Top Remote Operations Jobs in Baltimore, MD

Leads global growth strategy and business operations for Airbnb Experiences. Owns demand strategy across priority markets, drives cross-functional programs, translates analytics into operational plans, and aligns product, finance, marketing, supply, communications, and other teams. Develops go-to-market initiatives, tests growth experiments, improves processes, prioritizes investments, and influences stakeholders to scale new business initiatives efficiently.

Drive complex cross-functional initiatives, identify operational opportunities, build scalable workflows, analyze data, and deliver measurable improvements. The role owns initiatives from scoping through execution, coordinates stakeholders without formal authority, designs scalable systems and processes, and provides structured recommendations to support pod and organizational priorities.

Supports pension risk transfer clients and third-party administrators throughout transaction integrations and transitions. Coordinates project plans, client meetings, deliverables, premium reconciliation, annuity exhibits, and execution activities. Collaborates with Pricing, Valuation, and Treasury, documents procedures, assists with annuitant administration, and prepares audit and regulatory examination materials. The role emphasizes client relationships, communication, organization, accuracy, process improvement, and operational execution.

Own cross-business priorities, projects, deadlines, follow-through, stakeholder communications, executive correspondence, project-management systems, dashboards, calendar management, meeting preparation, and domestic and international travel logistics. The role also supports office operations, evaluates tools, creates processes, and serves as a proactive liaison for investors, executives, government officials, and external partners.

Leads the Consumer Digital product operating model, governance, planning processes, performance metrics, and operating cadence. Oversees budget and workforce planning, recruiting, onboarding, communications, culture, and a program management team. Partners with senior leaders across product, technology, design, analytics, and business functions to improve decision-making, accountability, delivery effectiveness, and organizational performance. Advises executives on operating-model decisions, tradeoffs, execution risks, and transformation opportunities.

College interns gain hands-on transit operations experience through office and field assignments across bus and rail operations, safety, engineering, IT, planning, police, and business functions. Duties include analyzing data, preparing reports and presentations, researching information, identifying issues, participating in meetings and training, and supporting departmental projects. Fieldwork may involve public interaction, transit facilities, railroad tracks, tools, equipment, and Metro vehicles. The internship lasts up to 13 weeks and is supervised by department leadership.

Leads GTM operations for a B2B SaaS company, owning metrics, data architecture, forecasting, executive reporting, AI-driven intelligence, retention signals, compensation, territory and quota planning, pricing approvals, lead routing, CPQ, and CRM administration. Builds scalable operating systems for Sales, Customer Success, and Partnerships, supports consumption-based land-and-expand growth, and presents guidance to executive leadership. Requires deep revenue operations, SaaS metrics, applied AI, forecasting, commercial operations, and data tooling expertise.

Owns Microsoft alliance operations across partner funding, Marketplace transactions, co-sell workflows, data quality, compliance, reporting, and executive business reviews. Coordinates Sales, Finance, Marketing, Deal Desk, and Microsoft stakeholders while improving processes, automation, funding utilization, transaction efficiency, and operational controls. Builds dashboards and translates partnership data into leadership insights. The role requires hands-on Microsoft partner ecosystem experience and strong analytical, organizational, communication, and commercial operations skills.

Provides proactive and reactive customer support throughout corporate relocation journeys. Advises customers on authorized services and policies, coordinates internal teams and supplier partners, manages complex relocation issues, maintains accurate records, and meets customer experience and service-level metrics. Communicates with client HR contacts, supports exception management, provides status updates, and uses multiple digital platforms across phone, email, and chat channels.

Provides enterprise leadership across underwriting support, premium audit, and billing. Owns operating strategy, workforce and capacity planning, expense management, operational controls, premium integrity, compliance, service quality, and enterprise transformation. Leads geographically dispersed and offshore teams, develops leadership and succession strategies, drives continuous improvement, resolves escalations, and advises executives on operational and financial performance.

Leads high-impact strategic initiatives within the Office of the CEO, including annual planning, OKRs, acquisition due diligence and integration, market expansion, pricing, partnerships, fundraising, and growth planning. Partners with executive leadership to develop actionable insights, align cross-functional teams, manage sensitive projects, and deliver measurable business results in a fast-paced environment.

Business Operations Intern supporting Metro’s Integrated Command & Communications Center. Duties include analyzing data, developing Power BI dashboards, preparing reports and presentations, tracking compliance and corrective actions, supporting workforce and resource initiatives, improving business processes, and participating in cross-functional transit projects, meetings, and training. The role provides temporary, hands-on experience across transit operations and related business functions.

Own day-to-day IT operations for a global remote workforce, including end-user support, device and access management, onboarding and offboarding, internal systems administration, security controls, compliance audits, process automation, vendor management, and asset tracking. The role partners with Compliance, Engineering, DevOps, and HR to maintain reliable, secure, and efficient IT infrastructure while supporting growth and regulated-industry requirements.

Leads a technical client operations team supporting managed cloud services. Responsibilities include hiring, coaching, workforce and capacity planning, 24x7 coverage, ticket and incident management, service quality, documentation, compliance, and continuous improvement. The manager partners with Client Success, Professional Services, Security Operations, and Compliance to improve operational performance, client experience, automation, scalability, and team capability.

Leads Professional Services operations by building scalable planning, forecasting, capacity, resource management, delivery, financial, and reporting processes. Partners with Finance, Sales, Customer Success, Engineering, and Delivery to improve PSA, CRM, time-tracking, automation, service pricing, revenue recognition, and go-to-market alignment. Provides leadership visibility into pipeline, staffing, utilization, project economics, margins, and growth while driving operational maturity across distributed services organizations.

Oversee regional service delivery and customer operations across multiple states. Lead, coach, and develop teams; monitor KPIs; improve processes; allocate labor, budgets, and resources; resolve escalations; and coordinate with Sales, Service, Finance, and other regional leaders. The role supports continuous improvement, operational excellence, and company initiatives in a multi-site telecommunications environment. It is remote but requires travel as needed throughout the Mid-Atlantic region.

Leads revenue operations and the SDR team, overseeing forecasting, sales capacity planning, pipeline health, territory design, commercial systems, and cross-functional GTM alignment. Owns Salesforce and related revenue technology, data integrity, dashboards, reporting, RFP workflows, vendor partnerships, and process improvements. Advises executives on revenue performance, develops scalable operating models, and improves sales productivity, conversion, forecasting accuracy, and growth efficiency.

Own the marketing operations layer of Fingerprint’s revenue engine. Responsibilities include HubSpot administration, Salesforce campaign operations, ABM audience building, event and webinar lead management, nurture programs, marketing-to-Salesforce synchronization, tracking and conversion APIs, UTM governance, attribution reporting, enrichment, and scalable workflow documentation. The role is a senior individual contributor requiring hands-on B2B SaaS marketing operations experience and strong expertise in marketing automation, data quality, and revenue attribution.

Owns the strategy, design, implementation, governance, analytics, and continuous improvement of global sales compensation programs. Responsibilities include designing quotas, commissions, accelerators, and SPIFFs; configuring Xactly and Salesforce; managing launches, documentation, compliance, disputes, reporting, and training; and partnering with Sales, Finance, HR, and executive leadership to align incentives with business goals.

Configure and test loyalty bonus offers, verify eligibility and messaging, troubleshoot issues, monitor live promotions, and collaborate with CRM, Marketing, Customer Experience, and other teams. The role also supports process improvements, automation, AI adoption, and operational efficiency while ensuring accurate and reliable rewards experiences.

Own cross-functional business operations across people operations, recruiting, vendors, systems, compliance, events, executive support, planning, and finance operations. Build scalable processes, dashboards, automations, and sources of truth while coordinating stakeholders and driving special projects. Manage accounts payable, receivable, reconciliations, onboarding, offboarding, reporting, and leadership materials in a fast-moving startup environment.

Supports education technology service delivery for public-sector clients. Responsibilities include investigating client issues, coordinating resolutions, gathering requirements, documenting processes, analyzing workflows, supporting software enhancements, participating in user acceptance and regression testing, and assisting with releases, change management, and feature adoption. The role is intended for early-career professionals with strong analytical, communication, problem-solving, and learning skills.

Leads the enterprise Revenue Operations function, owning GTM strategy execution, planning, forecasting, analytics, governance, productivity, enablement, incentive administration, and GTM technology. Builds a unified RevOps organization and modernizes CRM, data, and commercial processes across B2B and B2B2C revenue motions. Serves as strategic advisor to the CCO while establishing reliable performance metrics, pipeline discipline, and executive reporting.

Leads loan fulfillment, customer experience, collections, and the broader customer operations function. Owns operational strategy, verification and application-to-funding processes, collections effectiveness, customer experience, vendor relationships, compliance, risk controls, automation, and AI-enabled process improvements. Builds and develops operational teams while collaborating with Risk, Compliance, Product, Engineering, and Finance to scale efficient, secure lending operations.

Owns company-wide operations and execution across businesses, functions, and markets. Translates priorities into measurable targets, owners, timelines, and operating plans; runs performance reviews; resolves cross-functional execution issues; builds planning, accountability, and resource-allocation processes; establishes new businesses and teams; improves organizational structures; and directly leads critical projects when execution is weak.