Support Representative

Company Description

At boomtime, we believe that educating and empowering people and businesses are the keys that unlock potential. We are a data-driven digital marketing agency that leverages technology to unlock your potential, helping to DRIVE more leads, ENGAGE prospects, and BUILD top-of-mind awareness. 

We start with our world-class Word of Mouth marketing experts and then leverage them with our proprietary marketing-as-a-software platform, fuse, to create efficiency through automation.

Job Description

Our customer-facing client service techs provide outstanding customer service with a strong support philosophy for our valued customers. This is a key role in supporting our core business, and a great springboard for growth within the company. If you are looking for a change from a boring call center or just looking for a change, check us out.

General Responsibilities

• Assist customers with incoming requests via phone or email

• Act as a technical resource for customers using our products and services

• Helping customers and teammates via tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed reporting, and documentation

• A passion for solving customers’ problems

Qualifications

• Strong attention to detail, ability to learn quickly, self-motivated and deadline-driven

• At least 2 years working in a marketing-driven position in a client or agency environment

• Knowledge of social media as used for business marketing (specifically LinkedIn, Facebook a plus)

• Understanding of and familiarity with digital marketing concepts, tactics, and tools

• Basic knowledge of HTML / HTML5, JavaScript, DNS, Google analytics

• Basic knowledge of email system integration for web services

• Familiar with Windows OS functionality

• Knowledge of websites driven by content management systems (CMS, specifically WordPress, CSS knowledge preferred)

• Knowledge of Google performance and keyword search, [AdWords and FB/IG Ads *(preferred but can be taught)], Google Analytics, G Suite, campaigns, and monthly reporting

• Google Certification is desired but not a requirement

Additional Information

We Offer

• Great remote working environment!

• Opportunities for career growth & advancement

• Comprehensive benefits package

• Medical insurance

• Dental insurance

• Vision insurance

• 401K

• Life insurance

• Paid time off (PTO)

• boomtime values and celebrates diversity

• We are proud to be an equal employment opportunity workplace. All applicants will be considered regardless of age, color, disability, national origin, pregnancy, race, religion, sex (including gender identity and sexual orientation), or veteran status.

• If you would like to be part of a dynamic team of intelligent and motivated people, this could be the place for you. We will challenge your existing skillset and help expand your knowledge base even more in a fast-paced engaging work environment. It’s not an easy job, but it is rewarding, and we do try to have a little fun along the way.

All your information will be kept confidential according to EEO guidelines.