Top Remote Customer Success Jobs

Own relationships for 120+ SMB accounts, managing engagement, product adoption, renewals, and smaller expansions. Track account health, renewal forecasts, usage data, and customer outcomes; identify expansion opportunities and share feedback with Product. The role requires customer outreach, objection handling, commercial conversations, cross-functional collaboration, and consistent follow-through, with mentorship for developing account management and negotiation skills.

Leads end-to-end implementation of clinical software across healthcare organizations, managing project plans, stakeholder engagement, requirements gathering, workflow analysis, EHR integrations, training, risks, documentation, and transition to Customer Success. Serves as the primary customer contact while coordinating technical and clinical teams to drive adoption, successful go-live, and continuous improvement.

Manage key client relationships as the primary communication point and strategic advisor. Lead account meetings, action items, performance reporting, presentations, optimization recommendations, catalog updates, marketing campaigns, and onboarding coordination. Collaborate with product, engineering, onboarding, and implementation teams to resolve issues and communicate initiatives. Build long-term corporate relationships, loyalty, and trust while supporting client success for Vetcove’s veterinary software platform.

Manage enterprise and mid-market customer relationships from onboarding through renewal and expansion. Drive software adoption, engagement, retention, and measurable business outcomes through success plans, training, usage analysis, change management, and ROI narratives. Coordinate with Sales, Product, Engineering, and Support to resolve issues, advocate for customer needs, and identify upsell opportunities. Success is measured through retention, time to value, product utilization, satisfaction, and expansion revenue.

Manage enterprise and mid-market customer relationships from onboarding through renewal and expansion. Drive adoption, engagement, retention, and measurable business outcomes through success plans, training, usage analysis, change management, and ROI storytelling. Coordinate with Sales, Product, Engineering, and Support to resolve issues, advocate for customer needs, identify expansion opportunities, and improve customer satisfaction and product utilization.

Manage enterprise and mid-market customer relationships throughout onboarding, adoption, renewal, and expansion. Develop success plans, deliver training, monitor account health and usage, drive workflow transformation, resolve issues, present ROI cases, identify expansion opportunities, and advocate for customer needs internally. Collaborate with Sales, Product, Engineering, Support, and global teams to improve retention, satisfaction, product adoption, and revenue.

Own a portfolio of accounting-firm customers, driving retention, renewals, expansion, adoption, and measurable business outcomes. Build executive relationships, success plans, ROI cases, and renewal forecasts; identify churn risks and expansion opportunities using customer data and analytics. Collaborate with Sales, Product, Engineering, Marketing, Implementation, Support, and Education teams to improve customer outcomes and influence product priorities. The role requires strong commercial ownership, strategic communication, cross-functional leadership, and periodic travel.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

Own a portfolio of strategic enterprise accounts, guiding technical onboarding, adoption, usage health, renewals, and expansion. Translate platform capabilities, security risks, and usage data into executive business value. Partner with sales, support, engineering, and product teams; contribute to QBRs, playbooks, AI-enabled workflows, and account health strategies. Mentor junior team members and help improve customer success processes across the organization.

Manage day-to-day relationships with credit union partners, resolve product questions, support onboarding, drive platform adoption, deliver staff training, and conduct business reviews. Track referrals, engagement, and utilization to identify opportunities and inform internal teams. Build scalable enablement materials, playbooks, and AI-first workflows while collaborating with operations, product, marketing, and insurance agents.

Support 30+ credit union partners by driving product adoption, delivering scalable training and enablement, managing onboarding, coordinating cross-functional initiatives, and monitoring engagement and referral metrics. The role includes building playbooks, supporting partner relationships, preparing business reviews, identifying adoption opportunities, and translating partner feedback and data into product and process improvements.

Leads strategic Fortune 500 client accounts across the full customer lifecycle, including adoption, retention, renewals, revenue growth, and executive relationship management. Partners with product teams to influence roadmap decisions and champion new offerings. Requires enterprise customer success or account management experience, employer healthcare expertise, strong communication, strategic thinking, and fluency with AI tools. Travel up to 40% is required.

Manages client relationships, product adoption, renewals, retention, and expansion sales for BusyBusy. Responsibilities include maintaining Salesforce data, conducting client engagements and demonstrations, identifying upsell and cross-sell opportunities, analyzing usage and engagement metrics, coordinating with internal teams, and providing strategic feedback to leadership. The role is remote within the United States, with preference for candidates able to work onsite in St. George, Utah.

Leads strategic enterprise customer partnerships, driving adoption, retention, expansion, advocacy, and measurable value realization for AI-powered customer experience solutions. Owns customer success plans, executive business reviews, risk mitigation, and account growth while coordinating Sales, Services, Renewals, and Onboarding teams. Translates technical capabilities into business value and influences customer and territory strategies through data-driven insights.

Drive adoption, value realization, retention, and expansion for Adobe Experience Cloud customers. Manage client relationships, define success metrics, track ROI and adoption, build value realization roadmaps, engage stakeholders, identify upsell opportunities, coordinate resources, support business reviews, troubleshoot adoption challenges, and mitigate attrition risks through customer advocacy and structured success plans.

Own a portfolio of B2B SaaS customers from onboarding through adoption, retention, renewal, and expansion. Monitor product usage and customer health, identify churn risks, drive measurable value, and partner with Sales, Product, and technical teams. The role also supports scalable customer success processes, reporting, playbooks, and automation in a fast-growing startup environment.

Provide customer support and onboarding for Ambrook’s financial software, helping family-run businesses set up accounts, understand bookkeeping concepts, troubleshoot issues, and use the product effectively. Manage high-volume chat and onboarding calls, communicate clearly across channels, gather customer feedback, and contribute to support processes and documentation. This contract role requires 20–40 hours weekly, including some evenings or weekends.

Own 15–20 enterprise accounts from onboarding through renewal and expansion. Build executive and stakeholder relationships, develop success and account plans, monitor customer health and renewal risk, drive adoption and value realization, lead strategic reviews, synthesize customer feedback for Product and Engineering, and create scalable customer success playbooks and processes.

Own 15–20 enterprise accounts across onboarding, adoption, renewal, and expansion. Build executive and administrator relationships, develop success and account plans, monitor customer health, mitigate renewal risk, and drive measurable value. Partner with Sales, Product, Engineering, Marketing, Support, and Alliances teams to represent customer needs, influence product direction, and create scalable customer success playbooks and executive business reviews.

Leads the Americas Customer Success organization and approximately seven managers supporting strategic and enterprise customers. Owns retention, renewals, growth, customer outcomes, Net Revenue Retention, and CSQL generation. Partners with Sales, Product, Compliance Operations, Support, Marketing, and Revenue Operations to drive value realization and portfolio health. Builds scalable customer success programs, leads executive engagements, manages distributed teams, and supports customer meetings and industry events.

Manage enterprise and mid-market customer relationships from implementation and onboarding through adoption, value realization, renewals, and expansion. Lead integration reviews, business reviews, success planning, escalations, and executive communications. Collaborate with engineering, support, and product teams to resolve issues and identify upsell opportunities. Maintain customer records in Salesforce and Planhat while helping scale customer success processes in a fully remote environment.

Leads and develops a team of 5–10 Client Success Managers while managing strategic customer accounts. Owns retention, renewals, churn prevention, expansion, forecasting, customer health, and executive escalations. Partners with Sales, Deployment, Support, Operations, Engineering, Product, and executive leadership to improve customer outcomes and scale client success processes. Drives territory strategy, team performance, onboarding, coaching, reporting, and cybersecurity customer engagement.

Manage client relationships for a higher-education payments SaaS platform to maximize retention, CSAT, and reduce churn. Own renewals, commercial relationship aspects, product onboarding and troubleshooting, anticipate client needs, and drive outcomes through proactive account management and cross-functional escalation.

Manage approximately 35 high-touch enterprise accounts, build senior-level relationships, coach customers on product best practices, solve complex problems, identify upselling opportunities, analyze engagement data, report KPIs, improve customer experiences, and mentor team members. The role requires customer-facing account or project management experience and includes less than 15% nationwide travel.

Leads and develops a customer success team, drives adoption, retention, customer health, and satisfaction outcomes, and manages complex escalations. Builds scalable CS processes, playbooks, and frameworks; contributes to organizational strategy; analyzes customer data; supports expansion opportunities; and leads cross-functional initiatives with Sales, Product, Support, and Implementation. Represents the company externally and maintains departmental security and compliance controls.