Customer Support (CS) - Brazil

Are You Ready to Revolutionize Communication and Commerce with Connectly.ai?

At Connectly.ai, we’re transforming how businesses connect with their customers. Our mission is to enable seamless, intelligent conversations through AI-powered messaging. This is a bold, expansive vision that requires a team as dynamic, driven, and inventive as the technology we’re creating.

To bring this vision to life, we’re looking for candidates who are passionate about redefining customer engagement and have a deep belief in the power of AI and WhatsApp to create genuine, impactful interactions. We seek individuals who are eager to tackle tough challenges, value continuous growth, and thrive in a collaborative, high-energy environment. We want teammates who are driven to make a lasting difference, undaunted by complex problems, and motivated to shape the future of conversational commerce.

What It Takes to Thrive at Connectly.ai

Our culture is ambitious and fast-paced, designed for those who want to work with top-tier professionals and are committed to excellence. If you’re ready to grow beyond what you thought possible, are excited about joining a mission-driven team, and are open to continuous learning, Connectly.ai might be the place for you.

Connectly.ai’s Vision: We’re here to build an inclusive, AI-enabled communication platform that empowers businesses to engage their customers in meaningful ways. We’re pushing the boundaries of what conversational AI can accomplish for companies worldwide, driving innovation, accessibility, and ease of use in every interaction.

If you’re ready to help shape this future with us, we can’t wait to meet you.

About the team: CEO Stefanos was the global Head of Messenger at Facebook. CTO Yandong was CTO of Strava. Other founding members have experience working for McKinsey, Google, Facebook, Uber and other startups.

Responsibilities as a Customer Support Agent

• Respond to customer inquiries via email or Zendesk
• Resolve customer issues and complaints effectively
• Provide accurate information about products and services
• Guide customers through troubleshooting processes
• Document customer interactions and solutions in the CRM system (HubSpot)
• Escalate complex issues to higher-level support or management
• Maintain a high level of customer satisfaction
• Stay updated on product knowledge and company policies

Requirements

• B1 English level, or better
• Spanish fluent
• Medium Excel Skills
• Excellent communications skills
• Hubspot knowledge

Benefits

• An amazing team to work with
• Competitive pay & bonus
• Remote role
• Unlimited Time Off
• Flexible Work Hours
• A supportive, caring, and learning environment
• Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.

Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.

We're a remote-first company with clients and team members across the world. We allow you to work from anywhere in the world anytime you prefer, as long as you are able to stay on top of deliverables and are able to overlap with the scheduled team meetings and close collaboration hours. (location-specific legal requirements permitting). At the same time we are also experimenting with hybrid work models, so please don't let that discourage you from applying!

We're looking to cultivate a highly creative, motivating, and collaborative environment as we aim to move fast and build quickly. Talk to us if you are interested!