Top Entry Level Customer Success Jobs in Houston, TX

Leads a North America-based team of Customer Success Managers and Architects. Responsibilities include coaching and developing talent, managing staffing and hiring, strengthening executive customer relationships, supporting adoption and renewals, coordinating escalations, partnering cross-functionally, and improving customer success processes and tools.

Provides post-sales technical consulting and advisory support to GitLab customers. The role drives adoption, utilization, measurable business outcomes, renewals, and expansion through tailored solution programs, workshops, demos, and enablement. It partners with Sales, Product Management, Engineering, and Professional Services while serving as a trusted advisor on DevSecOps practices, architecture, and GitLab use cases.

Manages Customer Success Engineering for GitLab, an intelligent DevSecOps orchestration platform. The provided description contains no specific responsibilities or qualifications, but indicates a remote role supporting GitLab’s customer success and technical product environment. GitLab emphasizes AI-enabled workflows, collaboration, professional development, and employee benefits.

Manages a portfolio of B2B eCommerce and remote safety service accounts. Responsibilities include customer engagement, account growth, outbound sales, onboarding, billing, invoicing, order fulfillment, vendor coordination, subcontractor scheduling, quoting, CRM activity tracking, and issue resolution. The role partners with Purchasing, Warehouse, Accounts Receivable, and eCommerce teams to improve customer ordering experiences and meet billing and delivery commitments.

Manage customer success engagements for a portfolio of accounts by building trusted relationships, understanding customer goals, improving retention and product adoption, identifying growth opportunities, and collaborating cross-functionally. Use customer data and feedback to drive impactful engagements, support continuous improvement, and represent ICIS at customer events when required. Fluency in English, Spanish, and Portuguese is required.

Manage Client/Talent partnerships from onboarding through ongoing relationship health. Responsibilities include facilitating alignment calls, advising on collaboration practices, resolving dissatisfaction and cultural misalignment, tracking partnership health, maintaining HubSpot, Slack, AI, and spreadsheet infrastructure, and representing partnership needs internally. The role requires strong relationship and expectation management, strategic judgment, dynamic problem solving, cross-cultural understanding, and proactive portfolio ownership.

Own the post-sale customer journey for software accounts, including onboarding, technical setup, training, adoption, renewals, retention, support, and expansion. Lead customer meetings and business reviews, create educational content, identify renewal risks, partner with sales, and improve customer success processes and engagement templates.

Lead and modernize the full post-sales operation, including implementation, support, and customer success for more than 9,000 customers. Own retention, renewals, expansion alignment, forecasting, customer success metrics, and scalable operating models. Lead AI initiatives to improve onboarding and customer experience, oversee post-sale teams, collaborate cross-functionally, and foster continuous improvement in a high-growth B2B SaaS environment.

Support strategic energy and natural resources customers across Houston and North America. Partner with Customer Success Managers and Account Managers to deepen stakeholder relationships, drive product adoption, identify customer risks and expansion opportunities, coordinate internal expertise, and communicate customer insights. The role requires strong energy-industry knowledge, commercial awareness, executive presence, cross-functional collaboration, and frequent in-person customer engagement.

Leads the Client Success organization, developing strategy, team performance standards, customer engagement models, retention programs, and revenue-growth initiatives. Oversees customer relationships, health, account planning, renewals, cross-sell and upsell opportunities, and executive-level engagements. Partners closely with Sales and cross-functional teams to resolve issues, improve customer experience, identify account opportunities, and communicate customer insights. Establishes KPIs, monitors performance, and reports retention, growth, engagement, and escalation metrics to executive leadership.

Manage relationships with high-value enterprise accounts, ensuring customer satisfaction, order resolution, onboarding, product adoption, and revenue growth. Monitor customer health, risks, satisfaction, and performance metrics; coordinate internal teams to resolve priority issues and support integrations, releases, and upsell opportunities. Partner with account managers, sales, technology, marketing, quality assurance, and customer experience teams to execute account strategies and maintain strong customer relationships.

Supports Customer Success Managers and customers through webinar and event coordination, platform customizations, product adoption analysis, content collaboration, and process improvement. The role manages global schedules, supports live virtual events, coordinates with cross-functional teams, launches customer engagement features, and identifies workflow and automation improvements to increase team efficiency and customer value.

Manage and support long-term SaaS customers by providing software guidance, training, adoption support, renewals, upselling, and relationship development. Handle support inquiries, recommend best practices, meet retention and adoption quotas, identify referral and case study opportunities, and collaborate across departments. The role is remote within the United States, with occasional travel possible.

Own post-sales customer outcomes for a technical SaaS platform. Lead onboarding, architecture workshops, integrations, success planning, adoption, business reviews, renewals, and expansion. Build relationships with executives, platform engineers, and DevOps teams while providing credible guidance on Kubernetes, RBAC, tenant isolation, and cloud infrastructure. Identify risks and growth opportunities, articulate business value, and advocate for customer needs internally.

Manage approximately 30 enterprise SaaS accounts across onboarding, adoption, renewals, and expansion. Lead kickoffs, success planning, QBRs, health reviews, enablement, and ROI discussions. Identify risks, resolve technical and business blockers, and coordinate with Sales, Support, Solutions Engineering, Product, and Engineering. Provide customer feedback, improve scalable success programs, and drive retention, adoption, and revenue growth.

Supports customers through ticket triage, emergency phone support, technical guidance, and best-practice consultation. Processes customer materials through glossary development tools, validates glossaries using human and machine testing, and assists with customer success workflows, tracking, reporting, and sales data requests. The role is fully remote and focused on helping clients deliver accurate real-time translation events.

Own customer onboarding, rollout, adoption, retention, renewals, and expansion for dealership accounts. Lead trainings, QBRs, operating cadences, escalations, and KPI tracking while building trusted relationships with dealership leaders. Coordinate with product and engineering on integrations, troubleshooting, and customer feedback. The role also contributes to improving customer success playbooks and processes in an early-stage B2B SaaS environment.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Supports more than 120 school districts through proactive outreach, customer support, relationship management, product adoption, retention, and engagement efforts. Responds to inquiries, prioritizes accounts using customer health data, escalates issues, gathers feedback, and collaborates with onboarding, sales, and professional services teams. The role requires strong organization, communication, empathy, follow-through, and the ability to manage a high-volume customer portfolio.

Supports a portfolio of 120+ school districts through proactive outreach, day-to-day assistance, customer engagement, retention, and product adoption. Responds to inquiries, manages account priorities, gathers feedback, and identifies growth opportunities in partnership with Sales, Onboarding, and Professional Services. The role requires strong organization, communication, empathy, adaptability, and the ability to use customer data and tools to manage high-volume customer relationships.

Own customer onboarding, implementation coordination, training support, ongoing relationship management, and monthly check-ins for churches using Nurture. Translate between customers and engineering, document scalable playbooks, improve support workflows, and identify automation opportunities. The role will progressively manage an assigned book of approximately 50 churches while partnering with the Head of Customer Experience and traveling periodically for in-person training and customer engagements.

Own the end-to-end customer journey for AgentPro by onboarding clients, leading product enablement, driving feature adoption, monitoring usage and retention metrics, managing renewals, identifying expansion opportunities, resolving escalations, triaging technical issues, and collecting NPS and customer feedback. Coordinate with grant delivery specialists to ensure deadlines, quality standards, service agreements, and grant delivery expectations are met.

Own the post-sale customer relationship from agreement development through onboarding, integration, enablement, adoption, retention, and expansion. Build and troubleshoot customer integrations, support users in complex environments, triage platform requests, provide product feedback, and create scalable documentation and playbooks. Initially operate as a solo customer success function reporting to the CTO, then build and lead a growing customer success team.

Support users of the TerraSIGNAL agronomy software platform, resolve and prioritize help requests, escalate technical issues, create documentation and training materials, develop AI knowledge-base content, deliver user training, evaluate resolution trends, and test software modules, procedures, and data workflows. The role requires agricultural or technical education, software support experience, strong communication, and familiarity with digital agriculture technologies and spatial data.

Define and execute a global Customer Success strategy for Networking Services, including lifecycle frameworks, SaaS adoption, digital engagement, customer health, retention, renewals, expansion, and advocacy. Lead cross-functional transformation across Services, Sales, Support, Product, Delivery, Renewals, and Digital Experience teams. Establish governance, success metrics, segmentation, and data-driven processes across a global matrixed organization.