Top Remote Customer Success Manager Jobs

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

Manage and grow strategic customer relationships post-implementation, create joint success plans, run executive business reviews and workshops, recommend workflow changes, and coordinate cross-functional teams to ensure customers realize value from Samsara's IoT platform.

Partner with Strategic Account Managers to manage post‑sales relationships for large enterprise clients: drive product adoption, conduct executive business reviews, run data-driven programs, coordinate cross‑functional teams, mitigate churn, identify expansion opportunities, and feed customer insights to Product, Engineering, Revenue, and Finance to improve retention and ROI.

Manage hospital accounts and execute physician marketing campaigns on Doximity’s platform. Create campaign layouts and proofs, update platforms, partner with clients to define goals and measure success, own reporting, and collaborate with Sales through delivery and renewal to maximize retention.

Manage relationships and overall satisfaction for assigned SailPoint accounts. Coach clients on IdentityIQ and SailPoint solutions, monitor usage and risks, provide strategic insights and status updates, identify expansion opportunities, ensure contract renewals, and act as a customer advocate to drive success and retention.

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

Manage a portfolio of 8–10 strategic enterprise customers, drive adoption, renewals, and expansion, engage executives (CIO/CISO), build multi-year success plans, identify and mitigate renewal risk, coordinate cross-functional teams, and deliver measurable business outcomes and executive-level reviews.

Lead a portfolio of 8–10 strategic enterprise customers to drive adoption, renewals, and expansion. Act as trusted advisor to CIO/CISO-level stakeholders, build multi-year success plans, surface and mitigate long-term risk, coordinate cross-functional teams, and deliver measurable business outcomes through executive engagement, governance, and disciplined account health management.

Manage customer relationships for Engineering Platforms & Services to drive product adoption, retention, and expansion. Lead onboarding, conduct proactive account reviews and demos, track success metrics, and provide product feedback to inform roadmap and feature priorities.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

Own post-sale relationships for a portfolio of clients to drive adoption, value, retention, and expansion. Use dashboards and AI-driven alerts to monitor account health, lead QBRs, build multi-threaded client relationships, and collaborate with Product, Engineering, and Sales. Pilot AI workflows and contribute to CS playbooks while tracking revenue risk and upsell opportunities.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

The Client Success Manager serves as a key contact for clients, enhancing satisfaction by monitoring performance metrics, leading project management tasks, and supporting client engagement with Waystar's technology. Responsibilities include relationship building, delivering training, and conducting data analysis to improve processes.

Serve as the primary post-sales advisor for North American industrial customers, driving onboarding, adoption, retention, and expansion of Dragos Platform, WorldView, and services. Own success plans, business reviews, account health and churn risk, maintain SFDC, and collaborate with sales, TAMs, services, intelligence, and support to ensure measurable customer outcomes.

Manage pooled, one-to-many digital customer engagements using Gainsight, automation, and AI to identify at-risk accounts, restore health via short high-impact interventions, drive adoption, and improve renewal outcomes while collaborating with Sales, Support, and Services.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

Manage the customer lifecycle from onboarding to retention by driving adoption, identifying risks and expansion opportunities via data, delivering consultative guidance, coordinating cross-functional initiatives, running scaled engagement programs, and maintaining accurate records in success platforms and CRM to maximize customer value.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Own a book of Enterprise accounts as a trusted advisor: drive adoption, run strategic reviews, manage renewals and expansion, coordinate cross-functional support, and deliver customer insights to improve product and outcomes.

Own and grow a portfolio of enterprise customers from implementation through long-term value realization. Build executive relationships, drive adoption and expansion of Moveworks’ AI Assistant across ServiceNow workflows, measure business outcomes, manage risks and change, influence product evolution, and support renewals by demonstrating customer value.