Top Remote Customer Success Manager Jobs

Manage a B2B technology customer portfolio, driving onboarding, adoption, value realization, retention, renewal readiness, and growth support. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve escalations, maintain account documentation, and identify process improvements. The role requires trusted relationship-building, strong organization, and familiarity with cloud or managed services environments.

Manages a portfolio of B2B technology customers, developing success plans, monitoring adoption and health, guiding onboarding and renewals, conducting business reviews, coordinating cross-functional resolution, supporting retention and growth, and improving customer success processes.

Manage a portfolio of B2B technology customers, developing success plans, monitoring adoption and health, guiding onboarding through renewals, conducting business reviews, and supporting retention and growth. Coordinate Sales, Delivery, Operations, Consulting, Engineering, and Support teams to resolve issues and deliver customer outcomes. Maintain account documentation, identify risks and expansion opportunities, and contribute to customer success process improvements.

Manage a B2B technology customer portfolio, developing success plans, monitoring adoption and account health, guiding onboarding and renewals, conducting business reviews, and supporting retention and growth. Coordinate Sales, Delivery, Operations, Consulting, Engineering, and Support teams to resolve issues and maximize customer value. Maintain account documentation, identify risks and expansion opportunities, and contribute to customer experience improvements and success methodologies.

Manage a portfolio of B2B technology customers, developing success plans, monitoring adoption and account health, guiding onboarding and renewals, conducting business reviews, and coordinating cross-functional teams to resolve issues. Support retention and expansion by demonstrating customer value, identifying risks and growth opportunities, and maintaining accurate engagement records. Contribute to Customer Success process improvement and help customers maximize the value of managed cloud and advisory services.

Manage a portfolio of B2B technology customers, developing success plans, monitoring adoption and health, guiding onboarding and renewals, conducting business reviews, and supporting retention and growth. Coordinate Sales, Delivery, Operations, Consulting, Engineering, and Support teams to resolve issues and improve customer outcomes. Maintain account documentation, identify risks and expansion opportunities, and contribute to customer success process improvements.

Manage a portfolio of B2B technology and services customers, guiding onboarding, adoption, engagement, renewal readiness, and value realization. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve escalations, support retention and expansion opportunities, and maintain accurate account documentation. The role also contributes to Customer Success process improvement and requires strong relationship management, organization, communication, and problem-solving skills.

Manage a portfolio of B2B technology customers, guiding onboarding, adoption, value realization, retention, and renewal readiness. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, escalate concerns, and identify growth opportunities for Sales. Maintain customer documentation and metrics while contributing to Customer Success process improvements and delivering proactive, relationship-focused support.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Manage strategic customer relationships for Samsara’s IoT platform, helping mid-market customers adopt products, resolve technical issues, and achieve measurable operational value. Lead workshops, workflow transformations, value check-ins, and action plans while coordinating with Sales, Product, Support, Finance, Renewals, and Engineering. Advise customers across transportation, utilities, field services, and other industries, influence internal roadmaps, and drive renewals and expansion through strong technical communication and problem-solving.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

As a Customer Success Manager, you'll lead customer onboarding and renewals, ensuring adoption of AI in legal workflows and developing relationships with key stakeholders.

Manages post-sale relationships for government and enterprise accounts, overseeing onboarding, product adoption, account health reviews, issue resolution, renewals, retention, and expansion. Builds executive relationships, advocates for customers across sales, engineering, support, and operations, analyzes account data, leads business reviews, and identifies upsell and cross-sell opportunities to increase customer value and loyalty.

Own strategic enterprise B2B SaaS accounts, driving adoption, retention, renewals, expansion, and net revenue retention. Build executive relationships, develop success and account plans, identify upsell opportunities, manage customer health and risks, coordinate cross-functional support, lead account reviews, and deliver training and best practices. The role also mentors team members and requires strategic communication with complex stakeholders.

Own enterprise B2B SaaS accounts from implementation through adoption, renewal, and expansion. Lead multi-location deployments, training, executive relationships, QBRs, adoption reporting, and expansion opportunities. Partner with engineering on integrations and workflows, provide product feedback, and build the customer success playbook. Regular travel to customer sites and conferences is required.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.

Leads adoption, implementation, deployment, and configuration of the Armis platform for strategic customers. Advises technical and executive stakeholders on security use cases, platform utilization, and value realization. Builds trusted customer relationships, advocates internally, coordinates cross-functional teams, manages integrations, and identifies growth opportunities. Requires strong technical expertise in network engineering, security environments, service delivery, and technical account management, with hands-on platform guidance and up to 20–25% travel.

Own onboarding, implementation, training, and ongoing success for fintech clients using AI-driven underwriting and decisioning solutions. Manage a book of business, build relationships, lead client meetings, resolve workflow and integration issues, monitor success metrics, identify expansion opportunities, and communicate customer feedback internally. The role requires expertise in financial services, underwriting, credit risk, lending workflows, AI applications, CRM systems, and customer success operations.

Own a portfolio of publisher accounts, driving renewals, upsells, cross-sells, revenue growth, platform adoption, and long-term client value. Serve as a strategic advisor, lead executive and operational client engagements, analyze performance, provide recommendations, manage forecasts and account health, maintain Salesforce records, and deliver onboarding, demos, and training. Collaborate with Sales, Product, Supply Operations, and Support teams on client outcomes, RFPs, and product improvements.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers using RapidScale managed cloud services. Leads success plans, onboarding, QBRs, executive conversations, and renewal readiness while coordinating Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also identifies risks, improves Customer Success processes and playbooks, mentors team members, and helps scale customer engagement models.

Owns outcomes and value realization for strategic enterprise customers across onboarding, adoption, renewal, and expansion. Leads success plans, QBRs, executive engagements, retention risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. Supports renewal and expansion opportunities, improves Customer Success playbooks and processes, and mentors team members in a B2B technology and managed-services environment.

Owns outcomes, value realization, adoption, retention, renewal, and expansion for strategic enterprise customers. Leads success plans, onboarding, QBRs, executive conversations, risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also improves Customer Success processes, develops playbooks, mentors team members, and supports scalable engagement models in managed services, cloud, SaaS, or complex technology environments.

Owns outcomes and value realization for strategic enterprise customers across onboarding, adoption, renewal, and expansion. Leads success planning, QBRs, executive conversations, retention risk mitigation, and renewal support while coordinating Sales, Delivery, Operations, Consulting, Support, and Engineering. Identifies expansion opportunities, improves Customer Success playbooks and processes, mentors team members, and helps scale customer engagement models.

Owns outcomes, value realization, retention, adoption, renewals, and expansion for strategic enterprise customers in managed cloud services. Develops success plans, leads onboarding and executive QBRs, identifies risks, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, and resolves cross-functional issues. The role also improves Customer Success playbooks and processes, supports renewal and expansion strategies, mentors team members, and helps scale customer engagement models.