Top Remote Customer Success Jobs

The Associate Client Success Manager will build client relationships, ensure product usage, provide support, and contribute to onboarding and training for rehab therapy teams.

As a Customer Success Manager, you'll guide municipalities in using fleet management software for waste management, ensuring customer satisfaction and product utilization to achieve their goals.

Lead and build Covera's Center of Excellence Customer Success function for jumbo employer and health plan clients. Own strategic client relationships, act as executive advisor, manage onboarding and sales handoffs, deliver recurring performance reporting and QBRs, identify renewal and expansion opportunities, and coordinate internal teams to ensure ROI and client advocacy. Role requires travel to customer meetings and industry events.

The Enterprise Customer Success Manager at Nightfall AI will oversee customer journeys, manage renewals and expansions, provide strategic guidance, and ensure customer satisfaction while leveraging AI technology.

Own retention, expansion, and value realization for a portfolio of accounting-firm customers. Drive renewals, forecast revenue, identify upsell opportunities, build executive relationships, create success plans tied to KPIs, identify and remediate churn risk, and translate customer insights into product and go-to-market priorities while collaborating cross-functionally.

Manage assigned accounts to achieve quota, drive renewals and expansion, build executive relationships, monitor adoption and customer health, coordinate technical support, run business reviews, maintain account administration, track activity in Salesforce and Gainsight, and develop consultative success plans to increase product uptake.

As a Client Success Manager, you'll manage client relationships, oversee technical project delivery, and ensure project milestones are met effectively, while using AI tools to enhance workflow and engagement.

Manage end-to-end customer success content and enablement programs to shorten time-to-value, drive user adoption, empower CS and Sales with training, capture customer ROI stories, lead cross-functional projects, stakeholder communications, and create process and training documentation.

Provide day-to-day operational support for client accounts: attend client meetings and open enrollment, resolve claims/benefit/enrollment issues, coordinate across internal teams and vendors, maintain client trackers and systems, prepare renewals and plan documents, run ad hoc and client-specific reporting, and support escalations under the Client Success Executive.

Manage a large portfolio using tech-touch and semi-automated engagement to drive renewals, retention, and expansion. Design and optimize digital outreach and data-driven triggers, monitor health scores, qualify expansion leads, collaborate cross-functionally, and provide voice-of-customer insights to improve product and forecasting.

Lead a team of Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Coach and develop CSMs, set strategic priorities and metrics, manage risk, collaborate cross-functionally, recruit and scale the team, and champion the customer voice to influence product and process improvements.

Manage customer retention and account growth for ABA behavioral health practices. Provide high-touch onboarding, conduct online demos, identify upsell/cross-sell opportunities, track account metrics, resolve issues, advocate for customers internally, maintain Salesforce records, collaborate with product, and represent the company at regional conferences.

Manage a portfolio of ~50 mid-market customers through onboarding, adoption, growth, renewal, and expansion. Build relationships across teams and leadership, assess customer health, mitigate churn risk, enable customers on the product, oversee delivery projects, and drive process improvements to increase adoption and retention.

Own day-to-day partnerships with Western K–12 districts, drive renewals, provide clinical and operational guidance, launch and maintain district relationships, surface strategic insights, and collaborate with clinical and product teams to improve Cartwheel's program and operations.

Own day-to-day partnership and renewal for Southern school districts, deliver clinical and operational guidance, launch and maintain district partnerships, gather feedback to improve Cartwheels program, and coordinate across clinical and internal teams with occasional travel.

Lead and build MOXFIVE's Customer Success function: define strategy and KPIs, create post-incident client journeys, manage a CS team, drive retention and expansion, serve as senior escalation and primary POC for top-tier accounts, and partner cross-functionally to translate service quality into growth.

Manage relationships with enterprise automotive customers, drive product adoption and ROI, analyze performance data to reduce churn, collaborate cross-functionally to optimize revenue and customer health, and implement processes to support client success.

Manage a moderate portfolio of healthcare SaaS clients post-implementation as the primary contact to drive adoption, satisfaction, renewals, and upsells. Conduct business reviews, monitor client health, resolve routine issues and escalate complex matters, collaborate with Support/Product/Implementation, maintain CRM records, and support RCM/billing needs.

Manage full customer lifecycle for North American customers—onboarding, adoption, training, renewals—while building proactive relationships, coordinating with support/engineering/product, tracking success metrics, and supporting upsell opportunities.

Lead customer engagement as the single point of contact for service-related matters. Coordinate across sales, services, engineering and delivery teams, drive action plans, report operational metrics, analyze trends, mitigate risks, and identify upsell opportunities while improving processes and product knowledge to maximize customer success.

Player-coach Customer Success manager who leads a small team while owning a portfolio of merchants. Drive onboarding, product adoption, retention, and ROI; establish SLAs, playbooks, and processes; monitor customer health; escalate and resolve complex issues; identify expansion opportunities; collaborate with Product, Engineering, Sales, and Marketing; leverage automation and AI to scale operations.

Lead post-sale customer journey for enterprise accounts to drive product adoption, retention, and measurable business outcomes. Develop and execute success plans, run executive reviews, remove adoption blockers, coordinate cross-functional teams, enable technical onboarding, and support renewal and expansion. Prioritize in-person engagement and travel to build strategic relationships and scale CS programs.

Serve as trusted advisor for global enterprise customers, lead post-sale adoption and success planning, drive retention and expansion, manage executive engagement and business reviews, mitigate risks, collaborate with Sales and Customer Engineering, use adoption data to measure ROI, and prioritize in-person customer engagement and travel up to 25%.

Manage and nurture customer relationships for a SaaS product (LighthouseAI), monitor usage and metrics, run meetings and reports, gather product feedback, support renewals/upsells, and maintain SOPs. Perform data validation and coordinate cross-functional customer success activities remotely.

The Customer Success Manager will manage post-launch relationships with enterprise customers, drive adoption and engagement, ensure renewals and upsells, and enhance customer value through collaboration with internal teams.