Top Customer Success Jobs in Peoria, IL

Own technical and strategic success for complex enterprise accounts post-sale. Lead deployments, integrations, governance approvals, escalations, strategic reviews, and expansion opportunities while coordinating customers, Product, Engineering, Sales, Support, and external technology teams. Translate customer requirements into success plans and product insights, manage technical risks, influence roadmap direction, and mentor Customer Success colleagues. The role requires substantial cybersecurity expertise, enterprise SaaS experience, executive communication, and ownership of complex customer outcomes.

Deploy and scale AI voice agents for enterprise customers. Build conversation flows and integrations, debug APIs, webhooks, SIP, telephony, authentication, latency, and production issues, and work in customer codebases when needed. Partner with Product and Engineering to address product gaps, support customer growth, and launch new use cases. The role requires Mandarin and English fluency, strong technical problem-solving, customer communication skills, and Pacific Time overlap.

Leads strategic revenue transformation for enterprise customers using Gong’s AI Operating System. Partners with senior stakeholders to architect workflows, drive adoption and change management, quantify ROI, and deliver measurable revenue outcomes. Owns renewal and expansion strategies while collaborating cross-functionally to improve the customer journey, engagement, retention, and growth.

Manages SaaS client relationships and drives adoption, engagement, and learning program success. Advises stakeholders, monitors client health metrics, identifies risks, leads launches and enablement, coordinates cross-functional resources, and supports growth opportunities. Uses customer data, CRM systems, reporting dashboards, and AI tools to develop recommendations, communications, executive summaries, and action plans.

Manage a shared portfolio of SMB customers in a quota-carrying post-sales role. Drive retention, renewals, expansion, product adoption, and customer health through data-driven outreach, success planning, training webinars, and consultative conversations with finance stakeholders. Monitor usage metrics, identify risks and opportunities, document customer activity, and collaborate with Sales, Support, Product, and Operations. The role requires strong communication, organization, financial literacy, and familiarity with accounting systems.

Leads a pooled Customer Success team supporting a shared portfolio of customers. The manager coaches CSMs, manages coverage and capacity, drives onboarding, adoption, renewals, retention, and expansion, and establishes repeatable customer success plays. They use portfolio health metrics, CRM and customer success tooling, documentation standards, and automation to improve scalability. The role also partners with Sales, Renewals, Support, Product, and Professional Services to address customer risks and improve the overall customer journey.

Own strategic enterprise customer relationships from onboarding through growth, ensuring platform performance, alignment, retention, and expansion. Build executive stakeholder relationships, lead discovery and change-management sessions, resolve issues cross-functionally, create long-term growth plans, conduct business reviews, identify upsell and cross-sell opportunities, and collaborate with Product, Marketing, Sales, Implementation, and Risk teams. Travel approximately 30% and host executive customer engagements.

Own a portfolio of mid-market and enterprise customers, driving adoption, measurable outcomes, renewals, retention, and expansion. Develop success plans, manage escalations, lead executive business reviews, and identify upsell opportunities. Partner cross-functionally with Sales, Support, Engineering, Product, and Marketing to resolve issues and improve customer experience. Use Salesforce, Planhat, analytics, automation, and AI-assisted workflows to scale impact. Mentor CSMs and improve customer success processes.

Serves as a strategic customer advisor, building relationships, driving adoption, developing success plans, supporting renewals, and identifying growth opportunities. Provides customer training, conducts health checks, analyzes usage data, and advocates for customers during high-severity issue resolution. The role supports Cengage customers across Tennessee and requires 20–30% travel by air and car.

Own strategic customer relationships and account outcomes across complex healthcare and government accounts. Drive platform adoption, value realization, retention, renewals, expansion, and risk mitigation. Lead executive stakeholder conversations, business reviews, escalations, and cross-functional customer initiatives. Use customer and platform data to develop success plans, improve workflows, identify opportunities, and advocate for customer needs. Serve as a thought partner and resource to peers.

Manage a high-volume portfolio of approximately 160 SMB accounts across onboarding, training, adoption, retention, renewals, growth, and upsells. Build strategic customer relationships, monitor account data for churn and expansion opportunities, present performance insights, and advocate for customer outcomes. Use AI, automation, and customer success technologies to scale engagement and improve efficiency while collaborating with Sales, Product, Support, Data Science, and other teams.

Own post-sales customer outcomes for a technical SaaS platform. Lead onboarding, architecture workshops, integrations, success planning, adoption, business reviews, renewals, and expansion. Build relationships with executives, platform engineers, and DevOps teams while providing credible guidance on Kubernetes, RBAC, tenant isolation, and cloud infrastructure. Identify risks and growth opportunities, articulate business value, and advocate for customer needs internally.

Own a portfolio of enterprise merchants post-go-live, serving as the primary strategic contact. Lead QBRs, account health check-ins, renewals, retention efforts, merchant support, expansion opportunities, and technical projects. Maintain accurate Salesforce and Jira records, reporting, and account dashboards while coordinating with Professional Services, Support, Product, Engineering, Sales, and Finance. Build trusted relationships, resolve complex issues, and improve customer outcomes in a fintech SaaS environment.

Own post-onboarding relationships for a portfolio of SaaS CRM clients in the medical aesthetics sector. Drive adoption, conduct success reviews, optimize workflows and automations, troubleshoot integrations and messaging, monitor account health, identify expansion opportunities, and maintain client success plans. The role requires hands-on CRM expertise, strong troubleshooting and communication skills, client-call leadership, and the ability to manage multiple accounts remotely.

Own the customer lifecycle from onboarding and deployment through adoption, renewals, and account expansion. Coordinate cross-functional implementation efforts, analyze platform usage, conduct QBRs, manage executive relationships, identify upsell opportunities, and serve as a product expert. The role requires strong project management, communication, analytical, and stakeholder management skills, cybersecurity experience—particularly in OT—and approximately 30% customer travel.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Own the post-sales customer journey for manufacturing-focused SaaS clients, including onboarding, training, adoption, success planning, renewals, expansion, executive business reviews, and escalations. Analyze usage data to demonstrate ROI, build customer advocacy, and identify risks. Collaborate with Product, Engineering, Support, Sales, and Marketing to address customer needs and influence product roadmap and go-to-market strategy.

Provides the technical layer behind Customer Success by improving implementation handoffs, enabling Account Managers, leading post-go-live discovery and solutioning, and resolving escalations. The role diagnoses CRM, workflow, integration, reporting, and AI-agent issues; develops configuration guidance and enablement materials; coordinates with Support, Engineering, Product, Implementation, and Professional Services; and translates customer needs into scalable solutions and best practices for higher education use cases.

Manage a portfolio of 220+ mid-market customer accounts after onboarding. Drive product adoption, customer health, retention, renewals, and expansion through strategic, digital, and AI-enabled engagement. Monitor usage trends, identify risks, support escalations, advocate for customer needs, and collaborate cross-functionally on improvements. The role requires strong communication, customer data analysis, prioritization, SaaS customer success experience, and comfort using AI tools and evolving technologies.

Owns a portfolio of approximately 40–50 mid-market accounts, driving onboarding, adoption, retention, renewals, expansion, business reviews, and customer advocacy. Builds strategic relationships, monitors customer health, aligns product value with business outcomes, and collaborates cross-functionally with Sales, Product, Support, and Marketing. Uses AI tools to improve account research, customer insights, success planning, risk identification, and workflow efficiency.

Supports customers through ticket triage, emergency phone support, technical guidance, and best-practice consultation. Processes customer materials through glossary development tools, validates glossaries using human and machine testing, and assists with customer success workflows, tracking, reporting, and sales data requests. The role is fully remote and focused on helping clients deliver accurate real-time translation events.

Manage strategic employer and health plan relationships as Pomelo Care’s primary customer contact. Lead implementations, business reviews, retention and expansion initiatives, risk mitigation, customer advocacy, and cross-functional projects. Use customer data and feedback to identify trends, improve outcomes, and deliver measurable value to clients, employers, and patients.

Owns strategic customer success for complex financial services accounts, building executive partnerships and long-term success plans. Leads cloud, data, security, digital workplace, and AI transformation initiatives across global teams and workstreams. Coordinates Microsoft, partner, and customer stakeholders, drives adoption and measurable business outcomes, manages risks and escalations, and coaches others. The role requires substantial customer-facing consulting or portfolio management experience, executive presence, and experience with enterprise transformation in regulated industries.

Provides post-sale support for B2B marketing campaigns and data services, serving as a bridge between customers, sales, and operations. Responsibilities include resolving inquiries, escalating issues, supporting campaign execution, developing customer success strategies, presenting reports and QBRs, tracking cases in Salesforce, and using Qlik and proprietary platforms. Requires strong communication, problem-solving, independence, and expertise in database marketing and SaaS platforms.

Own post-sales relationships for a portfolio of Series B+ tech clients, lead implementations and onboarding (including ATS/HRIS API integrations and SSO), develop success plans tied to hiring goals, train client teams, analyze and present ROI metrics, advocate customer needs to product, and drive adoption and upsell across Symbal's AI recruiting platform.