The Role
Partners with business leaders to provide HR advice, manage employee relations, and execute performance, talent, engagement, workforce planning, and organizational initiatives. Ensures HR compliance with labor laws, audit standards, and regulatory requirements, coordinating audits and corrective actions. Advises managers, identifies people risks, maintains documentation, and collaborates with HR, compliance, audit, and business stakeholders in a regulated fintech environment.
Summary Generated by Built In
About the Role
As the People Business Partner at GoTo Financial, you will work closely with business leaders and managers to support their people and organizational needs. You will provide practical HR advice, manage employee matters, and drive people initiatives across performance management, talent development, and employee engagement. You will take ownership of your assigned business areas, working with different stakeholders to ensure HR solutions are implemented effectively.
What You Will Do
- Partner with business leaders and managers to understand people challenges and provide practical HR advice and solutions.
- Drive key HR processes, including performance management, talent reviews, promotions, and employee engagement, ensuring consistent and timely execution.
- Manage employee relations matters, including performance concerns, grievances, and disciplinary cases, with appropriate guidance and escalation when needed.
- Support workforce planning, organizational changes, and talent development initiatives based on business needs.
- Ensure HR practices and documentation comply with internal policies, applicable labor laws, audit standards, and regulatory requirements.
- Coordinate HR-related internal and external audits, regulatory reviews, and compliance activities, including evidence preparation, issue tracking, and timely closure of corrective actions.
- Collaborate with HR teams and business stakeholders to deliver people initiatives, identify risks, and ensure timely execution of agreed action plans.
What You Will Need
- 8-10 years of relevant HR experience, including hands-on experience in HR business partnering or HR generalist roles within the fintech industry.
- Hands-on experience supporting regulatory engagements and audits, including preparing HR-related documentation, coordinating regulatory requests, and following up on findings.
- Working knowledge of HR compliance, applicable labor regulations, audit requirements, and HR documentation standards; experience in an OJK-regulated industry is an advantage.
- Ability to independently support managers, identify people-related issues, and recommend practical solutions with sound judgment.
- Strong attention to detail and risk awareness, with the ability to maintain accurate records, identify compliance gaps, and follow through on corrective actions.
- Good communication and stakeholder management skills, with the ability to collaborate effectively across HR, business, compliance, and audit teams.
- Strong execution, analytical, and problem-solving skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.
About the Team
You will join the People Business Partner team at GoTo Financial, supporting business teams in a fast-paced and highly regulated fintech environment. Our team works closely with business leaders to address people challenges, develop talent, and maintain strong HR governance. We value ownership, collaboration, and practical solutions that support
About GoTo Group
GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.
The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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Skills Required
- 8–10 years of relevant HR experience
- Hands-on experience in HR business partnering or HR generalist roles within the fintech industry
- Experience supporting regulatory engagements and audits, including preparing HR documentation, coordinating regulatory requests, and following up on findings
- Working knowledge of HR compliance, applicable labor regulations, audit requirements, and HR documentation standards
- Experience in an OJK-regulated industry
- Ability to independently support managers, identify people-related issues, and recommend practical solutions
- Strong attention to detail and risk awareness
- Ability to maintain accurate records, identify compliance gaps, and follow through on corrective actions
- Good communication and stakeholder management skills
- Ability to collaborate across HR, business, compliance, and audit teams
- Strong execution, analytical, and problem-solving skills
- Ability to manage multiple priorities and deliver results in a fast-paced environment
GoTo Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GoTo Group and has not been reviewed or approved by GoTo Group.
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Fair & Transparent Compensation — Pay is considered competitive to above market for many corporate roles across core entities such as Gojek, Tokopedia, and GoTo Financial. Base pay is often characterized as solid or above market in Indonesia tech roles.
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Healthcare Strength — Medical coverage is characterized as strong in Indonesia and often extends to spouses and children. Company materials also highlight wellness support, parental insurance, and mental‑health counseling for employees and families.
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Leave & Time Off Breadth — Leave programs are described as generous, including maternity, paternity, and other special leave types at Tokopedia. Broader time‑off and flexibility practices are portrayed as supportive across corporate roles.
GoTo Group Insights
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The Company
What We Do
GoTo is the largest technology group in Indonesia, combining on-demand, e-commerce and financial services through the Gojek, Tokopedia and GoTo Financial brands. It is the first platform in Southeast Asia to host these three essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure. GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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