OpenX is hiring a Global Head of Customer Success Engineering (CSE) with significant technical & business operations experience in the programmatic ecosystem to join our Commercial Operations leadership team. You will manage OpenX’s Solutions Architects, Support Engineering, and Deal Operations organizations, and will act as the technical backbone behind our customer-facing partners, including publishers, DSPs, and strategic partners. You will be building world class teams to drive revenue, maximize integration health, and act as the client facing technical expert and thought leader. The role will report directly to the VP, Commercial Operations.
We want someone who is deeply technical, highly strategic and business-oriented, and strives to raise the bar across the entire business through thoughtful leadership, critical thinking, and heavy collaboration. You will be a player-coach, with a deep technical understanding of the programmatic SSP landscape with a strong expertise in publisher & DSP OpenRTB integrations across all programmatic channels. You will work closely with almost all OpenX teams, including sales, account management, product, engineering, and legal, as well as directly with our partners. You should be an expert in identifying technical challenges, limitations, troubleshooting, and providing solutions that drive revenue for our partners. A proven track record of managing technical teams and achieving targets is required.
Key Responsibilities
Lead the Solutions Architects, Support Engineering, and Deal Operations organizations across global regions. Build your leadership bench, coaching and developing leaders. Run regular 1:1s and set career paths for your direct reports.
Act as the technical escalation point for your organizations, as well as the cross-functional orgs you support. Within your teams, you will set priorities, decide what drops, and make sure recurring issues get fixed at the root.
Determine clear ownership across key technical initiatives, keeping respective parties accountable across set goals, timelines, and criteria for success.
Build proactive monitoring and alerting for integration health, traffic, and revenue so we catch problems before partners do.
Own incident response for revenue-impacting issues: coordinate teams, communicate with partners, and run post-mortems that lead to lasting fixes.
Push automation and AI to monitoring, troubleshooting, and operational speed. Judge build versus buy against measurable gains in speed, accuracy, and headcount.
Lead or support technical conversations with publishers, DSPs, technology partners, and strategic partners regarding integrations, auction mechanics, and revenue performance. Be the senior technical voice in partner and executive meetings.
Run the technical side of revenue-critical programs: partner onboarding, CTV and podding, discrepancy investigations, and analytical system tests. Define how success is measured, including net revenue and cloud cost.
Support commercial negotiations with accurate data and technical context.
Represent OpenX at industry events and panels when relevant.
Serve as the primary technical voice between internal business teams or external clients into product and engineering, bringing prioritized requests with business context, urgency level, and revenue or risk attached. Own the escalation path into Engineering for complex integration, data, and auction issues.
Identify core gaps in our exchange, such as data ingestion, signal handling, discrepancy and reporting tools, and deal enablement and bring recommended resolution paths.
Build repeatable intake and feedback loops with Product and Engineering, like ticket tiering and regular reviews, so issues get resolved by process and not by one person.
Translate between audiences: explain engineering constraints to clients and the field, and customer impact to engineers and executives.
Lead the Technical Organization
External Presence & Ownership
Conduit into Product & Engineering
Required Qualifications
10+ years in programmatic advertising in a technical role at an SSP, DSP, ad server, or publisher.
Deep knowledge of OpenRTB, auction mechanics, and supply paths, including CTV and pod bidding. You can diagnose a problem from bid-level data.
Strong sense of ownership and commercial mindset. You must understand how technical decisions affect business outcomes across various KPIs.
Track record of working effectively across many teams and regions.
Comfort with ambiguity and disagreement. You are able to disagree openly and respectfully, including with senior leaders across Commercial, Product, and Engineering.
Ability to demonstrate a record of disciplined prioritization. You triage by revenue, risk, and effort, and communicate clearly what is being worked on and what isn’t.
Experience leading global teams across multiple business lines, remits, and focus areas, including hiring, coaching, and developing managers.
Comfort being a connector. You see how work in one team affects another, bring people together early, and make sure nothing falls between teams.
A product mindset. You can turn recurring issues into a prioritized ask and push back constructively on product and engineering.
Practical fluency with AI and automation tools, and the judgment to know where they help and where they don’t.
Skills Required
- 10+ years of experience in programmatic advertising in a technical role at an SSP, DSP, ad server, or publisher
- Deep knowledge of OpenRTB, auction mechanics, supply paths, CTV, and pod bidding
- Ability to diagnose programmatic problems using bid-level data
- Strong ownership and commercial mindset, including understanding technical impacts on business KPIs
- Experience working effectively across multiple teams and global regions
- Ability to prioritize work by revenue, risk, and effort
- Experience leading global teams across multiple business lines and focus areas
- Experience hiring, coaching, and developing managers
- Ability to collaborate across teams and connect interdependent workstreams
- Product mindset and ability to convert recurring issues into prioritized product or engineering requests
- Practical fluency with AI and automation tools
- Ability to communicate technical constraints to clients and customer impact to engineers and executives
What the Team is Saying
OpenX Technologies Compensation & Benefits Highlights
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Healthcare Strength — Core medical, dental, and vision coverage is positioned as competitive, with coverage beginning on the start date and employer-paid therapy and life coaching highlighted. Wellness support and income-protection programs further reinforce the health pillar.
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Parental & Family Support — Paid parental leave is advertised for birthing, non-birthing, and adoptive parents, along with family-formation support. This breadth signals meaningful support across different family situations.
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Leave & Time Off Breadth — Time off and extended holidays are emphasized, with flexible or unlimited PTO and company-wide days off around milestones. These practices point to generous time-away policies alongside standard holidays.
OpenX Technologies Insights
What We Do
OpenX is The Intelligent SSP™ (supply-side platform), simplifying advertising for marketers, advertisers, and publishers worldwide. As one of the largest SSPs globally, OpenX combines the industry’s only fully cloud-based infrastructure with leading AI capabilities to make digital advertising easier and more effective across every format, including CTV. Built to responsibly deliver quality, performance, and adaptability, OpenX makes digital advertising safer, smarter, and built for what’s next. Learn more at www.openx.com.
Why Work With Us
At OpenX, we value curiosity, innovation, and diversity. We are passionate about pushing the boundaries of ad tech and finding new ways to deliver value to our partners and we know our best chance of delivering is by creating diverse and inclusive teams where employees can do their best work being their authentic selves.
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OpenX Technologies Offices
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Employees engage in a combination of remote and on-site work.
