Top Remote Customer Success Jobs

The Director of Customer Success leads a team responsible for revenue retention, product adoption, and onboarding in a SaaS environment, focusing on customer outcomes and cross-functional collaboration.

The Client Success Manager will enhance client relationships, lead meetings, manage service delivery issues, and ensure overall client satisfaction while driving opportunities for revenue growth.

Looking for Customer Success Managers for future roles, focusing on managing SaaS customers, ideally in EdTech, with strong engagement and organizational skills.

The role involves managing post-sale relationships with large school districts, driving product adoption, and maintaining strategic conversations with senior stakeholders. It requires excellent communication skills and experience in public sector accounts.

Part-time Customer Success Manager responsible for onboarding new SaaS customers, managing the support inbox, running demos and onboarding calls, creating documentation, and producing instructional video content to improve customer experience and product adoption.

Act as an on-site, forward-deployed customer success lead for health systems, owning post-sale implementation, workflow discovery, training, adoption, metrics tracking, and stakeholder engagement to drive measurable clinical and operational outcomes.

Manage end-to-end implementations for K12 districts, lead kickoff and training, coordinate technical setup (SSO, data), build scalable onboarding playbooks and materials, monitor adoption, triage issues, and translate district feedback to Product and GTM teams.

Manage a portfolio of 20-30 public-safety accounts in the Pacific region, owning renewals, growth, customer health, strategic relationships, product adoption, and frontline support. Serve as product expert and advocate, surface customer feedback to engineering, document playbooks, and help build the Customer Success function. Travel to customer sites (~10%) and collaborate with sales and marketing to expand and publicize customer successes.

Lead a team of 8–10 Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Provide coaching, set metrics and operational rigor, manage risk, collaborate cross-functionally, influence product strategy with customer feedback, hire and scale the team, and report on strategic priorities aligned with company OKRs.

Manage an SMB portfolio to drive product adoption, retention, and revenue. Build success plans, run executive reviews, monitor account health, support renewals and upsells, and maintain CRM and Gainsight hygiene while collaborating across Sales, Onboarding, and Product.

Lead post-sales lifecycle for enterprise customers, guiding onboarding, implementation, product adoption, renewals, and expansion. Act as trusted advisor on security best practices and compliance (SOC 2, ISO 27001, GDPR, HIPAA, USDP), manage a book of enterprise accounts, collaborate cross-functionally to resolve issues, and engage executive stakeholders to drive retention and growth.

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.

Manage customer onboarding, success, retention and renewals for SaaS products. Build relationships, handle support inquiries, identify trends, report KPIs, collaborate with product/engineering, and pursue upsell and referral opportunities.

Manage day-to-day operational delivery for assigned employer accounts, support implementations, reporting, renewals, and client requests. Coordinate cross-functional teams, maintain HIPAA-compliant documentation, analyze pharmacy claims and utilization trends, and prepare client-ready materials to ensure contract obligations and service levels are met.

Serve as a strategic, data-driven Customer Success Manager for QSR accounts: drive adoption, retention, and expansion; deliver training and business reviews; manage hardware refreshes and renewals; advocate for customers internally; mitigate churn and communicate performance metrics to maximize customer ROI and growth.

Support implementation, training, and retention of Wiley's digital learning solutions. Assist faculty with course setup, monitor usage, provide LMS/LTI integration support, maintain Salesforce adoption data, collaborate with account teams on retention and expansion, run pilots and retraining, and promote new platform features to ensure customer success.

Lead client launches and implementations, support client and technician success, analyze product efficacy and ROI, surface product insights, recommend improvements, present findings to stakeholders, and drive account expansion and retention while traveling frequently to client sites.

Serve as primary customer contact for assigned accounts, build strong relationships, develop account plans, run regular cadences, track incidents and service requests, escalate and coordinate resolutions, identify upsell opportunities, report on performance metrics, gather feedback, and maintain service delivery knowledge base to ensure client success.

Lead technical customer success for enterprise customers: manage incidents, drive onboarding and adoption, develop success plans, analyze usage and risks, advocate internally, collaborate with Product/Engineering, and deliver high-level IAM and cloud solutions guidance.

Own customer success for Google Nest energy partnerships: manage marketplace operations, drive upsell and program adoption, lead account planning and QBRs, coordinate cross-functional execution, manage budgets and events, and optimize partner enablement and program delivery.

Manage customer relationships for a SaaS solution, drive adoption and retention, monitor customer health, deliver data-driven business reviews, identify expansion opportunities, support onboarding, create scalable processes, and mentor junior team members to ensure long-term customer success.

Own post-go-live customer relationships to drive adoption, engagement, and renewals. Monitor health metrics, conduct strategic reviews, surface data-driven insights, resolve risks cross-functionally, identify expansion opportunities, and advocate customer needs to Product, Implementation, and Support. Represent the company at customer sites and conferences.

Own post-go-live customer relationships for the Billing product, driving adoption, engagement, and renewals. Assess customer configurations and workflows, monitor health metrics, conduct strategic reviews, surface insights from customer data, identify upsell opportunities, advocate product needs internally, and represent the company at customer sites (travel up to 25%).

Manage client relationships for a higher-education payments SaaS platform to maximize retention, CSAT, and reduce churn. Own renewals, commercial relationship aspects, product onboarding and troubleshooting, anticipate client needs, and drive outcomes through proactive account management and cross-functional escalation.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.