Top Remote Customer Success Jobs in Hampton, VA

Serve as post-sales primary contact for enterprise customers, driving onboarding, adoption, value realization, and renewals. Collaborate with solutions architects, support, product, and engineering to resolve issues, provide product expertise, train customers, and advocate customer needs internally.

As a Customer Onboarding Specialist, you will onboard and train customers, maintain client relationships, address inquiries, and improve client satisfaction.

Lead and coach a team of Customer Success Managers for hospitality F&B accounts, owning Gross Revenue Retention, renewals forecasting, account health, Salesforce/SAP data hygiene, and cross-functional collaboration to reduce churn and drive customer value.

Own onboarding and early customer success: launch and monitor ads, websites, and funnels; diagnose and fix performance issues across ads, traffic, conversion, and lead quality; coordinate with customers and internal teams; manage multiple customers and iterate quickly to drive revenue outcomes.

The Customer Success Manager will drive client satisfaction and retention, build enterprise relationships, and strategize for account growth, while ensuring customers receive maximum value from Axiom's solutions.

As a Customer Success Solutions Architect, you will serve as a technical advisor for enterprise clients, guiding the deployment of Strivacity's CIAM platform, managing onboarding, and the overall success of customer projects.

As a Customer Success Engineer, you will provide advanced technical support to enterprise clients, troubleshoot complex issues, and guide customers on WordPress implementations.

The Client Success Manager will build client relationships, strategize for goal achievement, monitor campaign performance, and provide insights.

Lead strategic relationships for a portfolio of enterprise clients, driving adoption, growth, and escalation resolution across Pacvue and retail media platforms. Develop account plans, create scalable playbooks, translate client feedback to Product/Engineering, mentor peers, and deliver analytics-driven recommendations. Own end-to-end customer experience and improve processes to scale outcomes across markets and products.

Manage post-onboarding customer relationships to drive product adoption, deliver measurable value, and act as a trusted advisor. Support renewals and expansion, conduct training and business reviews, create impact stories, and collaborate cross-functionally to resolve customer needs. Manage a portfolio of ~30 clients and travel occasionally.

Manage a portfolio of enterprise customers to drive adoption, retention, expansion and value realization for MariaDB solutions. Act as primary escalation contact, conduct business reviews, coordinate cross-functional teams (Sales Engineers, Professional Services), build C-level relationships, and measure customer health while promoting product adoption and upgrades.

Lead a portfolio of 50-75 mid-market Texas school districts to drive adoption, retention, renewals, and expansion. Manage onboarding, run multi-stakeholder discovery, execute churn mitigation playbooks, deliver training and scalable materials, and mentor junior CSMs while meeting revenue and churn KPIs.

As a Customer Success Manager at Vanta, you'll advise large customers on security and compliance, drive implementations, and maintain executive relationships, ensuring customer retention and advocacy through value realization and strategic initiatives.

Lead Customer Success strategy for the Eastern US, build and coach high-performing field leaders, drive retention and renewal metrics, translate customer data into executive recommendations, and partner cross-functionally to ensure a cohesive customer experience. Role requires up to 50% travel.

The Senior Customer Success Manager leads the customer journey, oversees operational improvements, manages escalations, and mentors teams within a fast-paced ecommerce environment.

Serve as long-term strategic partner for a portfolio of health-system clients, driving platform adoption, client health, renewals, and expansion. Build executive relationships, monitor utilization metrics, manage escalations, coordinate internal teams, and translate operational data into measurable TeleTracking use cases and outcomes.

Lead a portfolio of merchant clients through onboarding and ongoing program management. Serve as primary contact, drive performance and growth plans, analyze data, coordinate cross-functional teams, ensure compliance and contractual obligations, resolve operational issues, and deliver regular client reviews to maximize satisfaction and retention.

The Customer Success Manager will educate clients on creative strategy, build relationships, and help maximize their use of Motion's platform through engagement and tailored support.

The Client Success Manager (WasteX) owns end-to-end customer experience and value delivery for the WasteX program. Responsibilities include onboarding customers, building executive- and frontline-level relationships, driving ROI and retention, troubleshooting operational issues, and collaborating with internal teams to improve products and processes.

As an Enterprise Customer Success Manager, you'll manage key customer accounts, ensure product success, build relationships, and advocate for customers' needs.

The Client Success Engineer ensures successful technology adoption and integration for clients, providing training, support, and performance assessments to drive client satisfaction and operational improvements.

The Technical Customer Success Manager supports CSMs by providing technical expertise for enterprise customers in conversational AI solutions, focusing on best practices and troubleshooting.

Serve as a trusted advisor to enterprise Sales, Marketing, and Revenue Ops leaders to drive adoption, retention, renewals, and expansion. Manage a $5M+ book of business, build strategic success plans with ROI metrics, partner cross-functionally, advocate customer needs into the product roadmap, and deliver customer marketing (case studies/references).

The Customer Success Manager will manage enterprise accounts through the sales journey, ensuring retention and building relationships for expansion.

Lead onboarding, adoption, and retention for dealership accounts. Drive outcomes using data, run cadences (QBRs, weekly check-ins), manage escalations with product/engineering, and own renewals and expansions while shaping product based on customer feedback.