Top Remote Customer Success Jobs

Leads post-sales transformation and customer success for strategic U.S. Federal accounts. Builds C-level relationships, drives adoption, renewals, customer satisfaction, expansion, and value realization. Partners with account executives, internal teams, and strategic partners to mitigate risks, establish success metrics, and execute scalable business transformation strategies.

Owns post-sale relationships for strategic U.S. Federal customers, advising C-suite stakeholders on ServiceNow adoption, transformation, governance, retention, and expansion. Leads complex multi-workstream programs, resolves escalations, mitigates churn risks, develops value and adoption strategies, identifies professional services opportunities, and mentors customer success teams. Partners with sales, delivery, and executives to improve customer satisfaction, platform value, renewals, and up-sell or cross-sell outcomes.

Leads Customer Success strategy for Workforce and Insurance customers, managing seven CSMs and enterprise relationships. Owns retention, net revenue retention, expansion, customer journey optimization, segmentation, executive business reviews, strategic account plans, and Sales-to-CS coordination. Uses customer data, automation, and AI-enabled tools to improve efficiency and outcomes. Coaches a distributed team, manages organizational change, and partners cross-functionally to reduce churn and drive customer value.

Develop enterprise customers’ automation strategies, identify and deploy high-value AI-enabled use cases, quantify ROI, and drive adoption, renewal, and expansion. Build executive and stakeholder relationships, advise on governance and scalable orchestration, coordinate internal and customer teams, interpret usage data, and create repeatable methodologies and playbooks for Zapier’s enterprise customer success program.

Develops customer relationships, drives product adoption, expansion, and retention, leads onboarding, demonstrates product capabilities, communicates releases, gathers customer feedback, tracks success metrics, and informs product priorities. Requires strong communication, stakeholder influence, technology learning, and customer success experience in product or technology environments.

Manage 100–200 mid-market accounts, helping customers adopt Samsara’s IoT platform, achieve measurable operational value, and renew or expand. Build success plans, conduct operational workshops, explain technical integrations, resolve issues with cross-functional teams, and prioritize engagement using AI tooling. The role also contributes to customer success playbooks, workflows, and AI-powered operating motions.

Manages U.S. Federal Government customers throughout the customer lifecycle, serving as a trusted advisor and driving product adoption, engagement, growth, and business value. Builds executive relationships, supports enterprise deployments, translates customer needs into solutions, develops onboarding strategies, communicates product changes, gathers feedback, and contributes to business cases and transformational goals in partnership with Moveworks.

Manage strategic enterprise customer accounts by driving product adoption, value realization, satisfaction, renewals, and expansion. Develop success and account plans, lead executive business reviews, coordinate cross-functional resources, resolve complex customer challenges, and communicate customer insights to leadership. Maintain account health data in Gainsight, create customer advocacy content, and leverage AI-enabled solutions to improve customer success workflows. The role is remote in the United States with travel up to 40%.

Manage post-sale relationships with merchant partners, driving retention, product adoption, upsells, cross-sells, revenue growth, and account health. Conduct performance reviews, address client needs, gather feedback, and coordinate with internal teams to resolve issues and execute client strategies. Maintain product expertise while aligning client goals with company priorities.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Own relationships, health, retention, and growth for enterprise carrier customers. Responsibilities include executive business reviews, performance reporting, escalation management, roadmap alignment, expansion opportunities, compliance documentation, audit responses, and cross-functional coordination with Product, Engineering, Implementation, Compliance, and Sales. The role also mentors Customer Success Associates and requires travel for solution workshops, leadership events, and customer reviews.

Owns post-sale relationships with strategically important enterprise customers, serving as a C-suite advisor on ServiceNow solutions. Leads complex transformations, drives adoption, retention, renewals, and expansion, manages escalations and risks, develops governance models, identifies services opportunities, and mentors customer success teams. Partners with sales and delivery teams to align platform capabilities with customer strategies and business outcomes while guiding responsible AI adoption.

Leads post-sales success for strategic enterprise accounts, partnering with C-level executives to drive digital transformation, adoption, renewals, customer satisfaction, and expansion. The role establishes success metrics, mitigates risks, coordinates cross-functional teams and partners, and guides Customer Success teams. Candidates need 12+ years of consulting or leadership experience in technology-enabled business transformation, along with enterprise account leadership, executive relationship management, and strong strategic communication skills.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Drive adoption of Atlassian's AI platform (Rovo) by discovering high-impact use cases, co-designing and building custom agents, configuring connectors, and deploying solutions to production. Run workshops, enable customers, collaborate with account and product teams, and measure adoption outcomes to expand AI use across enterprise workflows.

Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.

Manage Samsara’s largest and most complex enterprise customers, driving platform adoption, business transformation, and long-term value. Develop joint success plans, lead executive business reviews, recommend workflow improvements, and align customer goals with Samsara’s roadmap. Partner cross-functionally with Sales, Support, Product, Finance, and Legal while influencing strategic initiatives and supporting multi-year operational transformations across industries.

Manage pharmaceutical client accounts from project kickoff through campaign completion, ensuring contract fulfillment, timeline management, content development, campaign measurement, client communication, and revenue recognition. The role requires coordinating internal and external teams, managing multiple projects independently, forecasting deliverables, and maintaining strong client relationships in a healthcare communications environment.

Owns post-sale relationships for a portfolio of B2B SaaS customers, driving adoption, value realization, retention, renewals, and net revenue retention. Builds executive stakeholder relationships, develops mutual success plans, leads business reviews and renewal strategies, identifies customer risks, and coordinates with Sales and cross-functional teams to improve outcomes and support growth.

Own a high-volume portfolio of large-market B2B clients and broker relationships, driving engagement, satisfaction, retention, and measurable ROI. The role manages account health, success KPIs, engagement plans, client projects, stakeholder communications, reporting, and educational sessions. It requires cross-functional collaboration with sales, strategic account management, and member services, plus proactive risk identification and executive-level client management. Remote work is available with travel up to 25% of the time.

Manage and grow federal government, DoD contractor, and MSP accounts using NinjaOne’s IT management platform. Responsibilities include customer retention, expansion, consultative selling, procurement and compliance guidance, relationship management, forecasting in Salesforce, and advising on FedRAMP, CMMC 2.0, and federal IT modernization. The role requires strong federal account management experience and is hybrid in Tampa or Austin four days per week.

Lead adoption, implementation, configuration, and value realization for platinum-level Armis customers. Build trusted relationships with technical and executive stakeholders, advise on security posture and platform utilization, coordinate cross-functional teams, and align deployments with business use cases. Serve as the customer advocate and technical subject matter expert while identifying expansion opportunities and supporting successful platform operationalization.

As a Customer Success Manager, you'll lead customer onboarding and renewals, ensuring adoption of AI in legal workflows and developing relationships with key stakeholders.

Leads Customer Success strategy and execution for enterprise demand partners using Bankrate private marketplaces. Responsibilities include optimizing engagement and conversion, expanding partnerships, improving onboarding and time to value, connecting Product, Marketing, and Sales, translating engagement data into ROI, and managing a high-performing team in a B2B2C fintech environment.

Manage a portfolio of merchant accounts as the primary post-sale contact, driving renewals, pricing updates, expansions, revenue, GMV growth, product adoption, and relationship health. Analyze merchant performance, recommend optimization programs, and coordinate Analytics, Credit, Technical, Marketing, and Product teams to improve outcomes. Lead strategic client relationships, negotiate commercial contracts, and communicate program impact to internal and external stakeholders.