Top Remote Customer Success Jobs in Richmond, VA

Manage a portfolio of enterprise accounts to maximize retention and revenue. Drive client ROI measurement, lead executive reviews, coordinate cross-functional teams, consult on marketing and program health, mitigate risks, identify upsell opportunities, and advocate for clients to ensure value realization and satisfaction.

The Client Success Coordinator will manage client accounts, facilitate onboarding, analyze performance, and ensure clients achieve their business goals through effective communication and proactive problem-solving.

Manage enterprise customer accounts to maximize satisfaction, retention, adoption, NPS, and expansion. Build strong customer relationships, execute lifecycle strategies, collaborate with sales/product/leadership, and drive growth through usage and renewal initiatives.

Manage a named portfolio to drive adoption of Bazaarvoice social commerce and syndication tools, increase client satisfaction, mitigate risk, promote feature adoption, and identify expansion opportunities. Advise clients on social and creator marketing strategies, track client health, use Salesforce/Gainsight/Gong for lifecycle management, and act as a subject matter expert across social channels to optimize content and performance.

Serve as a senior technical customer advocate owning onboarding, adoption, incident management, and strategic success plans for enterprise customers. Analyze usage and risks, advise on IAM and cloud architectures, lead complex technical issues, collaborate with Product and Engineering, and drive value realization and executive-level relationships.

Manage a scaled North American book of higher-education Canvas customers, analyze usage data to surface risks and opportunities, collaborate with Sales and Renewals to drive growth and renewals, act as customer advocate to Product and Strategy, and provide proactive, high-quality support to meet customer goals.

Manage enterprise customer relationships to ensure adoption and value of PointClickCare solutions. Deliver joint success plans, act as trusted advisor to executives, mitigate churn with turnaround strategies, analyze customer data, collaborate cross-functionally, and travel to client sites as required.

Manage and support a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map customer journeys, identify process gaps, implement scalable systems, and continuously improve Customer Success operations.

Deploy, configure, and integrate Nuclearn's AI platform on customer infrastructure (on‑prem/air‑gapped or cloud). Drive adoption through training and troubleshooting, act as technical advisor to plant engineers and IT, surface customer feedback to Product and Engineering, and own post‑go‑live relationships toward expansion.

Drive product adoption and customer value as a trusted advisor. Own customer success plans, stakeholder relationships, cross-functional coordination, renewal/expansion support, and product-guided outcomes.

Manage and develop a team of Customer Success Engineers, driving successful implementations and overseeing customer renewal outcomes. Establish onboarding playbooks, manage escalations, and influence product roadmap based on customer feedback.

The Customer Success Manager will build customer relationships, drive product adoption, deliver business reviews, and ensure retention, focusing on value realization and collaboration across teams.

As a Customer Success Associate, you will support medical practices using NextPatient software, ensuring they are effectively configured and satisfied with our service, while advocating for product enhancements.

The Customer Success Manager leads client implementations, trains users, supports client inquiries, troubleshooting issues, and drives product improvements based on client feedback.

The Customer Success Manager will develop strong customer relationships, drive value from AI solutions, manage customer onboarding, and collaborate with internal teams for product enhancement and data analysis.

The Customer Success Manager champions customer solutions, enhances value, manages relationships, and drives product enhancements while collaborating with internal teams.

The Senior Customer Success Manager will manage relationships with enterprise clients, support onboarding, lead projects, and enhance team productivity in the healthcare sector.

As a Strategic Customer Success Manager, you'll foster relationships with key clients, guiding them to success, and ensuring long-term value realization while collaborating with various teams to enhance customer experience.

The Client Success Manager will enhance client experience, manage case progress, collaborate with attorneys, and improve operational workflows in a fast-paced environment.

As a Sr. Client Success Manager, you will manage relationships with financial institution clients, leveraging data-driven insights to enhance their marketing strategies and ensure high satisfaction and ROI from Alkami's Data & Marketing solution.

The Senior Customer Success Manager will lead customer relationships, ensuring retention and growth for Market Access customers, leveraging industry expertise and mentoring team members.

The Customer Success Manager is responsible for onboarding customers, building relationships, ensuring product utilization, troubleshooting issues, and improving customer experience through feedback and insights.

The Associate Client Success Manager will build client relationships, ensure product usage, provide support, and contribute to onboarding and training for rehab therapy teams.

Lead and grow a team of Customer Success Managers, ensuring customers realize value from NodeZero while engaging with strategic customer relationships and driving expansion opportunities.

You will manage a portfolio of accounts, working with marketing teams to optimize data usage, identify expansion opportunities, and facilitate onboarding and product fluency for eCommerce brands.