Top Customer Success Jobs in Peoria, IL

Manage a book of enterprise customers to drive adoption, renewals, and expansion for Chromatic and Storybook. Monitor customer health, surface risks, run business reviews, partner cross-functionally with Sales/Product/Engineering, create account plans, analyze usage metrics, and build scalable CS processes and playbooks.

The Senior Customer Success Manager at Thrive oversees customer relationships, ensuring successful delivery and engagement with Thrive's AI-powered solutions while managing renewals and expansion opportunities.

Deploy, configure, and integrate Nuclearn's AI platform on customer infrastructure (on‑prem/air‑gapped or cloud). Drive adoption through training and troubleshooting, act as technical advisor to plant engineers and IT, surface customer feedback to Product and Engineering, and own post‑go‑live relationships toward expansion.

Lead and develop a team of Customer Success Managers for SMB and Mid-Market, driving retention, renewals, product adoption, and expansion. Establish scalable processes, use data and AI/automation to optimize workflows, manage escalations, partner cross-functionally, and represent customer needs internally.

Serve as primary contact for strategic enterprise accounts; drive onboarding, adoption, retention, and expansion. Conduct QBRs, identify upsell opportunities, negotiate contracts, build custom reports and Salesforce workflows, coordinate cross-functional teams, monitor account health, and relay customer feedback to inform product roadmap.

The Senior Customer Success Manager drives customer value, enhances client relationships, manages account health, oversees multiple workstreams, and communicates with stakeholders to ensure successful software and service delivery.

Manage enterprise publisher accounts as the primary technical advisor. Monitor ad performance, diagnose and resolve technical issues, implement optimizations, coordinate escalations with internal teams, provide product expertise, educate publishers, and drive growth and retention.

Lead and grow a team of Customer Success Managers, ensuring customers realize value from NodeZero while engaging with strategic customer relationships and driving expansion opportunities.

The Associate Client Success Manager will build client relationships, ensure product usage, provide support, and contribute to onboarding and training for rehab therapy teams.

As a Customer Success Manager, you'll guide municipalities in using fleet management software for waste management, ensuring customer satisfaction and product utilization to achieve their goals.

Manage a portfolio of mid-market Gaming & Entertainment/Media advertisers to drive retention, revenue expansion, and platform adoption. Serve as a strategic advisor, lead onboarding and business reviews, optimize campaigns using data, identify upsell opportunities with Sales, monitor account health, and collaborate cross-functionally to improve playbooks and customer outcomes.

As Customer Success Manager, you will manage customer relationships, driving satisfaction and retention while promoting business growth. Oversee customer initiatives and collaborate with internal teams to enhance fleet and energy solutions.

Lead and build Covera's Center of Excellence Customer Success function for jumbo employer and health plan clients. Own strategic client relationships, act as executive advisor, manage onboarding and sales handoffs, deliver recurring performance reporting and QBRs, identify renewal and expansion opportunities, and coordinate internal teams to ensure ROI and client advocacy. Role requires travel to customer meetings and industry events.

Own retention, expansion, and value realization for a portfolio of accounting-firm customers. Drive renewals, forecast revenue, identify upsell opportunities, build executive relationships, create success plans tied to KPIs, identify and remediate churn risk, and translate customer insights into product and go-to-market priorities while collaborating cross-functionally.

Manage assigned accounts to achieve quota, drive renewals and expansion, build executive relationships, monitor adoption and customer health, coordinate technical support, run business reviews, maintain account administration, track activity in Salesforce and Gainsight, and develop consultative success plans to increase product uptake.

Lead post-sale success for a portfolio of enterprise customers: drive adoption, retention, and expansion; own account health and renewals; engage executives; orchestrate AE/TAM/Product/Support; run EBRs; surface expansion opportunities; and shape CS playbooks as a founding team member.

As a Client Success Manager, you'll manage client relationships, oversee technical project delivery, and ensure project milestones are met effectively, while using AI tools to enhance workflow and engagement.

Lead customer success outcomes for an enterprise B2B SaaS portfolio: drive adoption, health, retention, renewals, and scaled success motions. Build operating models, playbooks, dashboards, and cross-functional processes; mentor the team and manage success-related projects and executive reporting.

Manage a portfolio of strategic B2B SaaS accounts to drive retention and expansion. Build account strategies, lead executive conversations, connect product usage to business outcomes, use AI signals to prioritize work, and travel for customer meetings and company events.

Serve as the primary delivery lead for strategic customers, driving post-sales adoption and value across Microsoft cloud platforms. Manage stakeholder relationships, orchestrate delivery resources, track consumption and adoption, resolve blockers, run program reviews, and align technical solutions (Azure, Modern Work, Dynamics) to customer business outcomes. Use Microsoft delivery methodologies and collaborate with partners and account teams.

Provide day-to-day operational support for client accounts: attend client meetings and open enrollment, resolve claims/benefit/enrollment issues, coordinate across internal teams and vendors, maintain client trackers and systems, prepare renewals and plan documents, run ad hoc and client-specific reporting, and support escalations under the Client Success Executive.

Manage a large portfolio using tech-touch and semi-automated engagement to drive renewals, retention, and expansion. Design and optimize digital outreach and data-driven triggers, monitor health scores, qualify expansion leads, collaborate cross-functionally, and provide voice-of-customer insights to improve product and forecasting.

Lead a team of Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Coach and develop CSMs, set strategic priorities and metrics, manage risk, collaborate cross-functionally, recruit and scale the team, and champion the customer voice to influence product and process improvements.

Serve as primary point of contact and trusted advisor for assigned bank customers. Build relationships, drive product adoption and sales, manage sales pipeline, support contract negotiations, ensure regulatory compliance (GLBA), attend industry events, and monitor customer satisfaction.

Manage a portfolio of enterprise accounts (5-10), drive renewals and growth, serve as primary client contact, deliver business reviews and strategy sessions, translate performance data into compelling narratives, identify upsell opportunities, host relationship-building events, and generate referrals through strong client relationships.