Top Remote Customer Success Jobs

Lead and scale an Enterprise/Strategic Customer Success team to drive adoption, retention, and expansion. Coach CSMs, align cross-functionally with Sales, Renewals, Product and Services, provide executive sponsorship for strategic accounts, and implement scalable processes and metrics to meet retention and growth targets.

Manage Customer Success operations by optimizing processes, analyzing data for insights, and providing tools for team efficiency in a SaaS environment.

Manage and grow strategic enterprise accounts in the Upper Midwest by driving product adoption, maximizing Net Dollar Retention, delivering analytics-led guidance, advocating customer needs to product teams, creating success plans, and running training and enablement to increase engagement and reduce churn.

The Principal Customer Success Manager leads strategic Enterprise accounts, drives customer alignment, oversees revenue retention, and influences security strategies through executive-level engagements.

Manage long-term success of strategic, multi-location customers by building partnerships, driving product adoption, coaching users, analyzing engagement data, leading initiatives, handling escalations, and delivering business reviews and recommendations.

The Director Client Success leads a team to ensure strong client outcomes for legal portfolios, focusing on strategy, growth, and relationship management with enterprise clients.

Support Customer Success operations by coordinating between customers and internal teams, performing scheduled operational tasks, troubleshooting with Analytics, streamlining processes, documenting procedures, escalating issues to Product/Engineering, and assisting CSMs with growth initiatives to improve client satisfaction and retention.

Own post-implementation success for Built's largest, most complex clients: drive retention, adoption, and expansion through strategic account plans, multi-threaded relationships, health monitoring, QBRs, mentoring junior CSMs, and partnering with Product/Implementation to shape the roadmap. Leverage AI to accelerate analysis and identify growth opportunities while advising senior stakeholders in construction lending and commercial real estate finance.

Manage a defined book of customers through onboarding, adoption, expansion, and renewal. Serve as trusted advisor, drive product consumption metrics, negotiate renewals, escalate and coordinate with Solutions Engineers and Data Consultants to deliver outcomes and identify expansion opportunities.

The Director of Customer Success Managers will oversee team capacity, engage with senior leaders, ensure customer success, facilitate onboarding, and lead initiatives for improvement and collaboration across teams, enhancing product adoption and customer outcomes.

Lead a Client Success pod managing CSMs and a portfolio of strategic accounts. Drive retention, expansion, account health, escalations, playbooks, and cross-functional feedback to Product, Sales, and Operations while coaching the team and scaling processes.

Build and lead the Partner Client Success function for RCM channel partners; own strategic partner relationships, QBRs, escalation processes, partner health metrics, product feedback loop, and expansion in partnership with Sales.

Manage a portfolio of mid-market and SMB law firms through onboarding and ongoing success, enhancing relationships and identifying growth opportunities.

The Customer Success Lead will manage enterprise accounts, drive customer adoption, ensure value realization, and oversee onboarding and account health.

The Client Success Manager at Bamboo Works guides clients through recruitment processes, builds relationships, ensures client satisfaction, and identifies growth opportunities.

As a Customer Success Manager, you will ensure customer satisfaction, drive product adoption, identify expansion opportunities, and manage renewals, focusing on strong relationship building.

The Client Success Director oversees client health and adoption of Intapp's products, drives client engagement, and acts as a trusted advisor to various stakeholders while ensuring ethical compliance in the legal industry.

The Customer Success Director at Nuna is responsible for building relationships with health systems, driving patient growth, executing strategies, and expanding partnerships to improve healthcare outcomes.

The Customer Success Manager will oversee enterprise accounts, drive customer health and success, identify growth opportunities, and collaborate cross-functionally to enhance product adoption in healthcare AI.

Customer Success Manager focuses on driving customer satisfaction, retention, and product value while managing relationships and supporting adoption of ResMed products.

The Director of Customer Success will lead and scale a high-performing team, ensure customer adoption and outcomes, manage executive relationships, and optimize team operations with a focus on delivering measurable business impact for enterprise clients.

The Senior Customer Success Manager will drive account growth, manage post-sales journeys, develop relationships, and utilize data to enhance customer engagement and retention.

The Director of Customer Success leads a team responsible for revenue retention, product adoption, and onboarding in a SaaS environment, focusing on customer outcomes and cross-functional collaboration.

The Client Success Manager will enhance client relationships, lead meetings, manage service delivery issues, and ensure overall client satisfaction while driving opportunities for revenue growth.

Looking for Customer Success Managers for future roles, focusing on managing SaaS customers, ideally in EdTech, with strong engagement and organizational skills.