What we’re looking for
- A systems thinker who can see the full client journey and design operations that make it seamless.
- A builder who enjoys improving processes, implementing tools, and creating structure in fast-moving environments.
- A leader who sets high standards, supports a growing team, and works well across functions.
- A communicator who turns data into clear insights and makes decisions that help the business move faster.
- Someone who is calm under pressure, organized, and energized by big challenges.
Skills and experience
- 5+ years in Client Success Operations or similar roles at a SaaS or tech company, including experience leading or managing teams.
- Strong background in process design, workflow optimization, and operational strategy.
- Hands-on experience with Salesforce and other CS tools such as Gong, telephony systems, bulk email platforms, and project management tools.
- Ability to build dashboards and reports, track KPIs, and work closely with data partners to identify trends and opportunities.
- Experience evaluating and implementing new tools, including AI-powered solutions.
- Clear, concise communicator with experience presenting to senior leaders.
- Strong project management skills, with the ability to run complex initiatives from start to finish.
What you’ll do
- Lead and scale the Client Success Operations function.
- Design, improve, and document processes for onboarding, support, renewals, and client programs.
- Own the CS tech stack and partner closely with the Salesforce team to prioritize enhancements, test updates, and support deployments.
- Build dashboards and operational reports that give leaders real-time insight into client health and team performance.
- Partner with Data and Analytics to drive trend analysis, surface insights, and support strategic decisions.
- Create training programs for new and existing team members, ensuring consistent adoption of tools and best practices.
- Build and maintain the CS knowledge base, ensuring the team has clear and accessible resources.
- Develop client communication programs, including newsletters, webinars, and in-app messaging.
- Work closely with Sales, Marketing, and Product to align on client needs and operational readiness.
- Help shape a culture of clarity, accountability, and continuous improvement across the Client Success organization.
Top Skills
What the Team is Saying
What We Do
Luxury Presence is the leading growth platform for high-performing real estate agents, teams, and brokerages. The company provides agent-branded websites, advanced marketing tools, and Presence® CRM, the AI relationship engine that transforms an agent’s sphere into a proactive source of new business. More than 17,000 real estate businesses rely on Luxury Presence to elevate their brand, attract clients, and grow their business, including 30% of the Wall Street Journal RealTrends top agents and teams. Founded in 2016 by CEO Malte Kramer, Luxury Presence has become the unified platform for modern agents, combining premium design, data-driven marketing, and intelligent AI systems that support every stage of the client relationship.
Luxury Presence has raised $89M from notable investors including Bessemer Venture Partners, Switch Ventures, NextEquity, Toba Capital, Zillow Co-Founder Spencer Rascoff, real estate coach Tom Ferry, NBA Champion Dirk Nowitzki, and NFL Pro Larry Fitzgerald. The company has offices in Austin, Phoenix, Denver, and New York City.
Why Work With Us
At Luxury Presence, you join an exceptionally talented, low-ego team building the future of real estate. You’ll be pushed outside your comfort zone, gain career-defining experience, and have the freedom to experiment, innovate, and create meaningful impact—fast.
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Luxury Presence Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
