Top Customer Success Jobs in Portland, ME
The Sr. Customer Support Analyst at Vertafore plays a vital role in managing complex escalated customer issues, facilitating resolutions, and mentoring support staff for continuous improvement. They are responsible for identifying issues, improving product usability, and collaborating with various teams to enhance customer relationships.
Join Bonterra Tech as a Customer Support Specialist to provide exceptional customer support across email, chat, and phone channels. Master various software products, escalate technical issues, and collaborate with internal teams and customers.
The Contact Center Representative II is responsible for providing high-quality customer service and support via phone and email to nonprofit organizations and clients. Responsibilities include resolving inquiries, assisting agents, monitoring program deadlines, and escalating issues. Additional duties may include assisting with special projects and testing. Requirements include one year of support/customer service experience, strong communication skills, and proficiency in MS Excel, Zendesk, and SQL is a plus.
As a Customer Success Manager at Sprout Social, you will own the business relationship for a portfolio of enterprise customers in the US, provide personalized experiences, drive product adoption, and inspire customer loyalty.
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As a Claims & Disputes Specialist at Hotel Engine, you will collaborate with suppliers and internal teams to resolve billing discrepancies, investigate billing anomalies, communicate solutions internally and externally, and ensure incidentals are billed correctly. The role requires strong communication skills, basic accounting knowledge, ability to problem solve, and proficiency in Excel, Wex, and Salesforce.
Seeking a Quality Control Laboratory Associate Specialist to participate in method transfer, validation, routine testing, and laboratory readiness for vaccine products. Responsibilities include microbiology, assay validation, GMP compliance, troubleshooting, SOP writing, and process improvements. The role will be based in Durham, NC.
Perform laboratory testing on routine waters and product samples, collaborate in lab scheduling, troubleshoot equipment issues, support audits, and adhere to regulatory requirements. Bachelor's degree in a scientific discipline required.
Manage a team of Customer Success Managers to accelerate platform adoption and improve customer outcomes. Responsible for coaching team members, ensuring customer needs are met, and driving overall customer success. Lead efforts to improve technical health, deployment, and adoption activities for customers.
The Customer Experience Associate is responsible for handling customer issues, training customers on the platform, and providing support via live channels. They must be organized, accountable, and customer-focused to ensure customer satisfaction and resolve issues efficiently.
As an Associate Enterprise Customer Success Manager, you will partner with the Sales team, the Onboarding team, and the product team to ensure successful launch, adoption, and outcomes for enterprise level customers. You will develop long-term relationships, handle escalations, facilitate change management, and drive key client metrics. Travel up to 20% is required for this role.
As the Sr. Trust Policy Specialist at Taskrabbit, you will be responsible for keeping the Taskrabbit community safe by building and implementing internal policies to support the community at scale. You will work on continuous policy evaluation, improvement, and handling new issues.
The Member Support Manager at Bento is responsible for delivering a world-class member support experience for all Bento members and prospective members. They will lead the development, implementation, and optimization of member support processes across multiple channels and manage a team of Member Support team members.
Top Companies in Portland, ME Hiring Customer Success Roles
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