Top Remote Customer Success Jobs

Leads a North America-based team of Customer Success Managers and Architects. Responsibilities include coaching and developing talent, managing staffing and hiring, strengthening executive customer relationships, supporting adoption and renewals, coordinating escalations, partnering cross-functionally, and improving customer success processes and tools.

Provides post-sales technical consulting and advisory support to GitLab customers. The role drives adoption, utilization, measurable business outcomes, renewals, and expansion through tailored solution programs, workshops, demos, and enablement. It partners with Sales, Product Management, Engineering, and Professional Services while serving as a trusted advisor on DevSecOps practices, architecture, and GitLab use cases.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Manages Customer Success Engineering for GitLab, an intelligent DevSecOps orchestration platform. The provided description contains no specific responsibilities or qualifications, but indicates a remote role supporting GitLab’s customer success and technical product environment. GitLab emphasizes AI-enabled workflows, collaboration, professional development, and employee benefits.

Leads adoption, implementation, deployment, and configuration of the Armis Platform for platinum-level customers. Builds relationships with technical stakeholders and executives, recommends security and platform improvements, coordinates cross-functional teams, supports integrations, and drives customer value realization. The role requires strong technical expertise in network engineering, security, service delivery, and customer success, with occasional travel.

Owns post-sale relationships for strategic ServiceNow customers, advising C-suite stakeholders, driving platform adoption, retention, expansion, and customer satisfaction. Leads complex transformations, governance, risk mitigation, value management, and executive communications. Partners with sales, delivery, and customer success teams to identify opportunities, resolve escalations, improve outcomes, and shape product evolution. Mentors internal teams and guides customers in responsible AI adoption and workflow optimization.

Leads a team of Customer Success Managers responsible for customer relationships, retention, satisfaction, account health, renewals, and expansion. Develops customer success playbooks, coaches team members, manages strategic account risks and escalations, partners with Sales and other departments, and hires and develops employees. Requires approximately 25% travel for client visits.

Manage strategic customer relationships for Samsara’s IoT platform, helping mid-market customers adopt products, resolve technical issues, and achieve measurable operational value. Lead workshops, workflow transformations, value check-ins, and action plans while coordinating with Sales, Product, Support, Finance, Renewals, and Engineering. Advise customers across transportation, utilities, field services, and other industries, influence internal roadmaps, and drive renewals and expansion through strong technical communication and problem-solving.

The Director of Customer Success at Zerigo Health will manage health plan relationships, drive account growth, oversee business reviews, and ensure product adoption through strategic planning and problem-solving.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Manage post-sales relationships for industrial and critical-infrastructure customers, driving onboarding, adoption, satisfaction, retention, and expansion. Develop success plans, monitor account health and churn risk, demonstrate business value, maintain Salesforce records, and collaborate with Sales, Technical Account Management, Professional Services, Intelligence, and Support. The role requires cybersecurity familiarity, strong executive communication, remote independence, and up to 25% travel.

As a Customer Success Manager, you'll lead customer onboarding and renewals, ensuring adoption of AI in legal workflows and developing relationships with key stakeholders.

Manages post-sale relationships for government and enterprise accounts, overseeing onboarding, product adoption, account health reviews, issue resolution, renewals, retention, and expansion. Builds executive relationships, advocates for customers across sales, engineering, support, and operations, analyzes account data, leads business reviews, and identifies upsell and cross-sell opportunities to increase customer value and loyalty.

Owns value realization, adoption, retention, renewal readiness, and expansion strategy for a portfolio of primarily law firm customers. Builds impact plans, leads business value reviews, develops champion networks, coordinates cross-functional adoption programs, and translates customer insights into measurable outcomes. The role requires trusted stakeholder management, data-driven health monitoring, value communication, and collaboration with account, product, support, engineering, training, channel, and marketing teams.

Leads Dynatrace’s North America Customer Success organization, including Customer Success leaders, CSMs, and Technical Account Managers. Drives retention, renewals, consumption, adoption, and net revenue retention while serving as an executive sponsor for strategic customers. Builds scalable processes, develops leaders, partners with Sales and Product, uses customer health data to identify risks and growth opportunities, and advocates for customers across the company.

Own strategic enterprise B2B SaaS accounts, driving adoption, retention, renewals, expansion, and net revenue retention. Build executive relationships, develop success and account plans, identify upsell opportunities, manage customer health and risks, coordinate cross-functional support, lead account reviews, and deliver training and best practices. The role also mentors team members and requires strategic communication with complex stakeholders.

Own a portfolio of post-sale customers, serving as their primary liaison and driving security-focused success plans, deployment, adoption, configuration, risk mitigation, renewals, and expansion. Partner cross-functionally with Sales, Product, Engineering, and executives; advise customers on security posture and integrations; build scalable playbooks and AI workflows; and mentor other CSMs.

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Owns strategic post-sale relationships with major U.S. Federal customers, advising C-suite stakeholders on ServiceNow platform value, adoption, transformation, retention, and expansion. Leads complex multi-workstream programs, governance, risk mitigation, change management, and executive communications. Partners with Sales, Delivery, and Customer Success teams to identify services opportunities, resolve escalations, improve satisfaction, and prevent churn while mentoring internal teams and guiding responsible AI adoption.

Leads Customer Success, Deployments, and Support for an enterprise healthcare software company. Owns customer retention, net revenue retention, adoption, ROI, delivery speed, executive relationships, and expansion. Builds scalable post-sales strategy, processes, leadership structure, and talent systems while partnering with Product, Engineering, and Growth. Requires extensive enterprise implementation experience, healthcare understanding, and 40–50% customer-site travel.

Own and scale Customer Success operations by improving Salesforce CRM management, customer lifecycle visibility, playbooks, workflows, reporting, onboarding, training, and operating rhythms. Develop scalable processes for implementation, customer health, renewals, expansions, and business reviews. Lead incentive structures, automate manual workflows, maintain knowledge resources, and drive cross-functional operational projects across Customer Success, Implementation, Product, Sales, Marketing, and Operations.

Lead GC AI’s global Customer Success and Support organization through rapid growth. Own post-sale strategy, team structure, staffing, compensation, support operations, customer tiering, onboarding, renewals, expansion, retention, escalations, advisory programs, and customer feedback loops. Build dashboards and health scores, partner with Sales on revenue retention, and collaborate with Product and Engineering to convert customer insights into roadmap priorities.

Leads a team of 6–9 Strategic Customer Success Managers serving complex enterprise accounts. Owns retention, renewals, upsell and cross-sell targets, account strategy, success planning, forecasting, customer health, executive business reviews, and escalations. Develops customer success playbooks, advocates for client needs internally, builds executive relationships, and partners with Sales, Product, and Marketing to improve outcomes. Also oversees recruiting, career development, team performance, and change management.

Own enterprise B2B SaaS accounts from implementation through adoption, renewal, and expansion. Lead multi-location deployments, training, executive relationships, QBRs, adoption reporting, and expansion opportunities. Partner with engineering on integrations and workflows, provide product feedback, and build the customer success playbook. Regular travel to customer sites and conferences is required.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.