Top Customer Success Jobs in Peoria, IL

The Global DE&I and Talent Attraction Specialist role at Capco involves developing and implementing inclusive talent attraction strategies, managing recruitment marketing collateral, enhancing employer brand reputation, and supporting global DE&I initiatives.

The Chat Support Associate will engage with veterinary professionals to assist them in purchasing decisions using the Vetcove platform. Responsibilities include responding to inquiries via chat, email, and phone, troubleshooting issues, managing accounts, and collaborating with cross-functional teams to enhance platform features.

The Customer Support Manager will lead the development and optimization of customer support processes, manage an offshore support team, and enhance the customer experience through various channels. Responsibilities include training staff, measuring performance, and collaborating with other departments to improve workflow and communication.

Spark is hiring an Agency Contracting Specialist responsible for ushering new agencies through the contracting process. This role requires experience working with high priority clients, ensuring deliverables are completed efficiently, and an obsession with client success.

As an Enablement Specialist at CompanyCam, you will assist in creating initiatives and programs to enable customer-facing teams. Your responsibilities include coordinating with departments, leading feedback meetings, creating training content, developing metrics, onboarding new hires, and more. The role focuses on enhancing team performance, promoting growth, and driving revenue. The starting salary range for this position is $70,000 to $75,000 with additional benefits and equity offered.

Hiring a Live Scan Review Specialist to provide scan reviews of digital impressions for dental practice clients. Requires CAD/CAM digital design experience, knowledge of dental anatomy, customer service skills, and the ability to adapt to new technologies. Must have chairside and lab experience, along with the ability to problem solve independently and deliver exceptional customer service.

As a Live Scan Review Specialist, you will provide feedback on digital impressions to dental practice clients, utilize SOPs to remain informed on workflows and technology, and collaborate with the team to deliver optimal solutions to customers.

Customer Support Specialist at Jellyfish responsible for troubleshooting customer issues, educating clients, setting up configurations, coordinating with teams, and providing front line support. Must have technical support experience, knowledge of Jira, Git, REST APIs, HTTP, and customer service skills. Bonus points for Python, Linux, Django, PostgreSQL, AWS S3 knowledge.

Responsible for renewing customer contracts, supporting Customer Success and Revenue organizations, and identifying upselling opportunities. Collaborates with various departments to maximize renewal success. Manages renewal lifecycle, engages with counterparts to mitigate risk, and partners with sales executives. Requires basic understanding of business development, sales, and customer success, strong communication skills, and business sense.