Top Remote Customer Service Representative Jobs

The Senior Customer Support Specialist provides expert support for escalated product tickets and assists Customer Support Representatives in resolving technical problems. This role includes troubleshooting, managing escalated cases, conducting follow-ups with clients, and submitting knowledge drafts to help improve support processes.

The Customer Support Agent will engage with customers via email or Zendesk, resolve issues efficiently, guide troubleshooting, document interactions in the CRM (HubSpot), and ensure customer satisfaction, all while staying updated on product knowledge and company policies.

The Senior Customer Support Representative will provide consultative support, resolve complex customer issues, manage escalations, and maintain high customer satisfaction. They will ensure adherence to SLAs and internal processes, contribute to the knowledge base, and help train junior staff, all while staying updated on compliance regulations and product features.

As a Customer Support Representative, you will assist ECP’s end users with support requests via phone, email, and a ticketing system. This role includes troubleshooting issues, maintaining customer records, contributing to team goals, participating in an on-call schedule for after-hours support, and helping enhance product documentation.

The Customer Support Representative will provide technical support and training to customers, manage support queues, maintain the customer knowledge base, advocate for customers, and implement scalable support processes. This is an opportunity to shape the support function in a growing startup.

As Manager of Customer Support, you'll lead a team to provide timely solutions to customer inquiries, ensure satisfaction, manage escalations, and enhance support processes. Your efforts will include developing support playbooks, coaching team members, and collaborating with engineering to address product challenges.

The Support Representative assists customers with technical support via phone and email, leveraging various tools and processes to solve their problems effectively. This role is pivotal in maintaining customer satisfaction and provides a pathway for career advancement within the company.

The Client Success Associate at Sage will focus on supporting user engagement and adoption of the Sage Care App and Analytics product. Responsibilities include client management, data-driven insights, monitoring app usage, and collaborating with cross-functional teams to enhance customer experience.

The Customer Support Representative at Rocket Lawyer will help expand contact center support, providing high-quality customer experiences and ensuring long-term customer satisfaction. The role requires understanding customers' legal needs and educating them on relevant offerings, primarily through phone communication.

Customer Support Representatives at Sidecar Health interact with members by handling inbound calls and chats, providing excellent customer service, and resolving issues. They maintain positive relationships with members, ensuring they receive the care they need while adhering to company policies and procedures.

The Consumer Support Specialist at Keeper provides high-quality service to customers through phone, email, and chat. They resolve inquiries, document trends, identify product improvements, and maintain a positive and professional attitude while ensuring customer satisfaction.

The Customer Support Representative will provide technical support for a mapping software platform, conduct onboarding trainings, assist with platform demos, and collaborate with internal teams to address customer inquiries and issues.

As a Customer Support Representative at Rocket Lawyer, your primary role will be to ensure high customer satisfaction by understanding their legal needs, providing support and guidance about offerings, and handling a high volume of calls in a professional manner.

As a Customer Support Team Lead at Mudflap, you will guide a team of specialists to enhance customer satisfaction, track team performance metrics, provide feedback, and improve customer support processes. This role emphasizes hands-on leadership, agent empowerment, and process improvement to benefit small trucking businesses.

As a Customer Support Specialist, you'll be the primary point of contact for homeowners, solar installation companies, and sales representatives, providing exceptional customer service through calls and emails. Responsibilities include resolving inquiries, supporting sales reps, updating CRM records, and generating customer documents, all while managing multiple priorities in a fast-paced environment.

As a Customer Support Representative, you will respond to customer inquiries, troubleshoot payment-related issues, and ensure a positive experience for users of the payment platform. You'll collaborate with teams to identify process improvements, gather customer feedback, and help users maximize the platform's benefits. Excellent communication and problem-solving skills are crucial. A focus on continuous service improvement is essential for maintaining high customer satisfaction.

As a Customer Support Representative, you'll be responsible for addressing customer inquiries regarding Hatch products, providing troubleshooting assistance, and ensuring a high level of customer satisfaction. This role involves using support tools and collaborating with teams to resolve customer issues.