Top Remote Customer Success Jobs in Pittsburgh, PA

Own renewal and growth for a 5-10 enterprise account portfolio. Serve as primary client contact, deliver business reviews, craft data-driven narratives, identify expansion opportunities, present product roadmaps, run strategy sessions, host events, and generate referrals.

Own onboarding and early customer success: launch and monitor ads, websites, and funnels; diagnose and fix performance issues across ads, traffic, conversion, and lead quality; coordinate with customers and internal teams; manage multiple customers and iterate quickly to drive revenue outcomes.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Handle client escalations across phone, email, and chat; investigate issues, coordinate with teams and partners, provide timely status updates, escalate complex problems, and suggest process improvements to increase client satisfaction.

Serve as primary client contact for inquiries, onboarding, billing, and churn intervention. Maintain CRM hygiene, execute structured outreach and EOD reports, coordinate with carriers and internal teams, document interactions, and optimize SOPs to preserve retention and streamline operations.

The Senior Customer Success Manager drives revenue growth by ensuring customer satisfaction, building strong relationships, managing renewals, and promoting product solutions aligned with client goals.

This role involves managing strategic enterprise accounts, driving customer adoption and outcomes, troubleshooting technical issues, and fostering growth through partnership with client teams.

The Customer Success Manager will drive client satisfaction and retention, build enterprise relationships, and strategize for account growth, while ensuring customers receive maximum value from Axiom's solutions.

As a Customer Success Solutions Architect, you will serve as a technical advisor for enterprise clients, guiding the deployment of Strivacity's CIAM platform, managing onboarding, and the overall success of customer projects.

Own the post-sale lifecycle for enterprise accounts, drive GRR/NRR, manage renewals and expansions, run executive reviews and success plans, boost product adoption, use AI-assisted tooling for efficiency, forecast renewals, document outcomes in Gainsight, and collaborate with Product and Sales to surface case studies and customer-driven product improvements.

As a Customer Success Engineer, you will provide advanced technical support to enterprise clients, troubleshoot complex issues, and guide customers on WordPress implementations.

As a Customer Success Manager at Tonkean, you will drive customer adoption and retention for enterprise clients, develop lifecycle strategies, and build relationships with executive stakeholders to ensure measurable business outcomes.

Own and manage a portfolio of enterprise Omni Commerce accounts (Walmart & Target focus), drive retention and adoption, lead executive engagements, develop scalable onboarding/playbooks, translate customer workflows into product feedback, identify expansion opportunities, and mentor peers while aligning commerce and retail media initiatives across teams.

The Customer Success Manager will engage with customers to drive value from Singular's product, manage onboarding, and enhance retention and account growth through technical solutions and client advocacy.

Lead and grow a team of Customer Success Managers to drive member engagement, retention, revenue expansion, and KPI accountability. Manage forecasting, risk mitigation, executive client engagement, cross-functional collaboration, reporting, and escalations across employer-sponsored health segments.

The Client Success Manager will build client relationships, strategize for goal achievement, monitor campaign performance, and provide insights.

Manage a portfolio of RigDig customers to drive retention, growth, adoption, and long-term success. Serve as primary post-sale contact, lead onboarding and training, run business reviews, create account strategies, track health metrics, and advocate customer needs across Product, Sales, and Support to achieve renewal and revenue goals.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Lead and scale the enterprise customer success function for Zocks, managing a team of Enterprise CSMs to drive adoption, value realization, renewals and expansion with large RIAs, broker-dealers, banks and financial firms. Build playbooks, metrics, and cross-functional partnerships while personally engaging executive stakeholders to ensure measurable customer outcomes.

Lead strategic relationships for a portfolio of enterprise clients, driving adoption, growth, and escalation resolution across Pacvue and retail media platforms. Develop account plans, create scalable playbooks, translate client feedback to Product/Engineering, mentor peers, and deliver analytics-driven recommendations. Own end-to-end customer experience and improve processes to scale outcomes across markets and products.

Manage post-onboarding customer relationships to drive product adoption, deliver measurable value, and act as a trusted advisor. Support renewals and expansion, conduct training and business reviews, create impact stories, and collaborate cross-functionally to resolve customer needs. Manage a portfolio of ~30 clients and travel occasionally.

Own post-onboarding relationships for enterprise clients, act as trusted advisor, drive adoption and measurable outcomes, run executive reviews, monitor customer health, identify risks and opportunities, develop success plans, surface ROI and impact stories, and collaborate cross-functionally to support renewals and expansion.

Manage a portfolio of ~35 enterprise, high-touch trade service customer accounts to drive adoption, value, retention, upsell/cross-sell. Build senior relationships, solve complex problems, analyze engagement data and KPIs, segment accounts, mentor others, and continuously improve product and processes.

Lead and mentor a small CSM team while carrying a portfolio of complex, high-value accounts. Develop playbooks, run EBRs, drive renewals and expansion, act as escalation resource, partner with VP on strategy and operations, and improve CS processes, tooling, and cross-functional handoffs.

Own post-sale relationships for a portfolio of complex enterprise healthcare customers (DME/HME and health systems). Drive adoption, build multi-year account plans, lead executive reviews, manage renewals and expansion, mitigate churn, and coordinate cross-functional teams (Implementation, Product, Support) to deliver measurable operational and financial outcomes.