Top Remote Customer Success Jobs in Pittsburgh, PA

The Customer Success Associate manages 90+ commercial accounts, leveraging automation and data to ensure customer health, drive engagement, and handle renewals.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

Lead a team of Strategic Customer Success Managers, focusing on customer engagement, team development, operational execution, and strategic program building to enhance customer outcomes.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

The Client Success Rep ensures customer satisfaction by addressing technical inquiries, resolving client issues, and suggesting software enhancements. Responsibilities include maintaining customer documentation and collaborating with team members for issue resolution.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

Own strategic employer relationships (3,000–10,000 lives), deliver reports and campaigns, coordinate cross-functionally, influence product roadmap, ensure renewals, and manage multiple accounts while occasionally traveling (~10%).

Lead the Customer Success department, focusing on customer outcomes, revenue retention, and team development. Collaborate cross-functionally to enhance customer journeys and operational efficiency.

As a Customer Success Engineer at Algolia, you will ensure customer adoption and success of the search platform by providing technical onboarding, solution design, and support. You will advise customers on best practices, deliver workshops, and collaborate with internal teams to improve customer experience and outcomes.

As a Client Success Representative, manage client relationships, ensure satisfaction, provide training, identify sales opportunities, and collaborate with teams to drive client retention and business growth.

The Customer Success Manager will cultivate relationships with healthcare clients, ensuring satisfaction and retention while overseeing post-sale processes and performance metrics.

Manage a team of Customer Success Managers to drive renewals, expansions, and upsells, ensure client health, and develop sales strategies.

The Strategic Customer Success Manager will drive measurable business outcomes, influence multi-location operations, and manage high-value dealer group accounts, encapsulating performance insights and expansion strategies while promoting collaboration across functions.

The Customer Success Manager will lead implementation and expansion efforts for Public Safety customers, ensuring adoption of Skydio's technology through strong customer relationships and proactive support.

In this role, you'll manage customer relationships, ensuring value delivery, manage customer journeys, and collaborate with cross-functional teams to drive customer success.

The Customer Success Engineer will work with users to maximize the platform's value, providing technical support and collaborating with various teams.

Manage and grow a portfolio of K-12 accounts by onboarding, training, and providing ongoing support. Monitor usage and outcomes, conduct regular customer meetings, mitigate attrition risk, drive renewals and upsells, collaborate with internal teams, and represent the company at conferences and trade shows to ensure customer satisfaction and program success.

Serve as primary client relationship manager to drive retention, engagement, and growth. Provide training and product demos, resolve issues, document interactions in Salesforce/Excel, identify upsell opportunities, collaborate cross-functionally, support renewals and onboarding, and ensure regulatory compliance (HIPAA, ERISA).

Manage enterprise customers through onboarding to renewal, drive adoption of Claravine's Data Standards Cloud, identify expansion opportunities, monitor health/risk using data, lead strategic reviews, and collaborate cross-functionally to align product and growth to customer goals.

Manage post-sale client relationships for print and digital advertisers: onboard clients, maintain CRM and billing, run check-ins/QBRs, drive renewals, upsells and cross-sells, resolve escalations, analyze performance and maintain process documentation to prevent churn and grow accounts.

Manage long-term success of ServiceTitans largest strategic accounts by building executive relationships, driving product adoption, coaching users, managing feature requests, analyzing engagement KPIs, conducting business reviews, escalating support issues, and owning account data and improvement initiatives to increase satisfaction and evangelism.

Lead a team of 8–10 Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Coach and develop CSMs, manage customer risk, set strategic priorities, collaborate cross-functionally, hire and scale the team, and champion customer feedback at the executive level.

Manage a portfolio to drive long-term customer success and retention for MariaDB deployments. Lead onboarding, adoption, business reviews, escalations, and cross-functional coordination with Sales Engineers and Professional Services. Measure customer health, identify expansion opportunities, deliver ROI analyses, and act as trusted advisor to achieve net retention goals.

Manage a portfolio of enterprise customers to maximize retention and growth through regular contact, QBRs, upsell/cross-sell initiatives, CRM and KPI management, and close collaboration with sales and engineering to improve customer experience and hit revenue and churn targets.