Top Customer Success Jobs in Ann Arbor, MI

Manage strategic New Verticals accounts as a Customer Success Manager: drive program strategy, adoption, growth, renewals, and forecasting. Lead consultative customer engagements, analyze usage, identify expansion opportunities, and collaborate cross-functionally to deliver value and retention.

The Customer Success Associate will enhance customer experiences by supporting onboarding, managing billing processes, and driving customer engagement and retention initiatives.

Manage a portfolio of enterprise SaaS customers to drive retention, renewals, and expansion. Coordinate cross-functional teams, define success metrics, drive product adoption and enablement, surface voice-of-customer insights, manage escalations and commercial negotiations, and maintain CRM records to ensure scalable, high-touch account success.

Supervises the Global Client Success team, coordinates workloads, develops training programs, oversees help desk functions, and monitors team KPIs to enhance client experience with laboratory submissions.

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

As a Customer Success Manager, you will lead onboarding, guide technical implementation, maintain conversion rates, and enhance customer engagement and revenue growth.

Serve as primary relationship manager for Paytronix customers, driving onboarding, QBRs, adoption, and retention. Advocate customer needs internally, coordinate cross-functional teams, identify risks, and provide consultative guidance to maximize platform value.

As a Customer Success Manager, you will ensure customer success and satisfaction, build strong relationships, drive value and ROI, and manage account health while providing product training and engagement strategies.

As a Customer Success Manager, you will manage a portfolio of enterprise accounts, build relationships, analyze data for insights, and ensure customer satisfaction.

The Customer Success Manager II manages customer relationships, driving platform adoption and retention, while collaborating with various departments to ensure client success.

The Scaled Customer Success Manager will own and optimize the startup program, focusing on customer journey, activation, retention, and growth using automation and workflows.

The Customer Success Manager at Antenna will manage critical customer relationships, ensuring engagement and growth through tailored applications of Antenna's data and products.

The Senior Customer Success Manager will lead post-sales engagements for enterprise customers, driving onboarding, support, and customer advocacy while ensuring successful outcomes and product adoption.

The Customer Success Manager will drive customer implementation, retention, and expansion by managing accounts, providing support, and ensuring clients realize the value of Skydio's solutions.

The Customer Success Manager will lead onboarding, maintain relationships, analyze data, facilitate renewals, and gather customer feedback while managing complex district implementations.

Manage and drive success for a portfolio of up to 35 customer accounts in the healthcare sector, ensuring value realization and customer satisfaction.

Manage a portfolio of mid-market healthcare customers, ensuring retention and expansion by leveraging EHR expertise and driving workflow optimizations.

Own the full customer lifecycle for a book of sales tax customers: lead onboarding to time-to-value, maintain account health and expansion, triage escalations, forecast and execute renewals, run business reviews, track CS metrics, and collaborate with Sales, Support, and Product to improve processes and product.

Act as the trusted technical advisor for named customers to deploy, onboard, train, and support cloud HPC workflows. Analyze customer environments, drive migrations from on-prem to cloud, expand Rescale usage, present solutions externally, and relay product feedback to improve the ScaleX platform.

Act as the embedded operational lead for an enterprise contingent workforce program: own onboarding, classification, escalations, reporting, and client relationships while coordinating cross-functional teams and improving processes, SOPs, and tooling. Use AI tools to streamline communications, documentation, and reporting.

Serve as a senior technical customer advocate owning onboarding, adoption, and advocacy for enterprise customers. Lead complex technical issues, analyze usage and risk, develop success plans, advise on IAM and cloud architectures, collaborate with Product and Engineering, and drive value realization across the Ping platform. Occasional travel and after-hours coverage required.

Manage and mentor a team of Customer Success Managers, drive retention and expansion, analyze customer health to mitigate churn, align cross-functional strategies, optimize workflows, and present insights to leadership to improve processes and growth.

Manage a portfolio of enterprise customers across APAC to drive retention, satisfaction, and growth. Own onboarding, client journey optimization, executive reviews, cross-functional alignment, and playbook-driven communications. Monitor usage metrics, identify process improvements, and act as client advocate to shape product and service delivery.

Own technical account health for enterprise publisher partners: lead implementations, validate integrations, drive adoption, optimize platform performance, troubleshoot escalations, and collaborate with product and engineering to resolve complex technical issues.

Manage a portfolio of clients to drive value realization, onboarding success, and renewals. Act as trusted advisor, provide consultative guidance on financial planning processes, leverage data and CSM tools (Gainsight, SFDC) to identify risks/opportunities, collaborate cross-functionally, support escalations, and build scalable, repeatable success processes.