Top Remote Customer Success Jobs in Richmond, VA

Manage a portfolio of clients to ensure successful delivery and long-term value; coordinate cross-functional teams, execute account plans and business reviews, resolve service issues end-to-end, maintain CRM data hygiene, drive retention and expansion, support engagement marketing initiatives, and proactively identify and prevent client problems.

Act as primary customer contact to onboard clients, drive product adoption, create and manage success plans, own renewals and expansion, mitigate churn, gather customer insights, and collaborate with Product, Sales, and Support to improve tools, processes, and customer experience.

Manage a portfolio of clients and brokers to ensure delivery and long-term value. Own execution of account plans, coordinate cross-functional deliverables, resolve service issues, drive adoption, retention, upsell, and maintain CRM data hygiene while supporting engagement marketing.

Manage a portfolio of strategic B2B customers to drive adoption, value realization, retention, and expansion. Build executive relationships, monitor health using AI dashboards, surface risks, coordinate remediation, and collaborate cross-functionally to support onboarding, upsells, and customer advocacy.

Own and grow a book of strategic insurance accounts remotely. Build multi-threaded relationships across carriers, present data-driven ROI, drive adoption and retention, run enablement sessions, solve workflow challenges in claims/inspection processes, and proactively launch solutions to improve account health.

Manage a book of strategic insurance accounts end-to-end, build multi-threaded relationships, drive adoption and retention, present ROI using usage data, run enablement and presentations, proactively resolve adoption gaps, and act as a trusted advisor on claims/inspection workflows.

Manage a portfolio of strategic insurance accounts, build multi-threaded relationships, drive adoption and retention, present ROI using usage data, deliver enablement and presentations, and proactively solve workflow and adoption issues to increase customer value and expansion.

Manage a book of strategic insurance accounts to drive adoption, retention, and expansion. Build multi-threaded relationships, deliver enablement and ROI storytelling using usage data, and proactively resolve adoption gaps while operating autonomously in a fully remote environment.

Manage strategic insurance accounts end-to-end, build multi-threaded relationships, drive adoption and retention, translate usage data into ROI narratives, deliver enablement, and proactively solve workflow and adoption issues remotely.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, surface upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Manage onboarding, adoption, retention, renewals, and expansion for a portfolio of CloudLabs customers. Monitor customer health, run business reviews and VoC programs, maintain account plans and CRM forecasts, and act as trusted advisor to drive product value and revenue growth.

The Customer Success Manager ensures customers achieve measurable outcomes using the SQREEM platform by driving outcomes, providing strategic advice, managing customer health, and expanding revenue within accounts.

Manage and grow strategic enterprise customer relationships, drive renewals, identify upsell/cross-sell opportunities, provide product optimization and advocacy, coordinate internal teams for technical delivery, mentor CS teammates, and represent Chartbeat at customer meetings and conferences.

Serve as the primary customer-facing contact for enterprise provider accounts in Missouri, driving implementations, platform configuration, end-user training, basic hardware troubleshooting, and adoption. Manage relationships across stakeholder levels, support go-lives, gather product feedback, and coordinate with Tech Support and Product teams. Travel within Missouri up to 50% and track KPIs like adoption, NPS, CSAT, and customer health.

Advise finance professionals on budgeting, forecasting, financial modeling, and reporting; customize and validate customer data and Datarails platform setups; recommend process improvements; build long-term relationships; support renewals and upsell conversations.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Lead technical engagements with public sector customers, onboard and train users, analyze infrastructure and workflows, drive migration from on-prem to cloud HPC, collaborate with architects and product teams, and present Rescale solutions to grow customer adoption and improve the ScaleX platform.

Drive customer satisfaction and retention through strategic, proactive engagement. Understand customers' business objectives and Keyfactor solutions, identify upsell opportunities, monitor renewal risk and mitigate churn, coordinate internal resources to resolve issues, represent customer perspectives to leadership, and mentor junior CSMs.

Owner of a 25-account New York brand portfolio focused on retention. Develop success plans, drive product adoption, monitor account health, run QBRs, triage platform and operational issues, coordinate cross-functional resolutions, and build account health reporting. Measure success by GMV retention, CSAT, NPS, and product adoption while contributing to CSM playbooks and tooling.

Own success for a portfolio of AI product customers, drive AI adoption and value, develop playbooks and best practices, gather product feedback, partner cross-functionally, and enable customers through training and consulting to scale AI use cases and expansion.

Lead and grow a client success organization to drive renewals and upsells. Hire, coach, and evaluate teams; develop strategy, improve client satisfaction, collaborate cross-functionally, and meet regional renewal and growth targets while attending events and customer meetings.

Manage a portfolio of larger customer accounts as primary contact to drive retention, renewals, adoption, and expansion. Build success plans, monitor account health, forecast renewals, deliver training and strategic guidance, and coordinate with Support, Onboarding, and Product to ensure customer value and growth.

Manage a portfolio of mortgage lender clients to drive renewals, adoption, and upsell of the Mortgage Cadence Platform (MCP). Act as trusted advisor and client advocate, deliver business reviews, coordinate with Implementation and Support, track account health and pipeline in CRM, and surface feedback to Product and Sales.

Serve as the single dedicated Customer Success Manager for a multi-state, multi-provider strategic account. Lead complex, phased implementations across sites, manage executive and operational relationships, drive adoption and measurable outcomes, own commercial health (renewals/upsells), and coordinate cross-functional teams. Provide site training, QA, go-live support, and ongoing optimization while documenting feedback to inform product and CX playbooks. Travel 25–40% during active implementations.

Support and lead a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map the customer journey, identify process gaps, and create, implement, and iterate scalable processes and improvements that support patients throughout their fertility journey.