Top Senior Customer Success Jobs in Portland, OR

Leads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.

Owns the post-sales lifecycle for enterprise customers, serving as their primary advocate and coordinating onboarding, adoption, value realization, renewals, escalations, and issue resolution. Develops success plans, monitors account health, drives product usage, manages cross-functional teams, communicates with executive stakeholders, and delivers proactive recommendations and root cause analyses. Requires strong enterprise account management, escalation leadership, communication, and collaboration skills, with occasional travel and flexibility outside standard business hours.

Supports a portfolio of clients by managing technical implementation, onboarding, adoption, and growth. Defines implementation plans, configures the Quantum Metric platform, develops custom JavaScript functions, and builds alerts, dashboards, and reports. Advises clients on digital analytics, performance optimization, and technical requirements while managing multiple accounts and communicating with technical and non-technical stakeholders. Requires strong client-facing, project management, presentation, and web development skills, with 10% travel.

Support a portfolio of clients through technical implementation, onboarding, adoption, and growth. Define implementation plans, configure the Quantum Metric platform, develop JavaScript analytics functions, and create alerts, dashboards, and reports. Diagnose script issues using browser developer tools and advise clients on digital performance optimization. The role requires managing multiple client priorities, communicating with technical and non-technical stakeholders, and traveling approximately 10%.

Manage strategic enterprise healthcare accounts as a trusted advisor, driving adoption, retention, expansion, advocacy, and measurable business value. Develop success plans, conduct business reviews, analyze usage data, support onboarding and training, resolve issues, identify growth opportunities, and collaborate with Sales, Product, Support, Marketing, Implementation, and Professional Services teams.

Own a high-volume mid-market portfolio of 50–60 B2B client and broker accounts. Drive engagement, satisfaction, retention, and measurable ROI through account health monitoring, KPI analysis, engagement plans, client meetings, reporting, and proactive risk management. Coordinate with Sales, Strategic Account Management, and Member Services to resolve issues and deliver client initiatives. Manage multiple projects, lead stakeholder communications, and represent the company in client sessions with up to 20% travel.

Own a portfolio of publisher accounts, driving renewals, upsells, cross-sells, revenue growth, platform adoption, and long-term client value. Serve as a strategic advisor, lead executive and operational client engagements, analyze performance, provide recommendations, manage forecasts and account health, maintain Salesforce records, and deliver onboarding, demos, and training. Collaborate with Sales, Product, Supply Operations, and Support teams on client outcomes, RFPs, and product improvements.

Manage a portfolio of mid-market B2B SaaS customers, driving adoption, retention, renewals, expansion, and measurable business outcomes. Build executive relationships, create strategic account success plans, monitor customer health, lead executive business reviews, identify risks and growth opportunities, and collaborate cross-functionally with Sales, Product, Support, Professional Services, Finance, and Marketing. Serve as the customer advocate and trusted strategic advisor.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

Manage strategic public-sector customers using Samsara’s IoT platform. Build joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical products, remove barriers to business value, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while supporting cities, states, school districts, and universities.

Leads and develops a team of Strategic Customer Success Managers responsible for enterprise accounts. Drives retention, expansion, account health, renewals, QBRs, forecasting, and operational consistency. Serves as an executive escalation point, coaches strategic customer engagement, incorporates generative AI into workflows, and partners cross-functionally with Sales, Renewals, Onboarding, Product, and Professional Services. Tracks portfolio performance and supports customer value realization across high-value SaaS accounts.

Develop enterprise customers’ automation strategies, identify and deploy high-value AI-enabled use cases, quantify ROI, and drive adoption, renewal, and expansion. Build executive and stakeholder relationships, advise on governance and scalable orchestration, coordinate internal and customer teams, interpret usage data, and create repeatable methodologies and playbooks for Zapier’s enterprise customer success program.

Manage strategic enterprise customer accounts by driving product adoption, value realization, satisfaction, renewals, and expansion. Develop success and account plans, lead executive business reviews, coordinate cross-functional resources, resolve complex customer challenges, and communicate customer insights to leadership. Maintain account health data in Gainsight, create customer advocacy content, and leverage AI-enabled solutions to improve customer success workflows. The role is remote in the United States with travel up to 40%.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Manages strategic customer relationships for WaveMark, demonstrating solution value and ROI, supporting renewals and account expansion. The role collaborates with customers, Sales, Operations, Customer Service, and Engineering; identifies growth opportunities; facilitates meetings; drives deliverables; supports implementations; and travels for customer engagements. It requires strong communication, problem-solving, healthcare supply chain understanding, project coordination, and the ability to operate independently with complex enterprise accounts.

Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.

Manage Samsara’s largest and most complex enterprise customers, driving platform adoption, business transformation, and long-term value. Develop joint success plans, lead executive business reviews, recommend workflow improvements, and align customer goals with Samsara’s roadmap. Partner cross-functionally with Sales, Support, Product, Finance, and Legal while influencing strategic initiatives and supporting multi-year operational transformations across industries.

Own a high-volume portfolio of large-market B2B clients and broker relationships, driving engagement, satisfaction, retention, and measurable ROI. The role manages account health, success KPIs, engagement plans, client projects, stakeholder communications, reporting, and educational sessions. It requires cross-functional collaboration with sales, strategic account management, and member services, plus proactive risk identification and executive-level client management. Remote work is available with travel up to 25% of the time.

Leads Customer Success strategy and execution for enterprise demand partners using Bankrate private marketplaces. Responsibilities include optimizing engagement and conversion, expanding partnerships, improving onboarding and time to value, connecting Product, Marketing, and Sales, translating engagement data into ROI, and managing a high-performing team in a B2B2C fintech environment.

Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.

Provides the technical layer behind Customer Success by improving implementation handoffs, enabling Account Managers, leading post-go-live discovery and solutioning, and resolving escalations. The role diagnoses CRM, workflow, integration, reporting, and AI-agent issues; develops configuration guidance and enablement materials; coordinates with Support, Engineering, Product, Implementation, and Professional Services; and translates customer needs into scalable solutions and best practices for higher education use cases.

Owns a portfolio of approximately 40–50 mid-market accounts, driving onboarding, adoption, retention, renewals, expansion, business reviews, and customer advocacy. Builds strategic relationships, monitors customer health, aligns product value with business outcomes, and collaborates cross-functionally with Sales, Product, Support, and Marketing. Uses AI tools to improve account research, customer insights, success planning, risk identification, and workflow efficiency.

Manage approximately 45 enterprise client contracts representing over $20M in recurring revenue. Lead renewals, negotiate pricing and service terms, conduct business reviews, drive service adoption, resolve client risks, and identify upsell opportunities. Partner with legal, finance, sales, product, and executives to strengthen relationships, reduce churn, and grow existing accounts.

Manage strategic employer and health plan relationships as Pomelo Care’s primary customer contact. Lead implementations, business reviews, retention and expansion initiatives, risk mitigation, customer advocacy, and cross-functional projects. Use customer data and feedback to identify trends, improve outcomes, and deliver measurable value to clients, employers, and patients.

Provides post-sale support for B2B marketing campaigns and data services, serving as a bridge between customers, sales, and operations. Responsibilities include resolving inquiries, escalating issues, supporting campaign execution, developing customer success strategies, presenting reports and QBRs, tracking cases in Salesforce, and using Qlik and proprietary platforms. Requires strong communication, problem-solving, independence, and expertise in database marketing and SaaS platforms.