Top Senior Product Manager Jobs in Raleigh, NC

Lead product strategy and delivery for Fan Support agent tooling (TM1 Orders, Unified Agent Workspace). Reduce tooling complexity, improve agent data access, drive rollouts, define success metrics (AHT, contact containment, FCR), and collaborate with engineering, operations, and training to deliver high-impact contact center solutions.

The Senior Product Manager will lead mainframe foundational products, collaborating with teams to develop the product vision, roadmap, and feature prioritization, while ensuring customer adoption and satisfaction.