Top Remote Customer Success Jobs in Philadelphia, PA

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Lead strategy and tactical operations for Customer Success by designing processes, reporting, and tooling to improve customer health, retention, and revenue. Partner cross-functionally to support planning, capacity modeling, onboarding, lifecycle mapping, and change management. Deliver analysis of NRR/GRR, churn, adoption, and health scores to inform CS strategy and operational improvements.

Own the customer journey for Together's mentorship platform: implement onboarding, drive adoption and value realization, reduce churn, collaborate cross-functionally, co-lead QBRs, and support team growth and processes to ensure renewals and advocacy.

Own post-sales customer adoption and value realization for automation solutions. Serve as primary client contact, build executive relationships, coordinate cross-functional teams, manage timelines and deliverables, advise on automation and cybersecurity strategies, and contribute thought leadership to drive retention and renewals.

Manage and grow enterprise airline accounts using Volantio's SaaS platform. Own implementation, launch, optimization, support, renewals, and expansion. Act as trusted advisor, coordinate with Product and Engineering, run regular QBRs and onsite visits, drive retention and revenue expansion, and translate metrics into actionable customer outcomes.

Manage a team of Customer Success Managers for the Orthopedics vertical to drive adoption, reduce churn, identify upsell opportunities, and optimize customer experience. Set strategy, KPIs, forecasting, staffing and onboarding, mentor staff, collaborate cross-functionally, and ensure high customer satisfaction and revenue retention.

Manage a team of Customer Success Managers for an AI-powered clinical documentation product. Drive adoption, reduce churn, identify upsell, forecast at-risk customers, manage KPIs, mentor staff, and collaborate cross-functionally to optimize the customer journey and support revenue and retention goals.

Serve as primary customer contact and trusted advisor for strategic accounts, drive renewals and upsell, manage escalations, lead QBRs/ABRs, execute lifecycle milestones and SOPs, leverage ChurnZero, Qlik, Salesforce and PowerBI data to boost adoption and outcomes.

Lead Customer Success Operations, Enablement, Education, and Services. Drive digital transformation, CS technology roadmap, P&L for enablement/services, process optimization, measurement of CS KPIs, and global internal enablement to increase adoption, retention, and service revenue.

Lead a team of Client Success Senior Managers and Managers for enterprise RCM accounts, develop scalable client management frameworks, drive adoption and measurable outcomes, serve as executive escalation, partner cross-functionally to reduce churn and improve service delivery, and represent customer voice in strategic initiatives.

Lead P&L and strategic growth for a portfolio of Fortune 500 accounts. Own account roadmaps, revenue and profitability targets, governance, and customer satisfaction. Manage delivery teams, coordinate with Pre-Sales and technical stakeholders, drive project delivery, and remove execution constraints to achieve quarterly growth and maintain high CSAT.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Partner with customers post‑EMR go‑live to drive EMR ordering adoption, manage non‑EMR data delivery workstreams, validate and troubleshoot clinical/technical files, coordinate cross‑functional enhancements, and provide training and ongoing technical customer support.

Manage B2B partner lifecycle post-sale: onboarding, adoption, engagement, renewal, and expansion. Serve as primary partner contact, run QBRs, monitor account health, reduce churn, and build scalable playbooks. Collaborate cross-functionally with Product, Operations, Marketing, and Clinical teams and oversee offshore operational support.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Partner with wealth management clients to drive Feathery adoption: lead onboarding and integrations, map CRM/data, optimize workflows (onboarding, account opening, advisor transitions), train users, and coordinate with product and engineering to ensure successful launches and long-term retention.

Manage enterprise customer lifecycle from onboarding to offboarding, build relationships across global stakeholders, drive adoption and value, analyze health data to mitigate churn, coordinate internal teams for solutions, and identify upsell and expansion opportunities while maintaining accurate account data.

Manage enterprise customer lifecycle from onboarding to offboarding, build cross-organizational relationships, drive adoption and value, analyse health data to reduce churn, advocate for customers internally, and identify upsell opportunities.

Own post-sale customer relationships to ensure successful integration and adoption of the search platform. Prioritize customer needs, coordinate engineering resources, troubleshoot support requests, create documentation and training, and align stakeholder expectations to drive revenue and satisfaction.

Lead and develop a cross-functional Client Success organization, build scalable processes (health scoring, segmentation, churn prevention), own retention/NRR targets, partner with Sales and Product, hire and coach CSMs, and report portfolio insights to executive leadership to improve client outcomes.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Manage Radiation Oncology customer accounts to drive product adoption, provide training and basic technical support, and capture feedback in CRM. Build clinical and product expertise, engage stakeholders to identify cross-sell opportunities, coordinate cross-functionally, and manage renewals. Role requires travel up to 30% and occasional work outside standard U.S. business hours to align with global customers.

The Client Success Manager will manage sponsor relationships, ensuring clients achieve their goals and have a positive experience through effective communication and support.

Manage end-to-end retail media search advertising campaigns (Amazon, Walmart, etc.) for enterprise clients, optimize budgets and bids, analyze performance, drive KPIs, and collaborate with Product and Engineering to surface platform improvements.

Manage strategic enterprise hospitality accounts as primary contact to drive retention, upsell, adoption, and NDR. Develop success plans, conduct executive business reviews, mitigate risk, advocate customer needs internally, and collaborate cross-functionally to grow account value.