Skills:
- 3+ years in Customer Success, Account Management, or similar client-facing role in B2B SaaS.
- Fluent in Danish and English (written and verbal).
- Proficient in Salesforce and CSP tools, with strong data discipline.
- Proven track record in retention and expansion across global SMB clients.
- Skilled at guiding customers through maturity journeys, aligning outcomes with strategic value.
- Strong analytical mindset, comfortable leveraging data and AI to shape decisions and outcomes.
- Quick learner who can master new solutions and clearly position the value of a broad SaaS suite.
- Customer-first, proactive, and willing to go above and beyond to ensure success.
- Thrives in a high-growth, fast-changing environment.
What You Will Be Doing:
- Customer Adoption and Maturity
- Lead customers through their maturity journey, from early adoption to advanced, multi-solution use.
- Tailor best practices by region and industry across the EU, UK, North America, and APAC.
- Help customers realise the full value of our suite (Sign In Solutions, Sign In App, SwipedOn, Scheduling, Central Record, Compliance, Meetings) and position how they can scale as their needs evolve.
- Showcase how our platform leverages AI-driven features to improve security, compliance, and workplace experience.
- Retention and Growth
- Own retention for your portfolio, ensuring high renewal rates and reducing churn risk.
- Build long-term, outcome-driven relationships that deliver measurable business value.
- Proactively identify upsell and cross-sell opportunities, creating CSM-qualified expansion leads for the Account Management team.
- Anticipate risks, create action plans, and champion customer success.
- Operational Excellence
- Maintain accurate and detailed records in Salesforce and CSP tools.
- Utilise data and insights to drive proactive customer engagement, strategy, and decision-making.
- Embrace AI tools to enhance your own productivity and bring innovation to how we serve customers.
- Track health scores, adoption trends, and GRR/NRR performance, turning insights into action.
- Share customer feedback with Product, Support, and Marketing to ensure our solutions and processes continuously evolve.
Why Join Us
- Directly impact retention and expansion across a diverse global SMB portfolio.
- Join a culture that empowers people, rewards initiative, and puts customers first.
- Be part of a company embracing AI innovation both internally and in the solutions we deliver to customers.
- Collaborate with global colleagues across the EU, UK, North America, and APAC.
Top Skills
What We Do
Sign In Solutions is an innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor), Sign In Central Record (formerly SCR Tracker), and 10to8.
Sign In Solutions is backed by PSG, a growth equity firm that partners with software and technology-enabled services companies to help them navigate transformational growth, capitalize on strategic opportunities and build strong teams. Visit: www.psgequity.com.
Operating Companies:
Sign In App is the smart and safe way to sign in visitors, contractors, employees and everyone else. Visitor management, employee sign in and desk & meeting room booking. Visit: signinapp.com
Sign In Enterprise, addresses complex workplace challenges associated with managing identity, access, and communication across multiple locations, visitor types, watchlists and beyond. Visit: signinenterprise.com
Sign In Compliance is the Modern Security Compliance Workspace protecting against serious security risks and the costly administrative burden that distracts teams from their mission. Visit: signincompliance.com
Sign In Workspace offers customers the latest, intelligent solutions for desk booking, meeting scheduling, meeting room management, and analytical facility management insights. Visit: signinworkspace.com
Sign In Central Record is the secure, compliant and simple solution for maintaining a Single Central Record in schools. Visit: signincentralrecord.com
10to8 is the customisable appointment scheduling tool that saves you time and scales with your business. Visit: 10to8.com
