Top Remote Customer Success Jobs

Lead end-to-end customer renewals, retention, negotiations, and incremental revenue for public-sector accounts. Build trusted customer relationships, develop account and pipeline plans, coordinate internal and partner teams, maintain accurate CRM data, and support sales pursuits. The role requires understanding state and local government markets, contract terms, commercial metrics, forecasting, and consultative business application software and services sales.

Manage small business and mid-market customer relationships, driving adoption, retention, renewals, and expansions. Build success plans and playbooks, conduct QBRs and EBRs, analyze product usage, deliver enablement, understand recruiting workflows, and communicate customer needs cross-functionally to Product and Engineering. Maintain expert knowledge of the GoodTime platform while building executive relationships and recommending features, settings, and modules that improve customer outcomes.

Owns a portfolio of enterprise B2B SaaS clients, serving as the primary relationship manager throughout the client lifecycle. Responsibilities include driving adoption and value realization, leading business reviews, monitoring account health, managing renewals and risks, identifying expansion opportunities, and partnering with Sales and internal teams. The role uses CRM, client success platforms, AI tools, and client data to improve engagement, insights, and operational efficiency.

Lead the Mid Market Customer Success organization, including managers of Mid Market and Digital CSM teams. Set segmented high-touch and tech-touch strategies, own renewal and expansion outcomes, develop success programs, monitor customer health, and represent customer needs internally. Partner with Sales, Renewals, Product, Engineering, and Support while serving as an escalation point and scaling high-performing global teams.

Own a portfolio of SaaS accounts, driving adoption, measurable customer value, retention, and account health. Lead success planning, QBRs, KPI tracking, risk escalation, and coordination of internal technical resources. Partner with Account Executives on renewals and expansion signals without owning commercial negotiations. The role requires executive communication, analytical account management, SaaS customer success experience, and approximately 20% travel to support QBRs, onboarding, account recovery, and strategic planning.

Own strategic relationships with complex enterprise clients, serving as a trusted executive advisor and voice of the customer. Lead migrations from legacy travel-management technology to Navan, including scoping, implementation, go-live, and hypercare. Drive adoption, retention, compliance, training, health checks, business reviews, risk mitigation, and churn prevention. Partner with Product, Engineering, and Sales on feedback, enhancement requests, and escalations while managing stakeholder alignment and change resistance.

Leads and develops a team of Client Success Managers serving strategic B2B SaaS accounts. Responsibilities include driving adoption, value realization, retention, renewals, expansion, executive relationships, escalations, portfolio health, cross-functional collaboration, and responsible AI adoption. The role also oversees hiring, coaching, performance management, and operational improvement while supporting complex enterprise client needs.

Manage 10–20 strategic healthcare customers, build executive relationships, conduct business reviews, demonstrate ROI, improve product adoption, reduce churn, and drive renewals, upsells, and cross-sells. Develop three-year customer growth strategies, coordinate internal teams, provide consultative guidance, gather market intelligence, secure customer references, and communicate account health and expansion opportunities to leadership.

Manage enterprise client accounts, serving as the primary contact for major brands and guiding retention, growth, satisfaction, and cost efficiency. Lead client reviews, presentations, proposals, social media strategy, project implementation, and upsell opportunities. Collaborate with strategy, insights, revenue, operations, and agency partners while maintaining Salesforce records and contributing to pitches and strategic offerings. The role requires social media expertise, strong communication, organization, budgeting, project management, and occasional client travel.

Manage major enterprise social media accounts, serving as the primary client contact while retaining and expanding business. Lead client reviews, presentations, proposals, social media strategy, project implementation, and new business support. Collaborate with strategy, insights, revenue, operations, and agency partners to deliver client value, satisfaction, and cost efficiency. The role requires strong account management, communication, organization, budgeting, project management, and social media expertise.

Manage strategic partnerships with complex, multisite healthcare clients. Lead onboarding, implementation, workflow design, executive engagement, data-driven advisory, renewals, and expansion. Use predictive analytics to demonstrate patient and operational outcomes, reduce churn, identify growth opportunities, and provide product feedback. The role requires consultative client leadership, executive presence, ownership of ambiguous engagements, and approximately 50% regional travel.

Serve as primary client contact to maintain engagement, track account health, coordinate strategic touchpoints and QBRs, document opportunities in CRM, and partner with Sales and Delivery to drive retention and expansion.

Manage B2B SaaS customer relationships, onboarding, adoption, training, operational reviews, issue resolution, and retention for Ethics and Compliance programs. Advise customers on GRC program improvement, coordinate internal delivery teams, track initiatives in Salesforce, support renewals and expansion, and advocate for customer needs. The role includes approximately 10% travel to priority customer locations.

Leads and develops a team of Digital Customer Success Managers serving enterprise customers. Builds scalable customer success programs and playbooks, monitors onboarding, adoption, risk, retention, and expansion signals, and drives operational performance through metrics, forecasts, and pipeline reviews. Oversees strategic customer engagements and escalations while partnering cross-functionally to improve customer outcomes. The role also owns commercial responsibilities, including renewals and retention quotas, in a technical DevOps-focused environment.

Supports B2B customer operations through account activation, setup, ticket resolution, reporting, engagement monitoring, and customer success analytics. The role analyzes metrics such as retention, ARR, NRR, GRR, and CSAT, identifies customer risks, improves workflows, and supports automation initiatives. It partners with customer success managers, internal teams, and B2B client administrators to deliver scalable operational processes.

Own post-sale customer success across onboarding, configuration, adoption, retention, renewals, troubleshooting, and support. Identify expansion opportunities, resolve issues promptly, coordinate API and integration needs with engineers, track open items, and maintain proactive customer communication. The role requires commercial awareness, technical problem-solving, account management skills, and the ability to independently manage multiple SaaS customer accounts in a remote environment.

Owns customer success for enterprise B2B SaaS accounts, including onboarding, adoption, quarterly reviews, renewals, churn reduction, expansion, and advocacy. Builds strategic relationships with multinational and Fortune 500 stakeholders, develops success and account plans, translates business objectives into priorities, and collaborates with Sales, Product, Training, Support, and Development teams. Provides guidance on industrial data analytics, IT/OT priorities, digital transformation, and customer ROI.

Own customer implementation and ongoing success for an AI-based phone agent platform. Configure call flows, prompts, transfers, notifications, integrations, and call forwarding; test deployments end-to-end; conduct onboarding and support calls; triage issues with engineering; monitor churn risks and invoices; document recurring fixes; and identify expansion opportunities. The role requires hands-on technical configuration, telephony or healthcare systems experience, and daily customer communication.

Manage a portfolio of 15–25 customers, owning renewals, retention, upsells, customer health, account planning, and revenue growth. Serve as a trusted product advisor, lead business reviews, provide data-driven insights, collaborate cross-functionally, and mentor CSMs. The role requires senior stakeholder engagement, quota-carrying experience, CRM forecasting, project management, and occasional travel while working remotely during Eastern Time hours.

Own a portfolio of strategic enterprise customers from implementation through renewal. Build success plans, manage adoption and value realization, engage executives, forecast renewals, mitigate churn risk, and identify expansion opportunities with Account Management. Lead business reviews, roadmap discussions, customer escalations, and cross-functional coordination. Translate customer feedback into product priorities and advise executives on agentic AI, generative AI, and enterprise CX opportunities and risks.

Engage and grow a scaled Tech Touch customer base by driving OneSignal adoption, managing inbound conversations, delivering 1:many programs, and improving customer health. The role partners cross-functionally to identify engagement and expansion opportunities, uses data to provide relevant resources, and guides customers from implementation through adoption at scale.

Act as the primary technical expert for the Cyera platform to onboard, train, and drive adoption; design custom use cases; troubleshoot issues; manage customer relationships, renewals, and expansion; conduct QBRs; mentor team members; and influence product roadmap. Role requires client travel (25–50%).

Manage enterprise customer relationships across onboarding, adoption, stabilization, and renewal. Build success plans, monitor usage and health metrics, lead executive business reviews, resolve escalations, coordinate cross-functional teams, and communicate customer feedback to Product. Guide clients on Checkmarx’s application security platform while driving measurable business outcomes and long-term retention.

Own the retention, growth, adoption, renewals, and expansion of enterprise Shopify merchants using Okendo’s customer marketing platform. Build strategic success plans, lead executive business reviews, manage commercial negotiations, identify churn risks and cross-sell opportunities, and coordinate with internal teams to deliver measurable outcomes. The role requires deep ecommerce retention expertise, strong executive communication, commercial acumen, and the ability to manage a complex portfolio of strategic B2B SaaS accounts.

Own relationships with hospital customers, build executive partnerships, conduct business reviews, drive product adoption and measurable value, monitor customer health and NPS, manage escalations, support renewals, and identify growth opportunities. The role requires consultative communication, healthcare SaaS experience, data-driven customer success planning, and the ability to manage a large customer portfolio.