Top Remote Jobs in Baltimore, MD

Leads the Underwriting Analyst team supporting Political Risk, Credit, and Surety operations. Oversees submission intake, account servicing, policy lifecycle activities, workload allocation, coaching, issue resolution, process improvements, controls, and system enhancements. Partners with underwriters, brokers, and stakeholders to ensure accurate, timely, and effective underwriting support.

Provides inbound phone support to providers and collection staff regarding claim status. Explains billing processes and timing expectations, coordinates with internal departments to resolve inquiries, meets customer service and quality standards, maintains agent availability goals, follows procedures, identifies system or process issues, and completes assigned projects.

Drive new enterprise business across US retail, ecommerce, and consumer brands. Own the full sales cycle, including prospecting, discovery, solution design, negotiation, closing, and handover. Build pipeline through networks and market presence, develop account-based strategies, manage complex stakeholder relationships, maintain accurate forecasts and CRM data, and collaborate with Sales, Delivery, Marketing, Product, and Customer Success. Represent ESW through events, networking, and thought leadership.

Provides Level 2 Linux/Unix systems administration in a 24/7 NOC environment. Responsibilities include troubleshooting, monitoring, patching, reimaging, package management, incident remediation, root cause analysis, documentation, compliance, operational reporting, automation, scripting, and training Level 1 analysts. Supports development, test, and production infrastructure across multiple locations and works rotating shifts.

Supports prospects and enterprise customers across Latin America through technical evaluations, proofs of value, deployments, workshops, troubleshooting, and renewals. Configures identity, SSO, email, and allowlisting requirements; partners with Sales, Customer Success, Product, and Engineering; and creates scalable documentation and playbooks. Requires fluent English and Spanish, strong enterprise IT fundamentals, and 2–5 years of customer-facing technical experience.

Create static and video advertising creatives for Meta, TikTok, and other digital platforms. Translate briefs and copy into high-quality visual assets, use AI tools to generate and refine imagery, produce creative variations for testing, and adapt assets to multiple formats. Integrate accurate product renders into realistic compositions, edit video and motion graphics, incorporate feedback, and improve creative workflows.

Lead market research delivery across the Americas, overseeing quantitative and mixed-methods research programs, strategic client relationships, account growth, and new business development. Advise senior stakeholders, manage revenue and delivery quality, and lead team performance, development, and progression. Champion technology- and AI-enabled research approaches while collaborating with global regional leads on client relationships, proposals, and best practices.

Lead 2–3 SEO delivery pods while managing a small portfolio of client accounts. Responsibilities include SEO/AEO strategy, client communications, delivery planning, quality reviews, escalation management, team coaching, hiring, onboarding, process improvement, and collaboration with engineers to improve AI agents. The role requires hands-on analysis, account strategy, reporting, root-cause analysis, and connecting SEO outcomes to client pipeline and revenue.

Lead development of AI-native creative production systems: turn customer insights and performance data into testable creative hypotheses, collaborate across design, growth and product to launch, iterate and scale ad concepts, evaluate and optimize ad performance beyond basic metrics, and continuously explore new formats and narratives.

Own Toloka’s go-to-market strategy, commercial offerings, cross-functional process launches, and executive revenue reporting. Partner with the CSO on market decisions, pricing, resource allocation, board preparation, and business reviews. Build reliable models and reporting covering bookings, revenue, pipeline, forecast, and margin. The role requires strong quantitative skills, understanding of AI model training and evaluation, and experience operating across Sales, Delivery, Legal, and Finance.