Top Remote Customer Success Jobs in Richmond, VA

The Director of Client Success will lead the CS team within PBM, focusing on client retention, satisfaction, and strategic growth through operational excellence and cross-functional collaboration.

The Director of Client Success will lead the Client Success team in the PBM sector, ensuring client retention, satisfaction, and growth through strategic planning and operational processes.

Manage key client relationships in the Pharmacy Benefit Management sector, ensuring high-quality service delivery and client satisfaction while coordinating with internal teams and leading client interactions.

Manage a portfolio of enterprise Keeper Security customers to drive adoption, renewals, upsells and expansions. Build relationships with senior and C-level contacts, conduct QBRs, troubleshoot technical issues, advise on security best practices, negotiate contracts, and collaborate cross-functionally to deliver customer value and meet revenue quotas.

The Customer Success Manager will manage SMB accounts, driving adoption and retention while addressing escalations and providing training. You'll develop success plans, track metrics, and collaborate internally to enhance customer experience.

The Director of Customer Success Operations will oversee the build-out of CS operational infrastructure, optimize tech platforms, implement AI-driven workflows, and lead a CS Ops team while aligning with revenue operations and improving processes.

The Customer Success Manager will drive customer relationships, oversee the post-sale journey, and ensure value realization across Upwind's cloud security platform, while identifying growth opportunities and managing renewals.

The Customer Success Manager is responsible for onboarding customers, managing Crowdstrike Flex agreements, and ensuring retention and growth through strategic success plans. The role involves collaboration with internal teams and building strong relationships with customers to enhance their experience.

The Technical Customer Success Manager will manage customer onboarding, troubleshoot issues, build solutions, drive value, and identify growth opportunities.

Manage a portfolio of healthcare customers, driving platform adoption and expansion. Lead renewals and mitigate risks, while collaborating cross-functionally to improve customer success.

The Customer Success Manager will oversee post-sale relationships with enterprise clients, enhancing product usage, driving adoption, and identifying growth opportunities in the legal tech space.

The Customer Success Manager will lead implementation, retention, and expansion efforts for Public Safety customers, enhance customer relationships, and ensure the effective delivery of Skydio's autonomous technology.

The role focuses on developing digital customer success programs, creating educational content, and utilizing tools like Gainsight for analytics and engagement. Responsibilities include executing initiatives to improve customer health, optimizing life cycle journeys, and collaborating across departments to enhance customer satisfaction and retention.

Manage customer activation and retention initiatives, optimize operational processes, analyze data for decision-making, and collaborate with teams to enhance customer experiences in a high-growth SaaS environment.

The Client Success Lead will manage partnerships for wrestling software, ensuring success for state associations and coaches. This includes overseeing season management setup and addressing software support issues while maintaining strong relationships with partners.

As a Customer Onboarding Specialist, you will onboard and train customers, maintain client relationships, address inquiries, and improve client satisfaction.

The Customer Success Manager will manage enterprise accounts through the sales journey, ensuring retention and building relationships for expansion.

Lead customer engagements and analytics projects to ensure clients maximize solutions' value. Collaborate with teams for continuous improvement and manage project delivery. Build strong customer relationships and communicate data insights effectively.

The Forward Deployed Customer Success Manager manages strategic relationships with Lighthouse accounts, ensuring customer success and retention through technical literacy and effective orchestration of cross-functional teams.

Manage customer relationships for Daylight, focusing on adoption, retention, and growth while collaborating with teams to drive performance outcomes.

As a Customer Success Manager, you will advise customers on using TENEX's MDR platform, ensuring engagement, satisfaction, and success while managing risks and driving product improvements.

As a Customer Success Manager, you'll drive customer adoption, engagement, and retention on our AI-powered platform, and ensure customer satisfaction through onboarding and ongoing support.

The Senior Customer Success Manager will build long-term relationships with customers, guide them from onboarding to renewal, monitor account health, and advocate for customer needs within the company.