Top Senior Operations Jobs in Cleveland, OH

Leads strategic operations for Microsoft’s Core commercial organization, managing executive business rhythms, governance, operating cadence, and cross-organizational alignment. Partners with senior and regional leaders to translate strategy into measurable execution, surface risks and dependencies, improve decision-making, and ensure accountability. Establishes scalable processes, tools, and standards while driving continuous improvement and adoption of AI-enabled capabilities.

Own and build the revenue operations function across Sales, Marketing, and Customer Success. Lead revenue strategy, GTM systems, lead routing, territory design, forecasting, reporting, deal desk, compensation planning, and cross-functional processes. Manage Salesforce, HubSpot, Gong, Intercom, warehouse integrations, APIs, Python, and AI tooling to improve data quality and operational efficiency. Partner with Finance, Analytics, and GTM leadership while managing a Revenue Operations Manager and directing GTM engineering resources.

Owns marketing operations, pipeline analysis, attribution, lead routing, HubSpot administration, and Salesforce alignment. Builds reporting and attribution models, manages funnel conversion and marketing automation, maintains data quality, and recommends improvements to pipeline generation. Partners with Marketing, Sales, SDR, and executive leadership to measure campaign performance, improve lead management, and support forecasting and GTM reviews.

Owns US customer and commercial operations for a healthcare hardware and AI company. Responsibilities include forecasting camera demand, managing manufacturing partners and inventory, launching repair and replacement services, executing and negotiating customer contracts, managing legacy obligations, creating SOPs and policies, and automating operational workflows with AI tooling. The role is remote, US-based, with occasional travel for customer engagements and team offsites.

The Business Operations Lead role involves coordinating projects, analyzing data, and developing strategies to enhance business operations at Atticus, a platform supporting those in crisis.

Leads global onboarding operations by building governance frameworks, SOPs, SLAs, workflows, and automation. Analyzes operational telemetry and activation metrics, partners with Product and Engineering on platform controls, translates technical changes for operations teams, manages escalations, documents processes, and mentors staff. The role requires strong data fluency, cross-functional program execution, and experience operating in ambiguous, regulated technology environments.

Lead and scale Automatiq’s offshore B2C support operation for secondary ticketing. Manage the BPO partner, staffing, training, workflows, escalation paths, service levels, quality, and multichannel consumer support. Oversee high-stakes event-day issues, establish performance metrics and reporting, protect the brand experience, and continuously improve operations as volume grows.

Manage the operational infrastructure for sales and field enablement programs, including planning, scheduling, launch readiness, platform administration, reporting, governance, stakeholder coordination, and process improvement. Measure program adoption, completion, and impact on field performance while optimizing enablement and learning systems. The role requires strong project management, data analysis, communication, and stakeholder management skills, with experience supporting distributed teams and enablement technologies preferred.

Leads regional operations and partner relationships across North and Latin America for a global travel and hospitality platform. Executes multi-market programs, improves operating processes, monitors performance, coordinates cross-functional teams, and provides leadership recommendations. Requires strong stakeholder management, analytics, and independent prioritization skills, with experience in regional operations, partnerships, business development, or strategy. The role is a remote, full-time U.S. contract position.

Owns the marketing operations strategy, systems architecture, data integrity, lead lifecycle, routing, attribution, reporting, governance, and marketing technology roadmap. Partners with sales and revenue operations, manages vendor decisions, ensures compliance, and leads the marketing operations team. The role requires strong HubSpot and Salesforce expertise, analytical judgment, cross-functional leadership, and the ability to align marketing and sales around reliable funnel definitions and performance metrics.

Oversee pre-litigation operations for a personal injury law firm, managing case managers, paralegals, and team leads. Responsibilities include workload assignment, performance management, workflow optimization, SOP development, compliance, KPI monitoring, case documentation, and cross-department coordination. The role ensures cases progress efficiently from intake through litigation while maintaining quality, productivity, and client service standards.

Build and manage revenue operations for SDR, Solutions Consulting, and Partnerships teams. Own reporting, dashboards, pipeline analysis, operating reviews, lead routing, deal registration, workflow design, and process improvements. Partner with GTM Systems and executive leaders on strategic projects and technology roadmap priorities. Use AI and automation to accelerate analysis, surface insights, and reduce manual work while independently prioritizing competing demands.

Own and automate employee joiner, mover, and leaver processes across HR, identity, collaboration, ticketing, and SaaS platforms. Administer Okta, Jira Service Management, Google Workspace, Atlassian, Slack, and Zoom; build Python, API, orchestration, and AI-assisted workflows with strong security controls. Manage SaaS and non-human identities, licenses, audit evidence, and automation governance while partnering cross-functionally to improve service delivery and reduce manual effort.

Leads CRM, marketing systems, automation, data quality, funnel analytics, lead routing, attribution, and audience development. Partners with marketing, sales, product, engineering, clinical, analytics, and payor teams to improve commercial workflows and application conversion. Manages a CRM Administrator, supports territory managers, uses AI to identify campaign opportunities, and provides reporting for payor negotiations. The role is fully remote with periodic in-person retreats.

Manage IT operations, support-team performance, technical escalations, identity and access management, macOS endpoint administration, collaboration and telephony systems, service workflows, automation, reporting, license utilization, and audit readiness. The role partners with Security and cross-functional teams to maintain compliant systems, improve onboarding and offboarding, establish operational standards, and enhance IT efficiency through automation and AI.

Own and optimize Rain’s revenue and go-to-market systems, including HubSpot CRM. Design scalable processes, automate workflows, improve data quality, align cross-functional teams on KPIs and handoffs, and deliver insights that support revenue strategy. The role also drives systems adoption through documentation and training, evaluates productivity tools, and partners with senior leadership to improve funnel efficiency and operational excellence.

Own operational reporting, diagnostic analysis, capacity planning, platform administration, system changes, process improvement, and cross-functional program execution. Partner with Product, Engineering, workforce planning, vendors, training, and quality teams to improve operational performance. Lead accountability mechanisms, roadmap alignment, AI and automation initiatives, and scaled delivery while mentoring teammates and influencing without formal authority.

Own revenue operations for a core sales segment, including forecasting, pipeline reviews, QBRs, annual planning, capacity modeling, territory design, and quota setting. Partner with sales, finance, enablement, and other cross-functional teams to improve processes and adoption. Use AI tools and RevOps platforms to automate reporting, identify pipeline and forecast anomalies, address process gaps, and provide strategic recommendations to sales leadership.

Leads and develops the program management leadership team, establishes operational vision, strengthens systems and processes, and aligns operations with growth initiatives. The role is accountable for program excellence, team performance, organizational culture, client satisfaction, coordinator engagement, and scalable delivery. It requires strategic execution, multi-layer leadership, cross-functional collaboration, and monthly travel for retreats, summits, and industry events.

Leads revenue operations across sales, customer experience, marketing, finance, and product. Oversees forecasting, pipeline management, territories, quotas, reporting, dashboards, CRM administration, integrations, and data quality. Manages revenue operations analysts and improves customer lifecycle processes, retention, upsell, and cross-functional workflows. Uses Salesforce and related revenue systems to deliver actionable performance insights, support business reviews, and drive revenue growth.

Supports DHA knowledge management, collaborative portals, SharePoint solutions, business process management, web content, and user training. Develops taxonomies, policies, workflows, PowerApps, and Power Automate solutions; manages permissions, repositories, content compliance, and sensitive information. Facilitates Communities of Practice and Integrated Product Teams, provides help-ticket support, conducts knowledge audits, and assists with portal and website administration.

Lead global hotels acquisition revenue operations: define acquisition strategy, own end-to-end funnel, optimize lead prioritization and onboarding handoffs, design incentive and quota programs, forecast and capacity plan, build analytical models, and partner cross-functionally to scale performance.

Leads post-sales revenue operations across implementation, subscriptions, renewals, upsells, work orders, billing readiness, and customer lifecycle changes. Owns Salesforce requirements, workflow controls, automation, UAT, documentation governance, cross-functional project delivery, and team development. Partners with Customer Success, Finance, Product, Salesforce Development, Deal Desk, and field operations to improve data integrity, scalability, operational visibility, and execution.

Leads Waymark’s strategic planning, OKR management, executive operating rhythm, internal communications, and business process development. Partners with the CEO and executive team to translate strategy into goals, improve cross-functional coordination, manage decision-making systems, produce executive and board communications, and drive high-priority initiatives. The role requires strong analytical, communication, financial modeling, process design, and influence skills in a healthcare-focused, high-growth environment.

Partners with sales leadership to execute go-to-market strategy and improve revenue operations across the Americas. Owns forecasting, pipeline health, territory alignment, CRM governance, quarterly planning, dashboards, lead routing, and GTM workflows. Collaborates with Finance, Marketing, and other stakeholders to improve reporting, data hygiene, processes, documentation, and system rollouts. Provides analysis and operational insights in a fast-paced, scaling environment.