Top Remote Jobs in Orlando, FL

Serve as primary contact for customers via phone, digital, and written channels. Answer benefits questions, resolve issues, document interactions, research and escalate complex matters, apply policies, and manage workload to meet quality and service expectations while protecting member PHI.

Lead enterprise architecture by translating business needs into technical roadmaps, defining application/data/technology standards, driving adoption of cloud, microservices, APIs and observability, participating in governance, mentoring architects, and ensuring non-functional requirements and technology debt are addressed.

Design and advance Humanas mobile-first member experiences across apps, web, SMS, notifications and emerging channels. Lead end-to-end journey design, apply user-centered research, create accessible interaction and visual designs, and collaborate with product, engineering, research, and stakeholders to drive engagement, adoption, retention, and measurable business outcomes.

Provide Level 1 IT support: troubleshoot O365, AD, Windows, Azure, networking, VPN, and hardware issues; log and escalate tickets, maintain documentation, and deliver professional customer service.

Lead Mersenne’s federal go-to-market: build BD pipelines with DoD/DOE/NASA, drive proposals (OTAs, SBIR, BAAs), manage partners and policy engagement, shape product-market fit for STARFALL, and represent the company at conferences and hearings. Navigate procurement, regulatory pathways, and coordinate internal/external stakeholders to secure prototype and production opportunities.

Serve as strategic partner and trusted advisor to a portfolio of K-12 district customers. Drive adoption, retention, renewals, and expansion; lead executive engagements and business reviews; surface customer feedback cross-functionally; and build customer advocacy to protect and grow recurring revenue.

Coordinate cross-team program activities, maintain project plans, RAID logs, and status reporting. Create dashboards and documentation in Google Workspace, manage meetings and action items, track deliverables and milestones, escalate risks, support change management, and assist project leads with administrative and resource coordination to keep programs on schedule.

Manage day-to-day servicing and renewal lifecycle for commercial insurance accounts, including policy submissions, endorsements, binders, renewals, and client support. Coordinate with brokers, carriers, and internal teams to ensure accurate policy administration, maintain account records, perform coverage analysis, and use brokerage systems and Excel for reporting and data management. Participate in training and collaborate with senior team members to improve processes and client service.

Own the AMG product roadmap for NeuralMesh: define KV-cache/prefix-cache offload, memory tiering, and integrations with inference engines and orchestration. Translate GPU/memory/network tradeoffs into product requirements, validate benchmarks with enterprise customers and GPU-cloud partners, partner with NVIDIA for certifications, and support sales with technical positioning to reduce cost-per-token and improve inference SLAs at scale.

Design, optimize, and deploy deep learning models for customer behavior prediction. Perform feature engineering, implement research-informed architectures, scale training pipelines, collaborate with client teams, document findings, and uphold engineering best practices.

Serve as primary contact for LMS administrators and users: troubleshoot issues, manage support cases, train customers, administer LMS functionality, escalate technical problems, document interactions, and collaborate with cross-functional teams to improve customer experience.

Lead product analytics for usage, activation, adoption, retention, and expansion. Define metrics, improve instrumentation, build reusable measurement frameworks, apply AI-first analytics workflows, design experiments and observational analyses, create monitoring/alerting, surface insights to influence product decisions, and mentor analysts.