Jobs at GoTo Group

Own end-to-end CRM campaign execution for rider and driver audiences across push notifications, email, and in-app channels. Build audience segments, triggers, and lifecycle journeys; coordinate targeting, copy, and schedules; run A/B tests; monitor performance; and produce reporting and dashboards. Partner with marketing, engineering, and the Mercury platform team to improve tooling, validate measurement, and optimize acquisition, retention, and resurrection campaigns.

Own GoPay Later’s growth strategy, targets, product roadmap, and go-to-market execution. Identify opportunities through data, customer research, and market analysis; prioritize initiatives; coordinate cross-functional teams; balance growth with credit risk; measure post-launch impact; and lead a high-performing team.

Owns process control for driver rental operations, including mapping workflows, creating tool-embedded SOPs, defining KPIs and controls, investigating deviations, conducting audits and reconciliations, and driving corrective actions. The role collaborates with operations, finance, vehicle support, and technology teams to improve systems, automate processes, roll out changes, and maintain reliable operational data.

Partners with business leaders to provide HR advice, manage employee relations, and execute performance, talent, engagement, workforce planning, and organizational initiatives. Ensures HR compliance with labor laws, audit standards, and regulatory requirements, coordinating audits and corrective actions. Advises managers, identifies people risks, maintains documentation, and collaborates with HR, compliance, audit, and business stakeholders in a regulated fintech environment.

Executes zone-level customer engagement and marketing activation initiatives to grow demand and supply. Builds partnerships with communities and stakeholders, manages budgets and administrative processes, ensures policy compliance, coordinates cross-functional execution, monitors operational performance, escalates issues, and supports process improvements. The role requires fieldwork, stakeholder engagement, analytical problem-solving using SQL and BigQuery, performance tracking, and strong communication across operations, sales, and user growth teams.

Support data collection, cleaning, validation, analysis, visualization, reporting, dashboard creation, and documentation. The intern will analyze trends and performance metrics, respond to ad-hoc business questions, collaborate with stakeholders, and follow data governance practices while gaining hands-on experience with real datasets under mentorship.

Manage credit risk strategy for merchant lending products by analyzing risk metrics, optimizing underwriting policies, monitoring portfolio health, and supporting data-driven lending decisions. Use SQL and Python to analyze datasets, execute strategy enhancements through decision engines, build risk dashboards, conduct credit reviews and audits, and improve Credit Risk team processes while collaborating with business stakeholders.

Develop multilingual LLMs for Bahasa Indonesia and regional languages by creating high-quality datasets, performing annotation, preprocessing, model training, evaluation, fine-tuning, and alignment. Ensure data quality, language accuracy, and contextual relevance while collaborating with product and engineering teams to deploy safe, reliable AI features. Improve annotation workflows, document technical solutions, and identify impactful AI use cases.

Develop and deploy deep learning models for computer vision, voice, and text processing. Responsibilities include data preprocessing, model training and optimization, GPU-based deployment, performance evaluation, unit testing, documentation, and production scaling. The role involves translating business requirements into technical solutions, collaborating with engineering teams, and delivering AI systems for KYC and other financial products.

Leads risk-based internal and IT audits across payment systems and technology-enabled financial processes. Assesses operational, application, automated, access, and internal controls; performs risk assessments, fieldwork, testing, evidence analysis, and root-cause analysis. Prepares audit findings and recommendations, communicates risks to stakeholders, monitors remediation, and improves audit methodologies and continuous monitoring. The role requires payment systems expertise, knowledge of IT audit frameworks and Bank Indonesia regulations, mandatory CISA certification, and strong stakeholder management skills.

Leads risk-based IT audits across infrastructure, applications, cloud environments, IT operations, cybersecurity, data governance, and technology controls. Performs risk assessments, walkthroughs, control testing, evidence analysis, and audit documentation. Identifies control gaps and technology risks, evaluates regulatory compliance, communicates findings, recommends remediation, and monitors corrective actions with technology, security, risk, compliance, and business stakeholders.

Plans and executes risk-based internal audits, assesses operational and regulatory risks, evaluates controls, identifies gaps, prepares audit reports, recommends remediation, and monitors issue closure. The role partners with business, risk, compliance, and Group Audit stakeholders across GoTo’s technology-driven financial services ecosystem. It requires auditing regulated financial or lending operations, understanding payment systems and high-volume transactions, analyzing data, and communicating findings in Bahasa Indonesia and English.

Build, evaluate, and monitor consumer and merchant credit risk models for lending products. Partner with business and product teams to develop data science solutions, optimize underwriting and lifecycle decisions, and translate business needs into technical problems. Lead modeling initiatives, analyze business outcomes, document recommendations, and recruit and mentor data scientists.

Lead end-to-end data science initiatives for consumer and merchant lending, building, evaluating, and monitoring credit risk models. Partner with product and business teams to translate problems into machine learning solutions, oversee statistical analyses, and optimize lending decisions. Recruit, mentor, and develop a data science team while documenting models and presenting recommendations to nontechnical stakeholders.

Supports lending operations through data request management, routine data refreshes, dashboard maintenance, ad-hoc analysis, and operational report development. The role partners with cross-functional teams to maintain data accuracy and provide insights for business decisions. Candidates should have 1–2 years of relevant experience, though fresh graduates with strong portfolios or internships may apply. Foundational Excel skills, communication, curiosity, and attention to detail are required.

Lead GoTo’s public affairs, external positioning, media and narrative strategy across Indonesia and Southeast Asia. Manage parliamentary and regulatory engagement, legislative advocacy, industry relationships, crisis communications, executive preparation, and monitoring of political and public sentiment. Partner with Legal, Corporate Communications, and executive leadership to align policy positions and public messaging while protecting the company’s reputation.

Build and prototype data science and machine learning solutions to increase customer engagement, GoPay users, and transactions. Analyze large datasets, generate actionable insights, collaborate with engineering, product, and business teams, and support end-to-end model development through deployment. Participate in product discussions, technical documentation, conferences, and workshops. The role requires strong quantitative skills, statistics and machine learning fundamentals, and Python and R experience.

Lead development of personalization and recommendation systems using large-scale transactional data. Define model strategy, build and deploy scalable ML pipelines, run experiments to measure impact, mentor data scientists, and collaborate with Product and Engineering to drive customer engagement and transactions.

As a Senior Data Scientist, you'll design and implement advanced retrieval and ranking algorithms for GoFood and GoPay, enhancing user experience and business impact through innovative solutions.

Own end-to-end ML solutions to improve driver allocation, surge pricing, and incentives. Translate business problems into models, deploy and monitor production systems, design experiments, apply causal inference, optimization and simulation, and communicate results to cross-functional stakeholders.