Top Remote Customer Success Jobs

The Customer Success Manager, Director at Genesys leads enterprise customer relationships, drives business outcomes, and champions customer success initiatives while collaborating cross-functionally to achieve key growth and retention objectives.

Manage a book of 15-20 enterprise accounts, drive adoption and renewal, analyze customer usage, and foster strong relationships to enhance customer success.

As a Senior Customer Success Engineer at Veeam, you will drive technical success across client engagements, lead onboarding processes, conduct recovery simulations, and manage stakeholder communications, ensuring long-term customer outcomes and satisfaction.

Manage and grow a portfolio of SLED accounts by building relationships, driving retention and expansion, coordinating cross-functional teams, conducting business reviews, and ensuring customers realize value from networking, cloud, cybersecurity, and managed services solutions.

Manage a portfolio (~30) of customers through onboarding, adoption, growth, renewal, and expansion. Build relationships across buyer levels, assess customer health and churn risk, enable customers on the product, oversee delivery projects, and continuously improve tools and processes to drive adoption and success.

Lead strategic enterprise customer relationships to drive adoption, retention, expansion, and measurable business outcomes. Act as trusted advisor to executive stakeholders, create and execute success plans, run executive reviews, influence customer roadmaps, coordinate cross-functional teams, mitigate risk, and drive process and operational improvements while mentoring peers and advocating for customers.

Serve as post-sale trusted advisor owning onboarding through expansion, driving product adoption, reducing churn, forecasting growth, executing success plans, running QBRs, coordinating cross-functional teams, and using customer data and generative AI to deliver measurable outcomes and revenue expansion.

Manage a portfolio of large, complex clients to drive retention, upsell, utilization, and ROI. Serve as trusted advisor, develop client goals and retention/upsell plans, lead business reviews and onboarding, coordinate cross-functional teams, negotiate renewals, mitigate escalations, maintain CS/CRM records, and participate in CS improvement initiatives.

Own enterprise dairy accounts as primary CSM—drive adoption, execute engagement plans, manage renewals/upsell, run executive reviews, monitor customer health, resolve escalations with cross-functional teams, and influence product roadmap while maintaining CRM data integrity.

Own day-to-day management of a key client account. Serve as primary contact, keep projects and timelines on track, monitor campaign performance, identify trends, escalate issues, maintain account documentation, and learn performance marketing and affiliate channels.

Owns strategic relationships with large enterprise customers to drive adoption, retention, satisfaction, and upsell. Establishes KPIs, nurtures advocacy, advises executives, and helps customers build intelligent automation programs that deliver business value.

Serve as the primary architect of the customer journey to drive retention and growth. Build strategic C-level relationships, monitor customer health, lead cross-functional teams to mitigate risk, and deliver success plans. Use Salesforce and Google Suite to manage customer data and collaborate across the organization to meet clients' operational goals.

As a Customer Success Manager, you will manage client relationships, drive product adoption and retention, and ensure client success through data-driven strategies and collaboration with cross-functional teams.

Manage a portfolio of mid-market healthcare customers on the EHR platform, driving retention, expansion, adoption, and measurable financial outcomes. Lead consultative workflow conversations, own escalations end-to-end, run business reviews, identify risks/opportunities, and maintain forecasting in Salesforce.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

The Customer Success Manager leads complex implementations for a strategic partner, driving product adoption and ensuring measurable outcomes in healthcare settings. Responsibilities include relationship management, project planning, stakeholder engagement, and customer health monitoring.

The Customer Success Specialist will manage customer accounts, increase satisfaction, lead onboarding and training, conduct account reviews, and gather feedback to enhance services and processes.

The Client Success Manager II develops partnerships with medium to large clients, leveraging data to improve healthcare outcomes and drive contract renewals and revenue growth. Responsibilities include managing a complex client portfolio, leading negotiations, coordinating marketing efforts, and mentoring team members.

As a Senior Customer Success Manager, you will manage strategic client portfolios, guiding implementations, driving adoption, and fostering long-term relationships to enhance client success and performance.

Own retention, expansion, and value realization for a portfolio of accounting-firm customers. Drive renewals, forecast revenue, identify upsell opportunities, build executive relationships, create success plans tied to KPIs, identify and remediate churn risk, and translate customer insights into product and go-to-market priorities while collaborating cross-functionally.

The Senior Customer Success Manager drives customer value, enhances client relationships, manages account health, oversees multiple workstreams, and communicates with stakeholders to ensure successful software and service delivery.

As a Senior Customer Success Manager, you'll oversee customer accounts, ensure satisfaction and adoption, and collaborate with various teams to improve customer experiences and renew contracts.

Manage a ~40–50 account portfolio to drive adoption, retention, renewals, and expansion. Deliver executive-level reviews, coordinate cross-functional support, monitor product usage and account health, provide data-driven insights, and act as primary customer escalation and advocate for product and service improvements.

Manage a portfolio of enterprise OneStream/CPM customers to drive onboarding, adoption, expansion, satisfaction, and renewals. Build executive relationships, mitigate risks, run business reviews, oversee CSMs, and collaborate with Sales and product teams to maximize customer value and identify upsell opportunities.

The Customer Success Representative engages with clients to optimize their use of AI-powered compliance solutions, ensures successful onboarding, provides ongoing support, and manages client projects efficiently.