Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category.
Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.
We are looking for a Enterprise Customer Success Manager to join us. As an Enterprise Customer Success Manager at Silverfort, you will play a crucial role in ensuring the success and satisfaction of our Enterprise customers. You will collaborate with cross functional teams to deliver maximum value to your book of business. From initial onboarding through adoption to renewal, you will build strong relationships with all levels of the customer from users to decision makers, continuously reassess ways to deliver additional value, and act as the voice of the customer internally to help drive customer-centric innovation.
- Proven track record (5+ years) of relevant experience in Post Sales / Customer Success / Solution Architecture
- Strong technical aptitude (cybersecurity/identity is a plus) demonstrating credibility as a strategic advisor to support customers, partners, and internal teams
- Demonstrated business acumen – ability to work with customers to understand and map business value, identify risk to non-renewal, and nurture long term relationships
- Established ability to proactively build and maintain executive relationships with the C-Suite within Fortune 1000 accounts
- Experience managing customers with 6-figure+ ARR contracts
- Excellent active listening, presentation, and communication skills
- Exceptional attention to detail and organization – customer follow up, project/escalation management, and strategic alignment
- Strategic thinker – ability to ask probing questions, develop trust, and proactively assess risk and opportunities
- Motivated team player and relationship builder, incredible interpersonal skills, and able to navigate challenging conversations if necessary
- Knowledge in Networking and Information Security. Cyber Security & Cloud Technologies background is an advantage
- Proven knowledge working with Linux and Windows (AD, Domain Controllers)
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What the Team is Saying
What We Do
Fueled by a belief that identity professionals deserve better, we found a way to break down the silos of identity security—eliminating the gaps and blind spots left behind by a patchwork of point solutions.
The Silverfort Identity Security Platform is the first to deliver end-to-end identity security, protecting every identity in the cloud, on-prem, humans, machines, and everything in between. Our patented technology—Runtime Access Protection (RAP)—natively integrates with the entire IAM infrastructure, giving businesses visibility into all identities, analyzing every access, and extending active protection to resources that could not be protected previously—including NHIs, legacy systems, command line tools, and IT/OT infrastructure. It is easy to deploy and use, and doesn’t disrupt business operations, resulting in better security outcomes with less work.
Silverfort is the identity security platform that both identity and security professionals deserve, earning the trust of more than 1,000 leading organizations, including several Fortune 50 companies.
Why Work With Us
We believe that our high retention rates stem from our employees’ confidence in their ability to develop and progress within the company. We prioritize a supportive and encouraging environment that fosters a positive people culture, enhancing employee satisfaction, engagement, and their desire to stay and grow with us.
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Silverfort Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees engage in a combination of remote and on-site work.
