Top Remote Customer Success Jobs in Philadelphia, PA

Manage day-to-day services for assigned client accounts, providing UKG product support, troubleshooting, system navigation assistance, and timely issue resolution. Maintain client satisfaction, coordinate meetings, collaborate on escalations, identify system improvements, conduct system audits, and preserve data integrity and compliance. The role requires HR systems knowledge, communication skills, and payroll or HCM experience.

Leads post-sales delivery and support orchestration for strategic Microsoft partners. Manages partner relationships, aligns business objectives with Microsoft solutions and programs, develops success plans, coordinates program reviews, and drives technical capability, solution delivery, and customer value realization. The role combines customer success leadership, partner strategy, cloud expertise, and delivery management to support digital transformation and business growth.

Manage customer engagement and growth for North American SMB and professional business clients. Develop growth strategies, business cases, solutions, and go-to-market plans; track engagement in CRM systems; analyze performance; collaborate with Product, Marketing, and Operations; build case studies; and represent Payoneer at industry events. The role requires account management, business development, financial analysis, communication, project management, and sales skills.

Manage post-sale relationships for SMB and VIP customers, drive adoption and retention, conduct QBRs, monitor health scores and usage, coordinate escalations with Support/Product, and maintain CRM records while identifying upsell opportunities.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Own strategic relationships with North American enterprise SaaS customers, driving adoption, retention, expansion, and measurable business outcomes. Develop success plans, guide workflow transformations, engage executive stakeholders, identify growth opportunities, mitigate churn, and partner with Sales, Product, Renewals, and Support. Advise customers on AI, integrations, analytics, and operational improvements while contributing playbooks, enablement, and best practices across the Customer Success organization.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Owns post-go-live relationships with health system customers, driving retention, adoption, measurable clinical and operational outcomes, executive business reviews, risk forecasting, and expansion into additional use cases. The role manages a named account portfolio, builds ROI cases, supports workflow change, and partners with Sales on commercial growth. It requires executive engagement with clinical, operational, and financial leaders and includes 25–40% travel.

Lead customer success for Edmentum’s largest enterprise education partnership in New York City. Manage strategic account retention, renewals, expansion, executive relationships, and measurable customer outcomes. Hire and develop Enterprise Customer Success Managers, establish success standards and playbooks, forecast renewals, mitigate risk, and collaborate with Sales, Product, and Professional Learning teams. The role is remote but requires regular local engagement with district leaders, customers, and employees.

Own enterprise customer relationships from implementation handoff through renewal and expansion. Drive retention, adoption, customer outcomes, executive alignment, risk mitigation, renewals, and commercial negotiations. Serve as a workflow consultant and product subject matter expert, lead onboarding and enablement, coordinate escalations, and communicate customer insights to Product, Engineering, Sales, and Support.

Manage B2B and enterprise customer relationships through onboarding, hardware activation, cellular setup, platform training, and ongoing account health monitoring. Lead enterprise trials, resolve technical escalations, support retention, identify expansion opportunities, and collaborate with sales, support, and product teams. Track usage metrics, conduct customer check-ins, deliver training, and develop onboarding resources and success playbooks.

Own post-sale customer relationships, renewals, growth, adoption, onboarding, and executive business reviews. Serve as a trusted advisor and subject matter expert while advocating for customers internally with clinical, implementation, engineering, product, and support teams. Build customer champions, identify expansion opportunities, communicate value through data and stories, and ensure customers achieve desired outcomes from Sensi’s home-care solution.

Manages strategic health plan payer accounts, client satisfaction, service delivery, project lifecycles, financial results, and account growth. Leads cross-functional initiatives, resolves escalated issues, monitors account health and analytics, identifies efficiency improvements, partners with sales on expansion opportunities, and supervises, coaches, and develops Client Success Managers and Delivery Specialists.

Own a portfolio of automotive dealership accounts from onboarding through long-term success. Lead onsite platform launches and training, conduct follow-up sessions and strategic reviews, drive product adoption and customer retention, identify expansion opportunities, monitor engagement, maintain client relationships, and relay customer feedback to internal teams. The remote role requires nationwide travel of up to 50%.

Build and optimize in-product customer experiences using Pendo, JavaScript, HTML, and CSS. Manage onboarding, feature adoption, retention messaging, guide governance, segmentation, analytics, A/B testing, documentation, and integrations with customer success platforms and CRMs. Partner with Product, UX, Support, Marketing, Sales, data, and technical teams to translate business goals into effective digital customer journeys.

The Client Success Manager owns assigned client relationships, coordinating communication, deliverables, risks, renewals, utilization, contracts, invoicing, platform adoption, and cross-functional execution. The role maintains Salesforce and project records, monitors service obligations, supports business reviews and presentations, and promotes client satisfaction, retention, and growth. It partners with consultants and teams across consulting, clinical, product, data, finance, and contracting. The position is fully remote and requires travel up to 25% as needed.

Own assigned client relationships by coordinating communications, deliverables, renewals, utilization, invoicing, platform adoption, and cross-functional service delivery. Maintain Salesforce and project records, monitor contractual obligations and risks, support business reviews and client presentations, and promote retention and account growth. The role partners with consultants and internal teams to ensure commitments are completed and clients receive proactive updates. Travel to client sites may be required up to 25%.

Lead customer success strategy for enterprise and mid-market healthcare clients, owning net revenue retention, renewals, expansion, platform adoption, and value realization. Manage and grow a Customer Success team, build scalable playbooks and workflows, resolve escalated operational and technical issues, conduct executive business reviews, and collaborate with Product, Engineering, and Implementation teams. Maintain executive relationships with health systems and revenue cycle leaders while using customer and product data to reduce churn and identify growth opportunities.

Drive adoption, value realization, retention, and expansion for Adobe Experience Cloud customers. Manage client relationships, define success metrics, track ROI and adoption, lead value realization programs, identify risks and upsell opportunities, support strategic reviews, engage stakeholders, troubleshoot adoption challenges, and coordinate escalations across consulting and delivery teams.

Manage enterprise customer accounts, providing technical support, platform education, issue resolution, account strategy, and growth planning. Serve as a trusted Pacvue and retail media expert, escalate and document technical issues, collaborate with product and engineering teams, develop onboarding content, and improve internal workflows. The role requires strong digital advertising platform expertise, analytical ability, customer management skills, and familiarity with ecommerce and retail media platforms.

Manage ACOM customer accounts across the Americas, serving as the primary post-delivery contact. Build stakeholder relationships, drive adoption and value realization, monitor account health, support renewals, identify expansion opportunities, coordinate issue resolution, manage escalations, capture product feedback, and maintain accurate CRM and customer success records. The role requires extensive experience with mission-critical communications platforms and involves 50% travel.

Manage regional customer accounts after delivery, build stakeholder relationships, monitor customer health and adoption, support renewals, identify expansion opportunities, coordinate issue resolution, capture product feedback, and maintain account data. The role partners cross-functionally with Sales, Support, Product, Engineering, Marketing, Finance, and Operations while traveling extensively to support public safety and critical communications customers.

Serves as a strategic customer advisor, building relationships, driving technology adoption, developing success plans, providing training, resolving escalated issues, conducting health checks, and identifying renewal and upsell opportunities. The role manages customer outcomes and revenue retention across an assigned territory, requiring strong communication, analytical, presentation, and prioritization skills. Travel of 20–30% by air and car is expected.

Own post-sales customer success for LaunchDarkly accounts, guiding onboarding, implementation, adoption, risk mitigation, renewals, and expansion. Provide technical and prescriptive guidance to developer-focused customers, build champions and executive relationships, coordinate cross-functional teams, and manage retention and renewal forecasts. The role requires strong customer success, sales, project management, and technical product experience, preferably in DevOps.