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As a Systems Administrator Level III, you'll provide support for implementing, troubleshooting, and maintaining IT systems. Responsibilities include managing system infrastructure, Tier 1 and Tier 2 problem resolution, optimizing system operations, and configuring UNIX and Windows operating systems, along with comprehensive support for both client and server devices.
As a Technical Support Engineer, you will partner with customers to understand their technical needs, drive service level agreements through tracking and resolving cases, participate in escalations, onboard new accounts, and conduct internal training to enhance team knowledge.
As a Field Technical Support Engineer II at Markforged, you will provide exceptional technical support, develop product knowledge, troubleshoot issues, create documentation, conduct training, and perform on-site maintenance and repairs while ensuring a positive customer experience.
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As a Principal Consultant at Inspire11, you will manage engagement delivery, oversee quality assurance, and lead project planning. Your role will involve business development, talent management, and guiding teams through delivery phases including solution architecture and requirements gathering. You'll also present proposals and establish Statements of Work for client projects.
The Senior ITSM Manager will oversee ITSM processes within a collaborative environment, guiding team members, ensuring adherence to ITIL standards, supporting staff with reporting and training, and managing incident and change processes to enhance service quality and customer experience.
The IT Manager will manage and optimize the IT infrastructure and processes at Flex, overseeing multiple IT initiatives, collaborating with leaders across departments, mentoring team members, and ensuring performance and security standards are met. This role requires a blend of strategic thinking and hands-on project management.
The Senior Consultant will work with business stakeholders to analyze data needs and implement data retention strategies. Responsibilities include developing data models, and reporting and visualization tools, primarily using Power BI and SQL.
The Technical Support Representative provides the first point of contact for users contacting the IT Service Desk, responding to and managing incoming calls, tracking information in an incident management system, resolving issues, and escalating complex inquiries to senior agents. They also develop technical knowledge of systems, create support documentation and ensure customer satisfaction through efficient follow-up.
The IT Consultant will oversee the ITIL change management process, ensuring successful planning, scheduling, implementation, and documentation of changes. Responsibilities include improving change management processes, facilitating CAB meetings, conducting risk analysis, developing reports, and training users to minimize disruption to services.
The Firmwide Immersive Technology Specialist develops immersive environments for architectural projects, manages visualization processes, works independently on visual projects using game technologies, collaborates in training others, and supports firm culture and financial efficiency.
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