Director of Customer Success - Energy Management

Gridium’s mission is to hasten the transition to a low-carbon economy. We are looking for a Director of Customer Success to help us lead the management of the next generation of energy and operations software tools for buildings. This is a senior level position focused on account management, customer success leadership, driving net revenue retention and account expansion.

The Director of Customer Success will be responsible for customer success and strategic account expansion matters. This includes:

• Managing the commercial relationship for key accounts, including renewals and identifying expansion opportunities, while partnering with Sales on new business opportunities.

• Managing the workload and work product of a team of Energy Managers and Energy Analysts.

• Directing the commercial focus of the Customer Success team, ensuring that technical delivery and energy analysis directly support retention and expansion goals.

• Working directly with a set of assigned customers to achieve deep energy savings in their buildings by providing them with senior level advice and expertise on energy management, building operations, utility bills/rates, sustainability, and other topics related to energy use in commercial real estate.

• Working with the Customer Success and Sales teams to develop account plans that map customer objectives to Gridium’s value, then using commercial health insights to surface churn risks early and guide targeted retention and expansion actions.

• Building and maintaining strong, long lasting executive level customer relationships.

• Ensuring the timely and successful delivery of our solutions according to customer needs and strategic objectives.

• Extensive (7+ years) prior work experience in a Customer Success or Account Management role. Preference will be given to candidates with significant experience in Energy Management, Sustainability, Facilities Engineering or Commercial Real Estate.

• Demonstrated experience in a senior or leadership capacity, including managing the work product of a team, mentoring, or leading complex projects.

• Demonstrated experience owning a revenue or retention quota in a customer success or account management capacity is required.

• Strong business acumen and judgment and a proven ability to negotiate and close account expansion deals. The position will be measured on revenue goals from retention and expansion.

• Track record of influencing commercial outcomes within existing customers through value realization, executive alignment, or identifying expansion ready use cases.

• Ability to travel monthly to visit in person with customers.

• Bachelor's degree required. Master's degree in a relevant area preferred.

• Prior experience with advanced energy and/or financial spreadsheet modeling.

• Experience in Energy Management. Preference will be given for candidates with a CEM or similar certification.

• You must currently live in and have the legal right to work in the United States.

This role offers a base salary between $130,000 and $150,000, depending on experience, plus a target annual commission of approximately $40,000, bringing total on-target earnings to $170,000–$190,000. The compensation package also includes an equity grant, a 401(k) with 4% match, a great health plan, vision, dental, generous parental leave, and a flexible vacation policy — we want you to take the time off you need so that you are happy and productive.

Gridium is a venture-backed SaaS application provider with a mission to bring cost-effective energy savings to commercial real estate. We have been delivering deep energy savings to our customers for fourteen years, and we are now growing faster than ever due to increasing demand for real energy solutions.

We have been an all-remote company since our founding, and we love the flexibility it affords. Remote work allows you to structure your day with minimal interruption so that you can get stuff done in the style that makes most sense for you. (And if for you that means an office in a coworking space, we’ll provide that too.)

Spending time face-to-face is important, so several times each year we pick a city and meet up for several days of highly productive and fun planning and doing. We have a casual, cooperative work environment where everyone’s ideas matter.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.