artificial Intelligence • Software
The Senior Solution Architect will guide customers through AI implementation, from architecture design to deployment, ensuring successful customer engagement and optimization post-sale.
Top Skills: AWSAzureGCPGoKubernetesNode.jsPython
2 Hours AgoSaved
Remote
Remote Richmond, VA
Mid level
Mid level
Aerospace
The Customer Success Manager identifies new business opportunities, builds client relationships, manages sales cycles, and ensures client satisfaction in the aviation sector.
Top Skills: HubspotSalesforce
2 Hours AgoSaved
Remote
Remote Richmond, VA
100K-130K Annually
Senior level
100K-130K Annually
Senior level
Legal Tech
The Customer Success Operations Manager drives operational excellence by optimizing processes, coordinating initiatives, and managing data-driven systems to enhance client experiences and efficiencies.
Top Skills: ExcelGoogle SheetsHubspotLookerTableauZendesk
4 Hours AgoSaved
Remote
Remote Richmond, VA
70K-120K Annually
Junior
70K-120K Annually
Junior
Financial Services
Manage customer success and product management activities. Ensure customer onboarding, provide technical support, and identify product improvements based on feedback.
Top Skills: Product ManagementSoftware Development LifecyclesTechnical Account Management
8 Hours AgoSaved
Remote
Remote Richmond, VA
5-5 Annually
Senior level
5-5 Annually
Senior level
Security • Software
As a Customer Success Solutions Architect, you will serve as a technical advisor for enterprise clients, guiding the deployment of Strivacity's CIAM platform, managing onboarding, and the overall success of customer projects.
Top Skills: AWSAzureCiamGCPJavaJavaScriptJwtNode.jsOauth 2.0Openid ConnectPythonReactRest ApisSAML
8 Hours AgoSaved
Remote
Remote Richmond, VA
Mid level
Mid level
Software
The Technical Customer Success Manager will be the main contact for customers, providing technical guidance, nurturing relationships, and driving product adoption while ensuring customer retention and revenue growth.
Top Skills: APIsCloud-Based TechnologiesCloudinaryDamSaaSWeb/Mobile Environments
14 Hours AgoSaved
Remote
Remote Richmond, VA
77K-104K Annually
Senior level
77K-104K Annually
Senior level
Cybersecurity
The Senior Customer Success Manager oversees customer engagement, retention, and satisfaction by guiding clients in using 1Password effectively and fostering strong relationships with stakeholders.
Top Skills: GainsightSalesforce
Reposted 16 Hours AgoSaved
Remote
Remote Richmond, VA
75K-108K Annually
Mid level
75K-108K Annually
Mid level
Artificial Intelligence • Big Data • Machine Learning • Security • Software • Cybersecurity • Big Data Analytics
The Growth Customer Success Manager at Anaconda drives customer retention and satisfaction by scaling success programs, identifying upsell opportunities, and collaborating with marketing and product teams to enhance customer experience and platform adoption.
Top Skills: CatalystPythonSalesforceTableauZendesk
Reposted 16 Hours AgoSaved
Remote
Remote Richmond, VA
56K-81K Annually
Junior
56K-81K Annually
Junior
Artificial Intelligence • Big Data • Machine Learning • Security • Software • Cybersecurity • Big Data Analytics
As a Growth Customer Success Manager at Anaconda, you will drive customer retention and satisfaction by scaling success programs, analyzing usage patterns, and educating users on product features while collaborating across functions.
Top Skills: CatalystPythonSalesforceTableauZendesk
16 Hours AgoSaved
Remote
Remote Richmond, VA
90K-115K Annually
Mid level
90K-115K Annually
Mid level
Artificial Intelligence • Marketing Tech • Mobile • Software
The Customer Success Manager will manage relationships with Enterprise customers, advising on marketing strategy and maintaining client success through tailored plans and collaboration with internal teams.
Top Skills: CatalystCrm ToolsSalesforce
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