The Role
Executes zone-level customer engagement and marketing activation initiatives to grow demand and supply. Builds partnerships with communities and stakeholders, manages budgets and administrative processes, ensures policy compliance, coordinates cross-functional execution, monitors operational performance, escalates issues, and supports process improvements. The role requires fieldwork, stakeholder engagement, analytical problem-solving using SQL and BigQuery, performance tracking, and strong communication across operations, sales, and user growth teams.
Summary Generated by Built In
About the Role
Zone Customer Engagement Senior Associate supports on-ground execution within the zone by engaging customers through marketing activation initiatives, handling operational issues (including budget administration) and engaging key stakeholders. This role ensures day-to-day operational excellence, supports compliance, and contributes to improving demand and supply towards business performance.
What you will do
- Execute on-ground engagement mainly with customer sides, build strong relationship/partnerships with communities (e.g. Mall, Schools/Univ, Workers)
- Support and execute zone activation initiatives to drive demand and supply growth.
- Budget control, monitoring and process administration
- Monitor and ensure stakeholder compliance with company policies and SOPs.
- Coordinate with cross-functional teams (Operations, Sales, User Growth) to support initiative execution.
- Track operational performance, identify issues, and escalate with proposed solutions.
- Support process improvements to enhance efficiency and consistency in the zone.
What you will need
- Minimum 3 years of experience in marketing, operations, or similar roles.
- Strong analytical thinking and problem-solving skills using various improvement tools (SQL, Big query) with the ability to handle operational and on-ground challenges.
- Comfortable with fieldwork and direct stakeholder engagement (drivers, merchants, customers).
- Detail-oriented with good execution and coordination skills.
- Data-driven mindset; able to track performance and identify basic insights.
- Strong communication skills and ability to work across teams.
- Fluent in Bahasa Indonesia; basic English proficiency is preferred.
About the Team
You’ll be part of the city business operational team team, a group of passionate individuals working on customer/driver/merchant enggagement and business growth. We love to engage with customer/driver/merchant build strong partnerships with them and solve customer problems while growing Gojek businesses. Our mission is to become the most reliable part of customer mobility and delivery needs, and we’re excited for you to be part of it!
About GoTo Group
GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.
The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
#LI-ONSITE
Skills Required
- Minimum 3 years of experience in marketing, operations, or similar roles
- Strong analytical thinking and problem-solving skills using improvement tools such as SQL and BigQuery
- Comfort with fieldwork and direct engagement with drivers, merchants, customers, and other stakeholders
- Detail-oriented with strong execution and coordination skills
- Data-driven mindset with ability to track performance and identify basic insights
- Strong communication skills and ability to work across teams
- Fluent in Bahasa Indonesia
- Basic English proficiency
GoTo Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GoTo Group and has not been reviewed or approved by GoTo Group.
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Fair & Transparent Compensation — Pay is considered competitive to above market for many corporate roles across core entities such as Gojek, Tokopedia, and GoTo Financial. Base pay is often characterized as solid or above market in Indonesia tech roles.
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Healthcare Strength — Medical coverage is characterized as strong in Indonesia and often extends to spouses and children. Company materials also highlight wellness support, parental insurance, and mental‑health counseling for employees and families.
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Leave & Time Off Breadth — Leave programs are described as generous, including maternity, paternity, and other special leave types at Tokopedia. Broader time‑off and flexibility practices are portrayed as supportive across corporate roles.
GoTo Group Insights
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The Company
What We Do
GoTo is the largest technology group in Indonesia, combining on-demand, e-commerce and financial services through the Gojek, Tokopedia and GoTo Financial brands. It is the first platform in Southeast Asia to host these three essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure. GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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