Top Remote Operations Jobs in Baltimore, MD

Owns business strategy, analytics, processes, and systems supporting the Partnerships organization. Responsibilities include executive planning and reporting, partner revenue dashboards, quote-to-cash operations, renewal and expansion processes, Salesforce and go-to-market technology improvements, partner event operations, roadmap development, and mentoring junior teammates.

Own and improve GitLab’s end-to-end renewals operating model, including forecasting, retention reporting, quoting, data quality, case management, workflow automation, and capacity planning. Partner with Revenue Technology, Analytics, Finance, Sales, and Customer Success to improve Salesforce, subscription, billing, and reporting systems. Lead cross-functional operational improvements, document processes, analyze renewal performance, and influence stakeholders without direct authority.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Own partner operations from deal support and onboarding through hardware deployment, support, performance reporting, quality monitoring, payments, and reconciliation. Build repeatable processes, tools, scorecards, and playbooks across regions while coordinating with product, engineering, finance, hardware, and logistics teams to maintain partner output and resolve issues.

Provides administrative and operational support by coordinating daily activities, maintaining records and reports, organizing schedules and documents, monitoring task completion, processing business paperwork, communicating across departments, managing supplies, and escalating operational issues. The role requires strong organization, communication, attention to detail, multitasking, and adaptability. Candidates without prior operations experience may apply if they demonstrate initiative and willingness to learn.

Analyzes operational processes, workflows, performance data, and KPIs to identify inefficiencies and improvement opportunities. Collects and validates data, prepares reports and dashboards, documents processes, and communicates findings to stakeholders. Collaborates with internal teams on operational improvements, project coordination, and procedure development while maintaining data accuracy and confidentiality.

Execute and monitor promotional programs for the Lottery business from setup through closeout. Configure offers, validate campaign requirements, maintain launch calendars, coordinate with CRM and Marketing teams, monitor delivery and promotional performance, investigate issues, and report revenue and sales metrics. Improve repeatable operational processes and identify automation opportunities while coordinating multiple stakeholders and timelines.

Lead the expansion of in-person behavioral healthcare, with an initial focus on scaling psychiatry services and building office safety and suitability programs. Develop provider acquisition channels, value propositions, demand-generation strategies, and regulatory compliance processes. Own cross-functional strategic initiatives, analyze operational data, build financial models, communicate recommendations to executives, and support evolving company priorities.

Manages corporate travel operations and leads Travel Consultants, Team Leads, and Associate Managers. Responsibilities include coaching, training, performance management, client issue resolution, itinerary and quality reviews, KPI and SLA oversight, reporting, payroll support, recruiting, process improvement, and ensuring effective use of travel systems and booking tools.

Supports product operations across software releases, launches, localization, support knowledge, partner communications, enablement, and business operations. Coordinates readiness checks, release notes, documentation, issue routing, training environments, portfolio hygiene, and operating metrics. Improves cross-functional processes and applies AI to automate triage, documentation, and reporting. Works with support, customer success, sales, marketing, content, localization, and international teams.

Manage prediction-market operations, including market creation, configuration, launches, settlements, member support, real-time surveillance, KPI reporting, and issue escalation. Collaborate with engineering, regulatory, analytics, product, clearinghouse, and ecosystem partners to maintain compliant, liquid, and smoothly functioning markets. The role requires shift flexibility for surveillance coverage and may require obtaining a state gaming license.

Leads Coca-Cola portfolio performance across the United Central territory by translating commercial strategies into operating plans, driving bottler execution, monitoring revenue, volume, share, and transaction performance, managing resources and corrective actions, and building execution capabilities. The role partners with regional operations, commercial, finance, marketing, and supply-chain teams, maintains regular in-market engagement, and influences bottler leadership without direct authority.

Leads franchise operations and marketplace execution for Coca-Cola’s West Region. Translates commercial priorities into territory plans, drives volume, revenue, transactions, share, and profitable growth, and aligns bottler and cross-functional teams. Responsibilities include performance diagnosis, corrective actions, budgeting, commercial initiative deployment, contingency planning, capability building, and frequent in-market engagement. Requires strong commercial and financial judgment, relationship management, negotiation, and the ability to influence regional operations teams without direct authority.

Manages end-user IT operations, service management, endpoint and asset administration, onboarding and offboarding, vendor relationships, security support, SOC 2 governance, risk management, and business continuity activities. The role serves as a technology escalation point, improves service processes and documentation, tracks operational and compliance metrics, coordinates audit evidence, and partners with internal teams and external vendors in a remote-first SaaS environment.

Conduct daily audits of healthcare documentation and operational workflows for accuracy, completeness, timeliness, and compliance. Apply standardized audit criteria, document and escalate findings, track corrective actions, identify recurring process gaps, validate quality data, and support reporting. Review AI-generated audit findings against source documentation, test updated tools, protect confidential patient information, and contribute process-improvement ideas within a remote-first health technology environment.

Leads franchise operations across an assigned Coca-Cola bottler territory, serving as the primary relationship owner and driving annual business plan delivery. Oversees topline, share, volume, forecasting, operational execution, corrective actions, support-function alignment, stakeholder relationships, innovation, and continuous improvement. Requires strategic leadership, analytical forecasting, cross-functional collaboration, and extensive CPG franchise operations experience.

Leads franchise operations across an assigned Coca-Cola bottler territory, serving as the primary company representative and ensuring delivery of annual business plans. Oversees strategic planning, forecasting, topline, share and volume performance, operational execution, corrective actions, cross-functional support, bottler relationships, innovation and continuous improvement. Requires extensive CPG franchise leadership experience, strong analytical and forecasting capabilities, and exceptional communication and collaboration skills.

Coordinates executive calendars, meetings, travel, onboarding, contingent workforce administration, time and cost tracking, operational reporting, leadership materials, and process improvements. Supports workforce utilization, budgeting, forecasting, and resource planning while maintaining accurate records and facilitating cross-functional communications. Requires strong Microsoft 365 skills, organization, analytical ability, and experience managing multiple priorities.

Leads Coca-Cola’s partnership with designated bottlers across the NorCal portfolio. The role manages contractual relationships, annual business planning, commercial strategy, bottler P&L stewardship, performance tracking, pricing and trade decisions, and business continuity. It coordinates cross-functional stakeholders, secures agreement on plans and resources, monitors revenue and profitability metrics, and drives execution of strategic initiatives across the bottling system.

Leads Coca-Cola Florida’s Advanced Hydration franchise operations, aligning bottlers, customers, and internal stakeholders to drive market execution, growth, profitability, and brand performance. Oversees business planning, sales and merchandising execution, innovation launches, customer activation, cross-functional alignment, and corrective actions. Builds executive relationships, develops strategic growth initiatives, champions portfolio transformation, and fosters accountability, collaboration, and continuous improvement across the franchise system.

Own HubSpot and marketing operations systems, including automation, data governance, campaign execution, deliverability, reporting, integrations, lead routing, and system support. Build dashboards across HubSpot and Salesforce, troubleshoot data and integration issues, and partner with RevOps and sales. Develop and monitor AI-assisted workflows using LLMs and agents to automate repetitive processes and improve marketing efficiency.

Leads the full revenue operations lifecycle across planning, forecasting, pipeline management, renewals, reporting, CRM governance, attribution, territory design, and variable compensation. Partners with Sales, Marketing, Finance, and Customer Success to improve process execution, SaaS metrics, systems adoption, and executive decision-making. This hands-on role builds RevOps capabilities, automates workflows, supports board reporting, and owns commission calculations without direct reports.

Supports senior executives by managing complex calendars, domestic and international travel, meeting priorities, events, expenses, communications, and logistics. Coordinates leadership summits and global offsites, prepares agendas and presentations, records actions, and builds relationships with internal and external stakeholders. Partners with executive business partners, HR, and department leaders to advance business priorities, maintain operating rhythms, and support team development.

Reviews signed customer agreements against Salesforce records and quotes to verify products, quantities, prices, dates, approvals, and required data before billing and onboarding. Corrects routine Salesforce issues, tracks returned deals, communicates with Sales and Customer Success, escalates exceptions, confirms downstream handoffs, logs root causes, and improves procedures using AI-assisted review tools.

Analyzes operational data and business processes to identify inefficiencies, bottlenecks, and root causes. Maps workflows, evaluates outcomes using statistical methods, recommends and implements process improvements, and monitors results. Creates standard operating procedures and workflow documentation, communicates findings to stakeholders, and collaborates with cross-functional teams on process changes. Provides training and support for new processes and best practices.